Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
Company replied
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Review summary
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
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Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- #20 of 22 best companies in Promotional products supplier
- #94 of 121 best companies in Business-to-Business service
- #56 of 75 best companies in E-commerce service
- #15 of 18 best companies in Office Supplies Store
- #7 of 9 best companies in Office supply wholesaler
- #46 of 49 best companies in Promotional items
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7k reviews
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Our goto provider
Always had great service from Pens.Com. Quick deliveries and good price. Always an offer to be had too!
2 March 2026
Reply from Pens.com UK
Thank you so much for your kind words!
We truly appreciate your continued trust in Pens.com. It’s wonderful to hear that you’ve always received great service, quick deliveries, and competitive pricing.
Thanks again for your loyalty. If you ever need anything, we’re always here to help!
Pens.com
Easy and quick
Easy and quick. Pens are a great quality, look and feel substantial, with a great nib.
2 March 2026
Reply from Pens.com UK
Thank you so much for your great review!
We’re delighted to hear that you found the process easy and quick, and that you’re enjoying the pens. It’s wonderful to know they impressed you with their quality, look, feel, and smooth‑writing nib.
We truly appreciate your feedback and are always here if you need anything else!
Pens.com
Fast turnaround and our pens are top…
Fast turnaround and our pens are top quality as always
2 March 2026
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you enjoyed our fast turnaround and that the pens met your expectations in quality as always. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience.
Pens.com
Reply from Pens.com UK
Thank you for your feedback.
We’re sorry to hear that you found our offer brochure misleading this is certainly not the experience we want our customers to have.
To better understand what happened and clarify the issue, we have already sent you an email requesting a few additional details. Once we receive your reply, we will be able to investigate this properly and assist you further.
Thank you for bringing this to our attention. We appreciate your cooperation and are here to help.
Pens.com
Reply from Pens.com UK
Thank you so much for your review!
We’re really happy to hear that you found our service fast and efficient, and that you’re pleased with the value. Your satisfaction means a lot to us.
Pens.com
Easy to order online and great service!
The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
27 February 2026
Reply from Pens.com UK
Thank you very much for your feedback!
We’re delighted to hear that the ordering process was easy and that you were happy with the service. It’s also great to know that everyone is enjoying the new fidget spinner pens.
However, we’re truly sorry that some of the pens are not spinning as they should we completely understand how disappointing that can be. This is certainly not the experience we want for our customers.
If you could reach out to us directly at customerservice@pens.com , we would be more than happy to arrange a solution for the pens that are not functioning properly.
Your satisfaction is very important to us, and we appreciate you bringing this to our attention.
Thank you again for your review and for choosing us!
Pens.com
Easy ordering great product
Easy ordering great product
Hopefully the double up offer is back soon as it is super value
26 February 2026
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the ordering process easy and that you’re enjoying the product.
We really appreciate your enthusiasm for the double-up offer it’s great to know it brings such value. We’ll definitely pass your interest along to the team, and we hope to bring it back soon!
Pens.com
Misleading and inaccurate information…
Misleading and inaccurate information on the barrage of sales emails and flyers they send out.
You are attracted by personalised marketing campaigns and then they only include part of your information.
Then
Despite providing clear evidence that the omissions were on their side they still blame the client.
Not to worry.
I have cancelled my subscription.
I will leave reviews and expose their shoddy shortcomings.
Regards Steven Thorne
25 February 2026
Unprompted review
Reply from Pens.com UK
Dear Steven,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience, that is certainly not the impression we aim to create.
To clarify, the promotional brochure you received included a unique keycode that allows you to place an order directly using that specific offer. When ordering with this keycode, customers are given the option to either proceed with the previously used imprint/logo or request a new one. The reason both options are shown is to ensure flexibility and accuracy, depending on whether you would like to keep your existing artwork or make changes.
We understand that this may not have been clear, and we appreciate you bringing this to our attention. Transparency in our marketing and ordering process is very important to us.
We will be reaching out to you directly to review your concerns in more detail and ensure everything is fully clarified. We’re more than happy to assist, explain the process thoroughly, and address any remaining questions.
Thank you again for your feedback, it helps us improve.
Loujain Jebabli
Disappointed in how they make mistakes right
Spent a chunk on merchandise for my firm. 2 out of 3 orders arrived fine - I'm happy with those. While I understand things go wrong, for me the true measure of a company is how they make things right. Unfortunately they let themselves down by sending me 24 mugs with someone else's logo on them (a German Real Estate Firm!). Ok - mistakes happen. I advised them of this. Sent picture evidence. I was requested to open all 24 individual mug boxes to confirm they were all wrong. Which I duly did - but did not unpackage them fully as I assumed I would be sending them back. Then to be told they wanted a picture of them all. To which I said no. To then be asked for a picture of 7. Again I said no - you can have them back. I was then told they don't have a returns policy - I can keep or give them away. But they will not credit me without a picture of up to 7 of them. Complete waste of time and effort for their error and their refusal to collect an incorrect order - as per their own Terms of Sale. Awaiting for a resolution now. It is a very computer says no response so far with complete inflexibility and placing distrust with me.
17 February 2026
Unprompted review
Reply from Pens.com UK
Thank you for taking the time to share your feedback, and we are genuinely sorry for the frustration you experienced. Receiving items printed with the wrong logo is certainly not the standard we aim to deliver, and we understand how disappointing this situation has been especially after placing multiple orders with us.
We also regret that the follow‑up process felt inflexible or time‑consuming. Our intention with requesting additional photos was only to verify the full extent of the issue so we could process the resolution correctly. However, we completely understand your concerns and acknowledge that this should have been handled more smoothly.
Please rest assured that we take your comments very seriously.
We are currently reviewing your case internally to ensure you receive a proper resolution in line with our commitments and Terms of Sale. One of our team members will contact you directly to move things forward as quickly as possible.
Thank you again for your patience, and we appreciate the opportunity to make this right.
Pens.com
Reply from Pens.com UK
Thank you so much for your lovely feedback!
We’re delighted to hear that the whole process went smoothly and that you’re happy with your pens.
If you ever need anything else or have future projects in mind, we’ll be more than happy to assist you again!
Pens.com
Love the pens and so do my customers so…
Love the pens and so do my customers so I can’t fault the product. My original order was for assorted coloured pen and the order was put through in all the same colour so when I phoned up and pointed this out I was kind of railroaded into having the order with a discount so I agreed cause I was told that the order was already in production. I will be getting more but I will make sure the person in the phone understands and sorts the correct order next time.
2 February 2026
Reply from Pens.com UK
Thank you for your feedback, and we are truly sorry for the inconvenience regarding the faulty coloured pens.
We completely understand how disappointing this must have been for you.
I just wanted to let you know that we have already forwarded your request to our Sales Department, and they will be assisting you with placing a new order.
This will ensure that you receive the correct assorted barrel colors as expected.
All details have also been sent to you via email for your reference.
If there is anything more we can support you with, please do not hesitate to reach out.
Pens.com
Items missing from the delivery
Items missing from the delivery, it has been hard work and alot of miss information from people to have the items resent to us.. Also trying to get the correct invoices sent out has not been easy
9 February 2026
Reply from Pens.com UK
Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you experienced. Missing items in a delivery and receiving mixed information from different team members is understandably frustrating, and this is not the level of service we aim to provide.
We would like to inform you that we have emailed you with a proposed resolution regarding your case.
Please check your inbox, and if you have any questions or need further assistance, feel free to let us know we are here to help.
Thank you again for your patience.
Pens.com
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re really happy to hear that you were pleased with the quality and the quick service. Your satisfaction means a lot to us.
If you ever need anything else, we’re always here to help!
Pens.com
Fuming 😡
I have bought pens from you a number of times over the years and you have frequently sent me samples of your other products, notepads bags and flexible lights. All had Adie Rowe garden contractor contractor and my mobile phone number on it but when you sent my pens this week it just had A Rowe garden contractor on it and no mobile phone number, which basically defeats the object. I have emailed to complain 2 days ago and still awaiting a reply 😡
8 February 2026
Reply from Pens.com UK
Thank you for your review, and I’m very sorry for the inconvenience caused.
We truly appreciate your loyalty over the years, and we understand how important it is for your branded products to include your full details.
It appears that the most recent batch of pens was printed without your mobile phone number, and we completely agree that this defeats the purpose of promotional items.
This is not the level of service you should expect from us.
We’re also sorry that you haven’t received a reply to your email yet this delay is not acceptable, and we are looking into it urgently.
Please could you provide us with a photo of the pens you received so that we can investigate the matter internally?
We have also emailed you regarding this issue if you could kindly reply to that email, it will help us resolve this for you as quickly as possible.
Thank you for your cooperation, and we apologize again for the inconvenience caused.
Pens.com
Pens are always great x
7 February 2026
Reply from Pens.com UK
Thank you so much for your lovely review! We’re delighted to hear that you’re always happy with the pens. Your continued support means a lot to us. If you ever need anything else, we’re here for you!
Pens.com
send my order on time check it then payed …
I received my order on time check it if it's was okay then pay for it that what I like about it .that's why 5 star and good.
30 January 2026
Reply from Pens.com UK
Thank you so much for your 5‑star review!
We’re really glad to hear that your order arrived on time and that you appreciated being able to check everything before making the payment. Your satisfaction means a lot to us, and we’re happy the process worked smoothly for you.
If you ever need anything else, we’re always here to help!
Pens.com
Good value products and great customer…
Good value products and great customer service! I needed the branded pens for an event, and they arrived on time despite the short notice.
2 February 2026
Reply from Pens.com UK
Thank you so much for your wonderful review! We're delighted to hear that you found our products to be great value and that our customer service met your expectations.
It’s great to know the branded pens arrived on time for your event, especially on short notice.
We truly appreciate your trust and look forward to supporting you again in the future!
Pens.com
Good Quality Pens, Poor Choice of Package
Broken pen, missing oen, one that did not write properly - all very likely because 250 pens were squeezed into 3 small, flimsy polythene bags. Not good for such high quality pens.
Secondly: it is now 2 weeks. Still awaiting replacements promised by the company. Nothing has arrived, despite request for timely delivery, as products are required for a special occasion.
This review would have easily received 5 STARS, had it not been for the delay in correcting the faults listed.
13 January 2026
Reply from Pens.com UK
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the issues you experienced with the condition of the pens and the delay in receiving your replacements. This is far from the standard we strive to deliver.
We fully understand your frustration especially as you needed the products for a special occasion and we apologize for the inconvenience caused. Your comments regarding the packaging are extremely valuable, and we will be reviewing our packing process to ensure better protection for our products moving forward.
Regarding the replacement pens, we sincerely apologize for the delay.
Our team is actively looking into your case to ensure your replacements are dispatched without any further delays.
We appreciate your patience and your acknowledgment of the pens’ quality.
We hope to have the opportunity to restore your confidence in our service.
If you need any further assistance, please feel free to reach out to us directly.
Pens.com
Great offers good quality range of pens
30 January 2026
Reply from Pens.com UK
We’re so pleased to hear you’re happy with our offers and the quality of our pen range.
Providing great value and reliable products is always our goal, and it’s wonderful to know this shines through in your experience.
Thank you for choosing us!
Loujain Jebabli
Reply from Pens.com UK
Thank you so much for your review!
Your support means a lot to us! We’re delighted you found our service reliable and our goods of good quality.
We’ll keep working hard to deliver the same experience every time.
We look forward to serving you again soon!
Loujain Jebabli
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