Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
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Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- #20 of 22 best companies in Promotional products supplier
- #94 of 121 best companies in Business-to-Business service
- #56 of 75 best companies in E-commerce service
- #15 of 18 best companies in Office Supplies Store
- #7 of 9 best companies in Office supply wholesaler
- #46 of 49 best companies in Promotional items
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7k reviews
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Very good service at a reasonable price.
29 March 2026
Reply from Pens.com UK
Thank you for your review!
We’re pleased to hear that you found our service very good and the pricing reasonable. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Pens.com
The very best pens for writing…
The very best pens for writing beautifully. They are so comfortable to hold and look great. All our Tai Chi Tigers love them. Thank you.
29 March 2026
Reply from Pens.com UK
Thank you for such a wonderful review!
We’re delighted to hear that you love the pens and find them comfortable, stylish, and a pleasure to write with.
Thank you for your support we really appreciate it.
Pens.com
Easy to order
Easy to order. Goods delivered on time and as described. Good value for money and customer service.
28 March 2026
Reply from Pens.com UK
Thank you for your great review!
We’re pleased to hear that you found the ordering process easy and that your goods were delivered on time and exactly as described. It’s also wonderful to know you felt you received good value for money and satisfactory customer service. We truly appreciate your feedback and look forward to assisting you again in the future.
Pens.com
Reply from Pens.com UK
Thank you for your lovely review!
We’re delighted to hear that you’re really happy with the mini keyring torches.
It’s great to know they met your expectations, even if it wasn’t pens this time! We truly appreciate your feedback and hope to assist you again with your next order.
Pens.com
Reply from Pens.com UK
Thank you for your feedback!
We’re pleased to hear that you were happy with the quality, found the price fair, and received your order quickly. Your support is much appreciated, and we look forward to helping you again in the future.
Pens.com
The pens are of a good quality
The pens are of a good quality. The process from ordering to receiving the pens were easy and straightforward.
20 March 2026
Reply from Pens.com UK
Thank you for your review!
We’re delighted to hear that you’re happy with the quality of the pens and that the ordering process was easy and straightforward from start to finish. Your feedback is greatly appreciated, and we look forward to supporting you again in the future.
Pens.com
Reply from Pens.com UK
Thank you for taking the time to leave such a nice review! We’re happy to know you had a positive experience and found our team polite and helpful.
Pens.com
Reply from Pens.com UK
Thank you for your feedback. We’re pleased to hear you were satisfied with the quality of the pens and our prompt delivery.
Pens.com
I rang the company to say I was…
I rang the company to say I was expecting a order but I think it was lost in the postal system but it was soon remedied by the staff and my order was dispatched that day I was kept informed all the way until it was delivered last Wednesday. I was well pleased.
23 March 2026
Reply from Pens.com UK
Thank you very much for taking the time to share your experience.
We’re glad we were able to quickly resolve the issue and ensure your order was dispatched without further delay.
It’s great to hear that you felt well informed throughout the process and that everything arrived safely. We really appreciate your kind feedback and are pleased that you were happy with the service.
Pens.com
Pens were as described and look great
Pens were as described and look great. They came really quickly too.
13 March 2026
Reply from Pens.com UK
Thank you so much for your kind feedback!
We’re delighted to hear that the pens matched your expectations and arrived quickly.
We truly appreciate your support and hope to serve you again soon.
Pens.com
great product
great product. a bit disappointed the white i ordered had to be changed due to not being able to supply with black ink.
15 March 2026
Reply from Pens.com UK
Thank you for your feedback and for highlighting the quality of the product. We’re glad to hear you’re happy with it. We’re sorry for the disappointment caused by the change to your white pen order due to the black ink availability issue.
We appreciate your understanding and value your support, and we hope to provide an even smoother experience next time.
Pens.com
Half of the products I had ordered…
Half of the products I had ordered arrived after my event had taken place. So I had bags with nothing to put in them. I did ask if my order could be expedited, but no response.
I have ordered from Pens.com before and received great service, so this experience was disappointing.
20 March 2026
Reply from Pens.com UK
Thank you for sharing your feedback with us. We are truly sorry to hear that part of your order arrived after your event had taken place, and we fully understand how disappointing this must have been, especially given your previous positive experiences with us.
We would like to confirm that we have sent you an email outlining all the necessary details and proposing a possible resolution to address this matter. Kindly review the message at your convenience and let us know if the suggested solution is acceptable to you, or if you would prefer to discuss an alternative. ticket number: 1983965443
We value your continued trust in us and are committed to resolving this to your satisfaction.
We look forward to hearing from you.
Pens.com
Great quality and great service
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I had the option to change to blue or cancel. The sales team were efficient and helpful and when the order arrived, which was only a few days later, the product was as expected, really pleased with the whole experience. A good company to deal with.
19 March 2026
Reply from Pens.com UK
Thank you very much for your kind feedback.
We’re delighted to hear that you were pleased with both the quality of our products and the service you received.
While we regret the initial issue with the availability of black ink, we’re glad our team was able to communicate this promptly and offer you suitable options. It’s great to know that our sales team’s support and efficiency made the experience a positive one overall.
We truly appreciate you taking the time to share your experience and are pleased that the product met your expectations.
Thank you for choosing us we look forward to supporting you again in the future.
Pens.com
Pens arrived quickly
Pens arrived quickly. They are of good quality and write rather nicely.
14 March 2026
Reply from Pens.com UK
Thank you for your feedback!
We’re glad to hear that the pens arrived quickly and that you’re happy with their quality and smooth writing.
We really appreciate you taking the time to share your experience.
Pens.com
Reply from Pens.com UK
Thank you for your kind review!
We’re really pleased to hear that you were happy with the service and the quality of the products, and that you found them to be good value for money.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to assist you again in the future!
Loujain Jebabli
Excellent service
Excellent service, our pens came quickly and are exactly what we wanted.
5 March 2026
Reply from Pens.com UK
Thank you so much for your lovely review!
We’re delighted to hear that you were happy with the service, delivery time, and the pens themselves, and that they were exactly what you were looking for. That’s always wonderful to hear.
We really appreciate you taking the time to share your experience and hope to have the opportunity to assist you again in the future!
Loujain Jebabli
Reply from Pens.com UK
Thank you very much for your kind review!
We’re delighted to hear that you were happy with the prompt delivery, product quality, and service. Providing a smooth and reliable experience for our customers is always our goal, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and hope to assist you again in the future!
Loujain Jebabli
As smooth a silk!
As smooth a silk. Prompt, accurate, printing high quality pend much better than we expected and service impeccable. Thank you Pens!
5 March 2026
Reply from Pens.com UK
Thank you so much for your wonderful review!
We’re delighted to hear that everything went smoothly and that you were pleased with the quality of the printing and the pens, as well as the service you received. It’s especially great to know that the final result exceeded your expectations.
Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of assisting you again in the future!
Loujain Jebabli
Good service
5 March 2026
Reply from Pens.com UK
Thank you for taking the time to leave us a review! 😊
We’re really pleased to hear that you had a good experience with our service. Your feedback means a lot to our team and encourages us to keep providing the best support we can.
If there is ever anything else we can assist you with in the future, we’ll be more than happy to help.
Loujain Jebabli
Paid for items out of stock & refund delayed!
After a long time waiting the products I paid for I was told the items were actually not available. The refund took a long time & had to chase them on it twice. Better companies out there, don’t waste your time especially if you’re on a deadline!
5 March 2026
Reply from Pens.com UK
Thank you very much for taking the time to share your feedback.
We are truly very sorry to hear about your experience and for the frustration this situation has caused, especially given that you were working to a deadline. We completely understand how disappointing it must have been to wait for your order only to later be informed that the items were unavailable.
We would also like to sincerely apologize for the delay with the refund. Refunds need to pass through several internal checks and departments to ensure the funds are returned safely to the customer’s original payment method. This process normally takes around one week to be fully finalized, but we understand that having to follow up more than once would have been frustrating, and we are very sorry for that.
Your feedback is very important to us, and we truly regret that your experience did not meet the standard we aim to provide. We appreciate you bringing this to our attention and hope we may have the opportunity to provide a much smoother experience in the future.
-Loujain Jebabli
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