Pennyandsinclair Reviews 179

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process feel seamless and stress-free. Many people highlight the outstanding customer service, noting prompt responses, clear communication, and a genuine commitment to addressing concerns and going above and beyond expectations. However, some people were dissatisfied with the service, with some customers reporting significant issues with service delivery and others expressing extreme dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team's... See more

Response time

Customers had positive experiences with response times. Reviewers consistently highlight the rapid and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and wor... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

We’ve been very happy with the service provided by Sean Hartman at Penny & Sinclair. Although he was acting for the seller, he was excellent throughout — professional, responsive, and consistentl... See more


Company details

  1. Estate Agent

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Responsive, kind and professional

Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Wow !

The Penny & Sinclair team led by Sean Herdman-Low is the best. Every single member of staff is competent, reliable, kind, considerate and frankly a delight to work with. We cannot recommend them highly enough in this world of ever increasing shoddiness.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been very happy with the service…

We’ve been very happy with the service provided by Sean Hartman at Penny & Sinclair. Although he was acting for the seller, he was excellent throughout — professional, responsive, and consistently going above and beyond what we would normally expect.

His support made a real difference in getting everything over the line.

Many thanks again for all your help — very much appreciated.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

We have recently had the pleasure of…

We have recently had the pleasure of dealing with Joe Worsell at Penny Sinclair in Oxford who helped us with selling our house. The process was quick and easy and we felt as though Joe helped guide us through every step of the way. We achieved over asking price after several viewings on the house and would highly recommend Penny and Sinclair to others.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - realistic valuation, very easy to deal with regarding viewings, found me buyers when other agents had failed to and excellent communication

18 February 2026
Unprompted review
Rated 5 out of 5 stars

We have rented out our apartment in Oxford

We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Joanna is very responsive & efficient

Joanna is very responsive, picks up the phone and sorts things out really quickly and efficiently. She has good connections with contractors and they also respond very promptly when she asks. I highly recommend Joanna.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

A great team

All the team at Penny & Sinclair are dedicated and reliable. We have had a good experience for with them managing our property for over a decade. Emilia is our current property manager who is diligent and attends to problems promptly. We would highly recommend Penny & Sinclair.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

First class estate agent

I chose Penny & Sinclair Burford to handle the sale of my home, and cannot recommend them highly enough. They are a friendly team of professionals whose genuine care, responsiveness and dedication to excellent customer service was steadfast throughout. I have no hesitation in recommending the Burford team and would definitely choose to use them again in the future.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

The Team Members are Fantastic

The Team members are fantastic.
I had the pleasure to work with Nigel, Anum, and Sean and their rapid responses, adaptability and communication being able to address any questions and concerns have been top notch.
Please note, I believe I was very fortunate in timing as I would naturally never have this level expectation so always provide teams with grace. But it has been much appreciated from a customers perspective over the past week and weekend.
Thank you all so much!!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We bought a house in Summertown through Penny & Sinclair. Sean was very communicative, professional, and straightforward. He found us a house which we wouldn't have considered, and was really helpful in facilitating the purchase. Sarah showed us around the property, and was also very helpful. We were impressed with the selection of properties Penny & Sinclair had for sale. Overall, highly recommended.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would sell at a significantly higher valuation than the other agents we met, making a good case as to why we should put it on the market at a premium rate. We chose Penny & Sinclair, and Sean didn’t let us down – he diligently and patiently kept in touch with us, fielding our questions (and at times anxieties due to a volatile market). We’ve just completed, and are really pleased with the outcome. Many thanks to Sean and his team!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from start to finish

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stress-free. His market knowledge, attention to detail, and warm, genuine approach really stood out. Joe went above and beyond at every stage, and I couldn’t recommend him more highly.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Emilia is my property manager she has gone above and beyond for me.
I had an issue with a leak that we couldn’t locate where the damage was coming from. She took it upon herself to resolve which was not straight forward because the property was being damaged by a commercial building. I cannot recommend Emilia enough and if you want your property look after by her I would definitely highly recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support 🌟

Joanna, our property manager, has been incredibly helpful with any issues we’ve had in our apartment. She responds to emails quickly, stays on top of things, and always does her best to assist. Her professionalism and reliability are truly appreciable.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency, but Sean is one of those rare gems. Added to that, he is extremely efficient, hard-working and keeps focussed on the prize, i.e. the sale of the property. Sean helped us sell a difficult flat in difficult circumstances, with the minimum of fuss. His communication is excellent and he is a pleasure to deal with. I would not want to use any other estate agent in future. Thank you so much, Sean!

5 December 2025
Unprompted review

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