PenFed Credit Union Reviews 1,987

Always solves problems or just questions.

Not good today,
Dont require cheetah flips from decades old customers.

Every time I need help with my account, it is always fair, fast and friendly!

Very professional

I have been their client over 15 years and recently they completely blocked my accounts because I couldn’t verify my address.in the states. I explained I am a US diplomat living abroad and therefore do not have a utility bill in the states. Despite sending evidence I am a diplomat. My account is still blockes after almost a week. The issue is still unresolved. Furthermore, they want to add a Mexican address as my home address which can flag my account and make it worse. I can’t believe they don’t know how to handle the situation with government employees stationed overseas.

Terrible Fraud Department Agent who did not listen to me. This person should be fired. I called to have them unlock my account. Agent seemed inexperienced, and insecure, and she had to ask someone higher what she should do. They stated they would keep my account open, and that it would remain locked forever. What is the point if I cannot use it? Thank you!

Again, the Pentagon Federal Credit union rep was so helpful. Could not have been more attentive, helpful or professional. Great reps from PFCU are getting to be expected. So glad they are looking after my life savings.

Geez, 20 minutes to speak to a human!! Then finally I got connected to somebody in the Philippines who couldn’t do squat for me!!!! Do not join this credit union you will be sorry. Customer Service is the worst in the business.

Quick service and attentive to my requirements

As a long time customer at Penfed, I can say that anytime I have asked a question or have a concern with any of my accounts, they have always provided the best information and resolution. Their customer service and products are excellent.

The representative was very customer, focused, friendly and compassionate, and was able to provide excellent assistance

CS was great, very professional, great tone, expectations met!

PenFed has been an amazing financial partner and I truly enjoy the exceptional customer service!

The employee was careful and deliberate in delivering the service I needed.

The service sucks they treat you like scum even if you have some out of you hands problem. I felt very bad and her attitude was repulsive.

The professionalism, patience, friendliness and knowledge of the staff that I have experienced throughout my inception in the military and continue still with Penfed.

I have been a member of PenFed Credit Union for about 20 years. I have always found the people at PenFed who I have interacted with when I had a question or problem to be very helpful. They are really customer focused company.

Very friendly and professional. Answered all questions and made me feel important . The best credit union I have ever had the pleasure to deal with. Great rates on products. Highly recommend.

PenFed sent me a notice to login to my account in order to keep it active, because I hadn't visited it in a while. I did so as requested. About a month later it took my money out of my account as unclaimed property. Customer service refused to reinstate it, and provided me with a website to search for my money (who in turn had no idea I ever existed).