My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more
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Review summary
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This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more
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I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more
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Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.
Company replied
Company details
Written by the company
Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.
Contact info
United States
- contact@penroseskin.com
- penroseskin.com
3.9
Great
658 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
there is no smell to this lotion really…
there is no smell to this lotion really at all would not recommend at all
4 May 2026
Unprompted review
Reply from Penroseskin
Hello John,
We're sorry to hear the scent didn't come through for you at all. That's not the experience we want and we'd love the chance to make it right. Scent strength can vary depending on skin type and application amount, so applying a little more generously or layering with your matching cologne can make a big difference. Please reach out to our team directly and we'll do our best to find a solution for you. 🌿
- Zoe
Gentleman Care…
My experience with Penroseskin products were amazing, it glazes on smooth, the fragrance stays on me most of the day. Customer service is great, when I had a problem with my shipment they took care of me quickly.
21 April 2026
Unprompted review
Reply from Penroseskin
Hello Tracy,
Thank you so much for this wonderful review! Smooth application, all day fragrance and a team that has your back when things go wrong is exactly the Penrose Skin experience we strive for. We're so glad we could come through for you and we can't wait to have you back! 🌿
- Zoe
Gr8 fragrances
Gr8 fragrances, should be a bit thinner but overall I find it to be calm and smooth
5 May 2026
Unprompted review
Reply from Penroseskin
Hello Craig,
Thank you! We're glad the fragrances are hitting the spot and that the overall experience is smooth. We appreciate the feedback on consistency too and will pass that along to the team. We can't wait to have you back! 🌿
- Zoe
Penrose smells great
Penrose smells great! Last for hours, even during hard work. It rubs in well and its not sticky or slimy.
5 stars!
4 May 2026
Unprompted review
Reply from Penroseskin
Hello Jake,
Thank you so much! Lasting through hard work without feeling sticky or slimy is exactly the kind of review we love. We're so glad it's delivering for you and we can't wait to have you back! 🌿
- Zoe
The product exceeded my expectations
The product exceeded my expectations
28 April 2026
Unprompted review
Reply from Penroseskin
Hello Shawn,
That's exactly what we aim for! Thank you so much. We can't wait to have you back! 🌿
- Zoe
Each of the scents I ordered are…Horizon, Gold District, and Ventura
Each of the scents I ordered are awesome. Great smell and definitely good for moisturizing. You can also spray at
a bit of your own fragrance and the scent doesn't clash if you want a stronger scent.
29 April 2026
Unprompted review
Reply from Penroseskin
Hello Everette,
Thank you so much! We love that you've discovered the layering trick too. Pairing it with your own fragrance for an extra boost without any clashing is one of our favourite ways to wear it. We're so glad the scents and moisturising are delivering for you and we can't wait to have you back! 🌿
- Zoe
I think that your product is great
I think that your product is great. The issue I have is the shipping with GOFO. That delivery service delays shipping and never has an answer until a month later. I would highly recommend changing delivery services as I will not purchase further if you are still using GOFO.
1 April 2026
Unprompted review
Reply from Penroseskin
Hello Shawn,
Thank you for the kind words about the product and for being so candid about your shipping experience. We're really sorry the delivery via GOFO caused such frustration and delays. Your feedback is genuinely valuable and we are actively reviewing our shipping partners to make sure every customer gets their order in a timely manner. We really don't want to lose you as a customer and we hope to have a better experience ready for you next time. 🌿
- Zoe
Reply from Penroseskin
Hello Henry,
Thank you! Fast shipping is exactly what we aim for. We can't wait to have you back! 🌿
- Zoe
Penrose Body Butter for Men
Penrose Body Butter for Men — finally, a moisturizer that doesn’t tap out halfway through the day like it skipped leg day.
This isn’t just body butter. It’s performance-grade armor. And let’s address the obvious: most scented products fold under pressure. They start strong, then ghost you by noon. Not this one. Penrose is the first scented butter I’ve used that can actually keep up with my swag—morning lift, midday grind, evening move—it’s still there, still working, still pulling compliments like it’s on payroll.
Bottom line: if your current lotion feels like an afterthought, upgrade. Penrose didn’t come to participate—it came to dominate the category.
30 April 2026
Unprompted review
Reply from Penroseskin
Hello Ryan,
We didn't come to participate either, so this review is everything! Thank you so much. Morning lift, midday grind, evening move and still pulling compliments is exactly the standard we hold Penrose Skin to. We're honoured to be your go-to and we can't wait to have you back! 🌿
- Zoe
Quick shipping/Long lasting/Scent not strong enough
Shipped a lot quicker than I expected, and the scent lasts all day even into the next early morning. Only issue is that the scent is too light. It does say lightly scented but you have to be right up on someone to smell it rather than it being closer to a cologne where you can smell someone by walking past them.
25 April 2026
Unprompted review
Reply from Penroseskin
Hello Ahli,
Thank you for the detailed feedback! We're thrilled the shipping exceeded expectations and that the scent is still going strong into the next morning. We hear you on the projection though and for a stronger throw, try applying a little more generously or layering it with your matching cologne to really project the scent the way a cologne would. We hope that makes all the difference! We can't wait to have you back. 🌿
- Zoe
It smelled nothing like Yves Saint…
It smelled nothing like Yves Saint Laurent. Definitely doesn't last all day.
29 April 2026
Unprompted review
Reply from Penroseskin
Hello there,
We're sorry to hear the scent didn't hit the mark for you. Our body butters are inspired by designer fragrances and crafted to complement rather than replicate them exactly, as the shea butter base does give the scent its own character. For longer lasting wear, applying more generously or layering with your matching cologne can make a real difference. If you're still not satisfied please reach out to our team directly and we'll do our best to make it right. 🌿
- Zoe
I’m not very happy
I’m not very happy. Been waiting for a while to receive my order. Finally got a message that it was delivered front door nothing mail box nothing. Sent email and received no reply from them. Feels like a scam to be honest. Order number is 116655. Says it was delivered to my house but haven’t received anything.
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Jesus,
We're truly sorry to hear order #116655 hasn't reached you despite showing as delivered. We completely understand how frustrating and concerning that must feel. An unanswered email on top of that is not acceptable and we sincerely apologise. Please reach out to our team directly and we will treat this as an urgent priority to investigate with the carrier and get this resolved for you as quickly as possible.
- Zoe
Last all day ans the scents are amazing 👏
Last all say scents are amazing 👏
2 May 2026
Unprompted review
Reply from Penroseskin
Hello Quentin,
Thank you! All day wear and amazing scents is exactly what we're here for. Glad you're loving it! 🌿
- Zoe
I’m impressed, but..
Recently started using the butter. I like the “quiet-loudness” this has for the first 4-5 hours. It has great projection and it’s softer to the nose. (Makes it great to layer with.) the smell doesnt last anywhere near 12 hours if I go outside, I’m mainly inside all day. Doesn’t last… But I will say. Using this on my skin. Then, Pairing it with one of the Eau De Parfums or Eau De Toilettes of mine. It lasts longer using this butter, then it does with lotion like my Cer Ve, or Eos.. I much rather the consistency of this Butter, over lotions too… so.. even though I’m fighting to make the original smell last more then 6 hours. Replace this butter with your base lotion before spraying your expensive smelly good stuff on your skin. Makes them last much longer… just buy the right butters to pair with the smells you already have..
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Andrew,
Thank you for such a detailed and thoughtful review! The "quiet-loudness" description is honestly one of the best ways we've heard it put. And you've nailed exactly how to get the most out of it — using it as a base layer before your EDP or EDT to extend the life of your expensive fragrance is the move. We're glad it's outperforming your other lotions and hope it keeps earning its place in your routine! 🌿
- Zoe
Not Worth Buying!!!!!!
Received product late. It don’t smell nothing like advertised. I brought Imagination and it smells nothing like it. I will not be buying anything from them again.
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Keith,
We're sorry to hear the Imagination didn't deliver the scent experience you were hoping for and that the delivery took longer than expected. Our body butters are inspired by designer fragrances and crafted to complement rather than replicate them exactly, as the shea butter base does give the scent its own character. We'd love the chance to make this right for you. Please reach out to our team directly and we'll do our best to find a solution.
- Zoe
They will pull money from your bank…
They will pull money from your bank even when you cancel! Now on the website it’s impossible to manage your subscription so you will get no charged and then have to email. Suspicious activity 100%! Save yourself the hassle. Product isn’t even that good and smaller than what it seems.
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Ryan,
We're truly sorry to hear about your experience and sincerely apologise for the frustration this has caused. Being charged after cancelling is completely unacceptable and we want to resolve this for you immediately. We also take your feedback on the subscription management experience seriously and are working to make this as straightforward as possible. Please reach out to our team directly and we will ensure any outstanding charges are refunded and your account is fully cancelled without any further issues.
- Zoe
I was sent the wrong product been…
I was sent the wrong product been trying to get the matter taken care of of but no success the one sent was bullshit son and nephew did not like does not last long will not waste my money on this company no more
17 April 2026
Unprompted review
Reply from Penroseskin
Hello Michael,
We're truly sorry to hear you received the wrong product and that our team hasn't been able to sort this out for you. That is completely unacceptable and we sincerely apologise. We want to make this right immediately. Please reach out to us directly one more time and we will prioritise getting the correct order to you without any further delay.
- Zoe
So far is seems good
So far is seems good. Definitely moisturizes then skin, then fragrance seems fade after a few hours. I followed all the instructions and the only thing that seems to work is applying a little of the actual fragrance the butters inspired by. The butters are a good base that make the actual spray fragrance last longer in my opinion.
30 April 2026
Unprompted review
Reply from Penroseskin
Hello Steven,
Thank you for the feedback! You've actually hit on exactly how to get the best out of it. Using the butter as a base and then layering your matching fragrance on top is the ultimate combo for all day wear. So glad it's working for you and making your cologne last longer! 🌿
- Zoe
It took 4 to 5 weeks to receive it
It took 4 to 5 weeks to receive it. When I did get the jar, it had no smell to it whatsoever from the jar. After taking a bath, I put some on and I still could not smell anything.
29 April 2026
Unprompted review
Reply from Penroseskin
Hello Andy,
We're really sorry to hear this. A 4-5 week wait followed by a product with no discernible scent at all is not acceptable and we sincerely apologise. This sounds like it could be a faulty batch and we'd very much like to look into this for you. Please reach out to our team directly and we will make this right as a priority.
- Zoe
My package was delivered to the wrong…
My package was delivered to the wrong address. After some back and forth Stephanie got a new order out and delivered to me pretty quick, she was awesome. The product is nice not greasy like other brands just wish the scent lasted longer.
30 March 2026
Unprompted review
Reply from Penroseskin
Hello Frank,
Thank you! We're sorry the package went to the wrong address but so glad Stephanie was able to get a replacement out to you quickly. She's a star and we'll make sure to pass on the kind words! For a longer lasting scent, try applying a little more generously or layering with your matching cologne to really extend the wear. Hope that helps! 🌿
- Zoe
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