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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and thoughtful design, particularly highlighting the enhanced control and natural feel they provide for writing and drawing on iPads. Many users appreciate how the products improve their overall user experience, making digital tasks more comfortable and enjoyable. However, some customers expressed dissatisfaction with the delivery service and order fulfillment. Issues included significant delays, lack of clear communication regarding shipping times, and problems with tracking information, especially for international orders. A few people also reported that some products, like the PenTips Ink, had durability issues with metal parts detaching, and some screen protectors scratched easily.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and functionality. Many... See more

User experience

Reviewers express high satisfaction with the user experience, particularly praising the enhanced control and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality and durability of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying widely. Many customers praise quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive interactions, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of PenTips for over 3 years now, originally finding them after searching for "quiet apple pencil tips"! I have been through several of their revisions of the tips now, I t... See more

Rated 5 out of 5 stars

I really like PenTips' PenMat. This is the second I've got (the first one lasted for about two years before I accidentally crumpled it ). Drawing on the iPad is much more comfortable with the mat on.... See more

Rated 5 out of 5 stars

My "go-to" for pen tips! High quality products that last and perform to standards. I've purchased several sets of tips - both 2+ and 3 (from the kickstarter to addtl orders) - as well as the penmat...... See more

Rated 5 out of 5 stars

I've been using PenTips Lite for a few years now. They give me excellent control while preserving the clarity and brightness of the ipad screen. They also eliminate tapping noises you make while dra... See more


Company details

  1. Electronics store

About PenTips

Written by the company

At PenTips, we are committed to creating innovative tools that enable artists, designers, and creators to bring their ideas to life on the digital canvas.

Our mission is to provide high-quality, intuitive, and versatile tools that empower users to express their creativity in new and exciting ways.

Visit PenTips
Visit PenTips

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2+ tips vs 2 tips

Ordered some 2+ tips for my new Apple Pro Pencil on ipad Air 13, but didn't like the slipperiness just for writing in Goodnotes. Got some tech support about using my older, less slippery 2 tip on the new pro pencil and putting the 2+ on my old pencil on my ipad mini where I don't often write. And, I was refunded for the 2+ even though I didn't ask!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Using the Apple pen fluidly

Using the Apple pen has a much more fluid feel with Pentips. Such a difference in writing or drawing when using the product. I ordered more in different colors!

26 March 2026
Unprompted review
Rated 4 out of 5 stars

PEN TIPS FOR APPLE PENCIL REPLACEMENT NIBS

These pen tips are just what I was after. Did a lot of searching into replacement Apple Pencil tips before buying.
They did take quite a while to arrive but worth the wait. For writing & drawing there is no click-clack noise on screen, no slipping on the glass/screen protector, virtually silent, feel nice to use - I have a pencil grip and everything is now perfect

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with these pen…

Absolutely thrilled with these pen tips! They provide a beautifully smooth writing experience without the need for a paper-like screen that would dull my display for other uses. Since my iPad handles everything from art to entertainment, this was the perfect compromise-free solution.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Overall

Overall, a great experience. Easy to find the product online, and even though it takes a while to receive it since it's coming from the Netherlands, the wait is worth it. The tips make working, sketching, and productivity on my iPad easy!
Highly recommended!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I really like PenTips' PenMat

I really like PenTips' PenMat. This is the second I've got (the first one lasted for about two years before I accidentally crumpled it ). Drawing on the iPad is much more comfortable with the mat on. Prompt dispatch and diligent follow-up. Definitely recommended.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Issues Resolved Fast!

I ordered toward the tail end of December. My order somehow was missed and I had to notify the PenTips team to get an update. They were very responsive and sent a priority shipment to me asap. Excellent customer service. They will make it right with you if something goes amiss. :)

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I will order again and again!

My order arrived within a week, the PenPad 2 has no compare, PenTips 3 are great. I love the new packaging! Customer service is fast, friendly, and cares. I’ve ordered several times over the past years and never been disappointed.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

Replied to my questions before purchasing rapidly.
Delivered reasonably quickly.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Highest Quality Products & Customer Service

I've used PenTips products for several years now. Everything they make is of the highest quality, but what really makes them special is the customer service. While problems are rare, immediate response and a willingness to make things right are always the PenTips response. I couldn't recommend them more highly.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Product wasn't for me but customer service is fantastic

The particular products I chose from PenTips were not for me but the way that Marc reached out to me showed what a great company this is. I will be following their products closely and will likely try them again some time in the future.

19 February 2026
Unprompted review
PenTips logo

Reply from PenTips

Hey Vince, I get that our products aren't for everybody, so I have a clear policy that if you're not 100% happy, you get a full refund in this case. Just want to make sure I have the right order, but if you could email me, I'd be happy to refund your order.

Email: marc@pen.tips

Marc

Rated 1 out of 5 stars

Wanted to return the product and…

Wanted to return the product and contacted support. Got never a reply

23 February 2026
Unprompted review
PenTips logo

Reply from PenTips

Hi Riccardo,

I looked through our support system and couldn't find a ticket from you. Please email me directly via marc@pen.tips and I am happy to look into it. As you could probably tell from the reviews on this Trustpilot page, we're on top of it when it comes to our customer service. I'm sad to see this slip through and happy to make it right.

Marc
marc@pen.tips

Rated 5 out of 5 stars

Even Better than I Imagined

This product is fabulous! I have used several competitive products, including one that is the most widely-recommended, and was quite satisfied with them overall. However, I still felt that the surface was a bit too slippery for me and that there wasn't quite the perfect tactile feel I wanted. Based on a YouTube review I heard of PenTips and purchased one immediately. My reaction? Blown away...

There are 2 areas where this product shines: First, the tactile writing experience is exceptional, and truly takes the "really good" experience I had with previous products to "great". My writing is very small chicken scratch and that can make it illegible even to me on in iPad; with the PenTips surface my writing is every bit as precise as on paper. Second, it is incredibly easy to apply, remove, and re-apply (not an option with others) the surface. There are truly no air bubbles and the anxiety I always had with putting it on perfectly in the past is a non-issue. The PenTips cover also seems more robust than others.

The only word of caution I have: be very careful about ordering the exact model you need. This is an Apple issue since there are so many slight variations in models and that can lead to easily ordering the wrong PenTips. I did this and the customer service to correct my user error was top notch.

18 February 2026
Unprompted review
PenTips logo

Reply from PenTips

Thank you for the kind words about the PenMat 2, Mohammad, really glad the writing experience won you over!

After looking into this together, I found that the iPad Air 11" version had been ordered rather than the iPad Pro 11" (2024) version. I went ahead and shipped the correct PenMat at no extra cost, and our records show it has since been delivered.

We're following up with Mohammad directly and hope to share an updated experience here soon!

Marc
Founder, PenTips

Rated 5 out of 5 stars

Purchased a Penmat2 for my tablet

Purchased a Penmat2 for my tablet - the delivery was fast and i am very happy with the product. Use my tablet a lot for annotating documents and the Penmat2 makes writing on an electronic device very natural.

10 February 2026
Unprompted review

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