Penelope Chilvers Reviews 172

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and design of the products, often describing them as beautiful and well-made. Reviewers frequently praise the customer service for being helpful, responsive, and efficient in resolving queries and issues. The ordering process is often highlighted as simple and expedient, with some customers receiving their items quickly. However, some people were dissatisfied with various aspects. Several customers reported issues with sizing, finding that products did not fit as expected despite assurances. There are also concerns regarding the refund process, with some experiencing significant delays and a lack of communication after returning items. A few customers also mentioned receiving faulty products or encountering difficulties with exchanges, leading to frustration with the customer service and overall experience.See more

Reviews shaping this summary

I went into the Notting Hill shop and tried on shoes, but the ones I liked not available in my size. Was assured they were true to size, so ordered my usual size by mail order, but when they arrived... See more

Thank you to PC and Debbie in Customer Service. I had purchased a pair of sandals and processed the online purchase before applying a further discount code. When I asked, a prompt reply talked through... See more

Did not order the correct number, so had to reorder. The shipping was amazingly fast - UK to US - ordered late Thursday night, and got the shoes on Monday. The return process was smooth, customer su... See more

Good quality, well made sandals, on the expensive side but I can appreciate the quality and they will be well looked after. Faultless customer service from Debbie who assisted me with a couple of quer... See more