Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
Company replied
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Review summary
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Reviews shaping this summary
The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
Company replied
Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- #20 of 22 best companies in Promotional products supplier
- #94 of 121 best companies in Business-to-Business service
- #56 of 75 best companies in E-commerce service
- #15 of 18 best companies in Office Supplies Store
- #7 of 9 best companies in Office supply wholesaler
- #46 of 49 best companies in Promotional items
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7k reviews
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Impressed with service and quality
A very quick service and was delivered a day earlier than planned. The planners and pens were all correctly printed and of good quality.
16 December 2025
Reply from Pens.com UK
Thank you for sharing your experience! We’re delighted to hear that your order arrived earlier than expected and that the planners and pens met your quality expectations. Your satisfaction is our priority, and we look forward to working with you again soon!
Pens.com
Great company to deal with
Orders are always delivered timeously and the quality of the goods is excellent
9 December 2025
Reply from Pens.com UK
Thank you for your wonderful feedback!
We’re so pleased to hear that your orders are consistently delivered on time and that the quality meets your expectations. Your trust means a lot to us, and we look forward to continuing to serve you!
Pens.com
great service excelent maners
16 December 2025
Reply from Pens.com UK
Thank you for your kind words! We’re delighted to hear that you found our service great and appreciated our manners. Your feedback means a lot to us, and we look forward to serving you again soon!
Pens.com
Great product but type face used was…
Great product but type face used was too small. I can't help wondering who decided that it was cleared for production!
9 December 2025
Reply from Pens.com UK
Thank you for your feedback!
We truly appreciate you bringing this to our attention.
We’ve already emailed you and opened a support ticket SR: 1983941093 so we can follow up and resolve this issue promptly. Your satisfaction is very important to us, and we’ll keep you updated throughout the process.
Pens.com
didnt receive my pens to go with the…
didnt receive my pens to go with the diaries! Even though theywere ordered as a pack!
6 December 2025
Reply from Pens.com UK
Thank you for your feedback, and we're sorry to hear that you still did not receive them yet. We've opened a support ticket for this issue (Ticket #1983939786) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything. We understand how important the design is, and we’re committed to make it right for you.
Thank you
Pens.com
letters on the pen and diary
I will like letters on pen to be very bold, phone no seeing without glasses. what you sent me was not readable on the pen and diary at a glance.
7 December 2025
Reply from Pens.com UK
Thank you for your feedback, and we're sorry to hear that you still did not receive them yet. We've opened a support ticket for this issue (Ticket #1983939777) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything. We understand how important the design is, and we’re committed to make it right for you.
Thank you
Pens.com
Happy customer
The pens I ordered are beautiful. The customer service was really kind and helpful. I will order from here again in the future.
1 December 2025
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the pens and that our customer service team was able to assist you kindly and helpfully. It means a lot to us that you plan to order again in the future—we look forward to serving you again soon!
Pens.com
We are done!!!!
Have used this company for a few things all ok until something goes wrong we were 60 pens short in our latest order have emailed numerous times no response
Won’t be dealing with them again
1 December 2025
Unprompted review
Reply from Pens.com UK
We’re very sorry for the inconvenience you’ve experienced with your recent order.
This is not the level of service we aim to provide.
To help us resolve this quickly, please email us all the details, including your order number or account number, at customerservice@pens.com. Unfortunately, we were unable to locate the details based on your review alone, but once we have this information, we’ll make sure to address the issue promptly.
Thank you for bringing this to our attention we truly appreciate your patience and understanding.
Pens.com
Great value but....
Great value, but the order was for red: we received blue. Not a big deal but, ...
13 December 2025
Reply from Pens.com UK
Thank you for your feedback. We’re very sorry for the inconvenience you’ve experienced with your recent order. This is not the level of service we aim to provide.
We will email you shortly to gather more details so we can resolve this issue promptly. Please keep an eye on your inbox—we’ll make sure to assist you as quickly as possible.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Pens.com
Happy customer
The bespoke design came exactly as per the online mock up. Great quality pen and arrived within the timeframe.
13 December 2025
Reply from Pens.com UK
Thank you so much for your feedback! We’re thrilled to hear that the bespoke design matched your expectations and that you’re happy with the quality and timely delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Pens.com
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re delighted to hear that you found our website easy to use, enjoyed fast delivery, and are happy with the product. Your satisfaction is our priority, and we look forward to serving you again soon!
Pens.com
Full order not arrived
My order hasn't arrived in its entirety. We have contacted customer service 3 times, and are awaiting an update. ordered pens and pen boxes, received the pens but only 5 of the boxes. A great shame
11 December 2025
Reply from Pens.com UK
Thank you for your feedback, and we're sorry to hear that you still did not receive them yet. We've opened a support ticket for this issue (Ticket #1983933499) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything. We understand how important the design is, and we’re committed to make it right for you.
Thank you,
Pens.com
Make wild promises on dispatch
Make wild promised on dispatch / delivery dates, knowing full well they won't dispatch them until much later. Awful company.
2 December 2025
Unprompted review
Reply from Pens.com UK
Thank you for sharing your feedback !
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
We never intend to make unrealistic promises regarding dispatch or delivery dates, and we apologize if this was the impression given. Our goal is always to provide accurate timelines based on production and shipping schedules. We will review this situation internally to ensure better communication and transparency moving forward.
We've opened a support ticket for this issue (Ticket #1983938445) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything. We understand how important the design is, and we’re committed to make it right for you.
Thank you
Pens.com
No problem with ordering or delivering.
No problem with ordering or delivering.
Should not be charged VAT for Guernsey.
4 December 2025
Reply from Pens.com UK
Thank you for sharing your feedback with us. We truly appreciate your comments and are glad to hear that there were no issues with ordering or delivery.
Regarding your note about VAT charges for Guernsey, we understand your concern. Customers in Guernsey should not be charged VAT, and we will review your order to ensure this is correctly applied. If any adjustment is needed, we will process it promptly and confirm back to you.
Thank you again for bringing this to our attention. Please feel free to reach out if you have any further questions or need assistance.
Pens.com
Reply from Pens.com UK
Thank you so much for your feedback! We’re delighted to hear that you found our product great value for money and appreciated the fast delivery.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
Pens.com
Reply from Pens.com UK
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with our service and products. Your satisfaction means a lot to us.
If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!
Pens.com
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re so glad to hear you found great value and appreciated the quick delivery. It’s fantastic to know you would buy from us again!
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!
Pens.com
Fantastic service
Extremely helpful and delivered our urgent order on time. Great quality product and super fast turnaround!
1 December 2025
Reply from Pens.com UK
Thank you so much for your amazing feedback! We’re thrilled to hear that our team was able to assist you with your urgent order and deliver on time. It’s great to know you’re happy with the product quality and the fast turnaround.
We truly appreciate your trust and look forward to working with you again soon!
Pens.com
The telephone number was wrong an extra…
The telephone number was wrong an extra Nought
0114 2766576 the correct number
011402766576 printed on pens the extra 0 between the 4 and the 2 being the offending number and to a British printer would be obvious
11 December 2025
Reply from Pens.com UK
We are so sorry for the inconvenience caused.
We have already reached out to you via email so we can assist you further. Please refer to the ticket number 1983938361 for any follow-up.
Thank you for your understanding, and we look forward to resolving this promptly.
Pens.com
I wanted to put my logo on the Bags…
I wanted to put my logo on the Bags purchased. I’ve used this company before unusual when you go to check out you upload your Company logo instead it written my Company name on the bag without the logo and took payment. I emailed the company the same evening and ask them to cancel the order. They refused and said it’s gone through for Printing, which was impossible because I’d just placed the order incorrectly. The bags were shipped and sent with the company name without the logo so to say I’m disappointed as an understatement.
1 December 2025
Unprompted review
Reply from Pens.com UK
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced.
Unfortunately, we were unable to locate your account based on the information provided in your review. To assist you further and resolve this matter promptly, could you please forward all relevant details (such as your order number, email address, and any supporting information) to customerservice@pens.com?
Once we receive your details, we will review your case immediately and work toward a satisfactory resolution.
Thank you for your understanding and cooperation.
Pens.com
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