Peninsula Air Conditioning Pty Ltd Reviews 

416
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Pro team to replace a 3 unit system. Arrived on time, experienced leader, very careful about dust and cleanup, sheets down everything. Took away all materials and old units. Very considerate about sty... See more

Company replied

Rated 5 out of 5 stars

The Peninsula Air team arrived on time, were polite and considerate, completed the works exactly as they said they would, worked very hard during the day and tidied up when finished. They overcame dif... See more

Company replied

Rated 5 out of 5 stars

From the initial meeting onsite to the installation the team from Peninsular Air have been incredible. The team are super professional and know their stuff, made the exercise seamless and painless... See more

Company replied

Rated 5 out of 5 stars

Email reply pre sale within an hour! Super quick delivery Installation was easy to arrange. For those using this with google: only have letters (no numbers or characters) in both user name and... See more

Company replied

Company details

  1. Air Conditioning Contractor
  2. also in
  3. HVAC Contractor

Written by the company

Peninsula Air Conditioning is based in Warriewood on the Northern Beaches of Sydney. Established in 1999, it offers air conditioning solutions to homes and businesses in the Northern Beaches, North Shore, Inner West, and Eastern Suburbs. In June 2012, we opened a branch office covering Sydney's Eastern Suburbs and Inner West. At both branch locations, we offer the same products, attention to detail, and customer service as we do here on the Northern Beaches.


Contact info

4.8

Excellent

TrustScore 5 out of 5

416 reviews

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4.8

All reviews

(416)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service we…

Very happy with the service we received. The guys were polite, helpful, & respectful. They left the area clean & tidy. Overall the dealings with the company couldn’t have been better, especially Sako, who came to oversee the whole project. The girls in the office that we spoke to over the phone couldn’t have been more friendly & helpful. Will definitely use Peninsular Air again & thoroughly recommend them.

3 December 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Heather! (Daikin 10kW FDYAN100A-C2V ducted air conditioner)

Rated 5 out of 5 stars

Extremely responsive

Extremely responsive, friendly and quick to ship. Thank you

29 November 2024
Peninsula Air Conditioning Pty Ltd logo

Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Steve! (Daikin Airbase BRP15B61 wifi controller)

Rated 5 out of 5 stars

From first contact the team at…

From first contact the team at Peninsula were efficient and authentic. Price was competive and installation was done well and profeesionally.

Would recommend and use again.

5 December 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, David! (Daikin 4.5kW FVXM45Y floor standing split system air conditioner)

Rated 5 out of 5 stars

Excellent Service and Followup

Office team always provide exceptional service. The works were carried out to meet our renovation time frame and we are very happy with the overall functionality of the product.

1 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Kristin! (Daikin 10kW FDYAN100A-C2V ducted air conditioner)

Rated 5 out of 5 stars

Good price

Good price, fast shipping.

18 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Puneet! (Daikin Airbase BRP15B61 WiFi controller)

Rated 5 out of 5 stars

Great

I had done quite a lot of research and couldn't get consistent answers. Peninsula answered the same day my query about using an Airbase with an older Daikin controller.

12 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Beau! (Daikin Airbase BRP15B61 WiFi controller)

Rated 5 out of 5 stars

Professional,friendly and super tidy

Professional,friendly and super tidy
Explained everything they were doing and explained how to use aircon to a pair of oldies that they could understand 😆

14 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Barbara! (Daikin Cora 7.1kW FTXV71W split system air conditioner)

Rated 5 out of 5 stars

Service was amazing and installation…

Service was amazing and installation was very well done. Would highly recommend. The guys were very friendly and explained everything clearly.

12 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Sam! (Daikin 12.5kW FDYUAN125A-2V4Z24 ducted air conditioner)

Rated 1 out of 5 stars

Extreme disappointment and frustration…

Extreme disappointment and frustration :(

Upon accepting the job and paying the required deposit, I was taken aback by the sudden increase in installation price without any prior warning or discussion. The email I received seemed to have a "take it or leave it" approach, which was quite disconcerting.

Admittedly there were lengthy install delays while awaiting legally required strata and council approval. I acknowledge such delays may have warranted a reasonable increase in price for materials and labor. However, the significant price hike of 15.38% per annum was unexpected, unacceptable and well above the 2024 rates!

It was only after carefully reviewing the terms and conditions on your website that I discovered the clause allowing for price hikes for delays exceeding two months. This lack of transparency in communication is both unprofessional and unethical.

As a result of this experience, I sought out another installer who was able to provide a much more reasonable quote and completed the job with professionalism and clear communication, qualities that were lacking in my interaction with Penair.

I feel it necessary to share my experience with others to caution them about the potential price hikes for delays exceeding two months. Transparency and clear communication are key in maintaining a positive relationship with customers.

22 October 2024
Unprompted review
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Reply from Peninsula Air Conditioning Pty Ltd

Hi Chris,

Thank you for taking the time to leave us a review, even though we ultimately didn’t get the chance to complete the installation.

It’s been 6 months since you accepted our quote, at which time you confirmed in writing and verbally that installation would be completed within two weeks.
We understand that legal and strata processes can be lengthy and frustrating, as they were in your case, but throughout the process, we kept in regular contact and communicated openly at each step.

Due to the long delay, we received supplier price increases with the new financial year. These were reflected in your updated quote, and unfortunately you also missed the winter promotional period, which had offered a limited-time discount on your installation. We appreciate your acknowledgment of having reviewed this in our terms and conditions.

Each year we serve thousands of satisfied clients, and you were among them until you received the updated quote with the price adjustment.

After you chose not to proceed with the adjusted rate, we immediately issued a full refund, which you received before posting this review.

Rated 5 out of 5 stars

Nice people and professional service

Nice people and professional service. Arrived on time and cleaned up everything after installation.

8 November 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Johan! (Daikin Zena 3.5kW FTXJ35T-W split system air conditioner)

Rated 5 out of 5 stars

Value for money

Value for money, fast and efficient delivery.

20 October 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Jonathan! (Daikin Airbase BRP15B61 WiFi controller)

Rated 5 out of 5 stars

New A/C

On time,efficient personable and polite staff for whom nothing was too much trouble, Many thanks.

16 October 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Richard! (Daikin Cora 3.5kW FTXV35W split system air conditioner)

Rated 5 out of 5 stars

Penair installed 3 Daikin compressors…

Penair installed 3 Daikin compressors and 5 head units. The site was properly inspected and quoted as to cost and eta for the install. The actual install date was earlier than expected and properly coordinated with us. The 2 day elapsed time for install was exactly as expected - the installation team of Abdul, Sajad and another were hardworking, efficient, on time and a pleasure to have around the house. All areas were cleaned up as best could be expected and the workings of the units properly explained by the team.
A good experience.

16 October 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Alan! (Daikin Cora 9.5kW FTXV95W & Daikin Cora 3.5kW FTXV35W split system air conditioners, & Daikin 3MXS52R multi-split air conditioner with three indoor units)

Rated 4 out of 5 stars

Installation process went quite well…

Installation process went quite well apart from a couple of small problems which were resolved quickly and cheerfully.

30 August 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Jenny! (Daikin 6.8kW 4MXM68RVMA multi-split air conditioner with two internal units)

Rated 5 out of 5 stars

Very professional and courteous experience.

Our liaison was via Sako - absolutely brilliant. The initial quote was very detailed, easy to understand and very professional. Sako was very knowledgeable and courteous. He oversaw the installation and made sure all details were taken care of - very professional.

28 August 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Peter! (Daikin 8.5kW FDYAN85A-C2V ducted air conditioner with 4 zones)

Rated 5 out of 5 stars

Great service

Great service. Quick to post.

23 August 2024
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Reply from Peninsula Air Conditioning Pty Ltd

Thanks, Mike! (Daikin Airbase BRP15B61 WiFi adapter)

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