Pellpax Reviews 2,211

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide friendly assistance and unbiased advice. The ordering process is described as easy and straightforward, with many appreciating the wide selection of products available for both beginners and experienced users. Reviewers frequently commend the prompt and efficient delivery service, often noting the convenience of live tracking and timely arrivals. However, some customers experienced significant delays in receiving their orders, with items not being in stock despite website indications. A few people also reported issues with product quality, including items failing shortly after purchase, and expressed dissatisfaction with the company's handling of trade-ins.

What people talk about most

Product

Consumers find product quality to be largely positive, with many reviewers praising the excellent quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting its efficiency and punctuality.... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent and fantastic... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as helpful, friendly, and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out website, prompt delivery, with live tracking of where the driver is, so you know exactly when they’re about to arrive. Large choice of new and used air guns & accessories, using spri... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that when I recieved my order I couldn't have been more excited to try out my new shotgun. I love the realistic appearance and how umarex have crafted an amazing product, with a... See more

Rated 5 out of 5 stars

Excellent! bought the P-92 mainly for a display piece. I will be putting some custom grips on it at some point, but as it is, it’s a superb bit of kit straight out of the box. I will definitely be pur... See more

Company replied

Rated 5 out of 5 stars

Have just received yet another delivery from Pellpax, this time a selection of pellets to try out on my newly acquired BSA R10, and a top up of my normal "Dead Centre" pellets. The process could not h... See more

Company replied


Company details

  1. #9 of 11 best companies in Gun shop
  2. #2 of 2 best companies in Ammunition supplier
  3. #2 of 3 best companies in Gun club
  4. #119 of 178 best companies in Hobby shop
  5. #48 of 91 best companies in Outdoor sports shop
  6. #73 of 142 best companies in Sporting Goods Shop

Written by the company

Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

From a very happy Airgun hobbyist

First class service every time. I even get excited knowing I'm going to go on to the Pelpax website The staff have always been helpful . And the home delivery is second to none. Keep up the good work Pelpax . From one very happy customer, Tom Money.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Have brought 3 guns from this company…

Have brought 3 guns from this company and I can honestly say I have never had a problem,
Was informed when getting delivered and was able to track the location of the delivery driver so I was home when he got here,
Would highly recommend this company

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great website

I wanted to review and compare prices and choices of new airguns for my collection. Pellpax makes it easy for me to find the best products (new or second hand ), for my requirements by clearly stating the specifications of each product so I can make a clear choice. Pellpax also offers the best prices ( believe me I've researched this ). Highly satisfied and would recommend.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Probably the best airgun online store…

Probably the best airgun online store and delivery service in the UK.
Simple ordering either on the website or over the phone if you need a little more information or advice.
I find their website is very easy to navigate and shows accurate information on stock,
availability and their current discounts or special offers.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Over the years I have bought several air rifles, pistols,ammunition and accessories, always had great service at excellent prices, it's five stars from me.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Fab Company

Purchased a case, pcp rifle and silencer off Pelpax. Discussed various options with them and I found that the staff were very helpful, and knowledgeable. Fantastic service from a fantastic company with very competitive prices. Thanks Guys.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

had a few problems

had a few problems with power low on some guns,which got picked up & replaced ,no fault of pellpax nothing too much trouble for them,really good time keepers when they say the time its near spot on,just one small criticism phone takes ages to be answered.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout the whole…

Excellent service throughout the whole process. Ordering and customer service make the process easy and quick whilst the delivery is perfectly organised with dates and times being precise and accurate. Will always check first for an order as prices are excellent too.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Great info

Their website is full of great information to help choose the correct items. You don't have to trail through other sites, you have it all at pellpax.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Shop online with Pellpax and you will not be dissapointed. Great range of new and pre-owned weapons and accessories.

I had been looking for a air pistol and found Pellpax online. I live in the Northeast UK and the delivery was exceptional and also free., which is a big factor. Many others charge you for this. The courier was really polite and arrived bang on the estimated delivery time. I chose the Walther Nighthawk (pre-owned) and I am absolutely over the moon with it. It was like brand new and packs a punch. I highly recommend Pellpax if you are wanting quality and the best price. I could not fault this service. Thank you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Pellpax’s Service Great


I am a collector of many Pellpax products over the years. They have delivered products which include rifles, hand guns, both co2 and PCP operated. The products are beautiful and top 1st class quality. Each item is exactly as described. I recently had a Walther Rotex RM 8 and the service was great.!
Delighted by the quality and by the service from staff and ease of use from the website. I have visited the shop and bought on line.
Staff are extremely helpful,
knowledgeable and helpful.
Thank You Pellpax Team.

6 October 2025
Unprompted review

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