PensionBee Reviews 13,047

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being modern, straightforward, and reassuring, highlighting the quick and stress-free sign-up process. Many appreciate the excellent communication, helpful staff, and efficient customer service, noting that queries are answered promptly and the overall user experience is seamless. However, some people were dissatisfied with slow transfer times and difficulties in making simple account changes. A few other people also felt that the company's responses were generic and lacked tailored support, especially for vulnerable customers, leading to concerns about how these cases are handled in practice.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the efficiency and ease of the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and efficiency... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised the quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I opened my first ever pension with PensionBee last week and I’m genuinely impressed so far. The sign‑up process was quick, clear, and completely stress‑free — ideal for someone who’s never had a... See more

Rated 5 out of 5 stars

simple process and great communication, all packaged available to read and done tailored to older customers. The APP is full of info which can be tracked daily allowing you to see your funds. my beek... See more

Rated 5 out of 5 stars

The pension transfer service was great. The app has a timeline so you know what to expect, what stages there are in the process and what stage you're at specifically. They also email you throughout... See more

Rated 5 out of 5 stars

Since I transfered my lump from another company to PensionBee was very straightforward and speedy. I thought it would have taken weeks, in reality, it only took a few days. My experience so far is ver... See more


Company details

  1. #7 of 21 best companies in Pension fund
  2. #4 of 15 best companies in Retirement Scheme

Written by the company

PensionBee helps you combine your retirement savings into a new online account, which you can manage from the palm of your hand. We’re a global leader in the consumer retirement market with over $7 billion in assets on behalf of more than 300,000 customers. Founded in 2014, we aspire to build pension confidence so that everyone can enjoy a happy retirement. PensionBee accounts are invested by the world’s largest investment managers, collectively looking after more than $10 trillion in savings between them. Each of our customers has a personal account manager (“BeeKeeper”) to guide them through their savings and retirement journey. We have an “Excellent” Trustpilot rating based on over 10,000 reviews. As a public company, we aspire to the highest standards in everything we do because our customers deserve peace of mind. Our team of over 200 pension professionals, based in London and New York, has one focus: you, our customer. When investing, your capital is at risk.

What we do for you

Written by the company

Be pension confident. Combine, contribute and withdraw online. All in one place.
Manage your pension from the palm of your hand: check your real-time balance, see your projected retirement income, and set up contributions and withdrawals online
Use the PensionBee Pension Calculator to set a retirement goal and top up your savings to get on track.
Your personal BeeKeeper will be on hand to look after you and your pension, from sign up to drawdown.
Our pensions are managed by some of the world's largest money managers – State Street, HSBC and BlackRock.
Pay just one fair and transparent fee between 0.50% to 0.95%, depending on the plan you choose.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Great team

Great team. Kept updated and well informed through my pension transfers.
5 out of 6 completed promptly with one pending.

13 April 2026
Rated 5 out of 5 stars

This process was simple.

What made using PensionBee a great experience, were the people I deal with and my Bee Keeper. They replied to my queries fast and friendly. The whole end to end process of my transfer was handled as I would have hope, which is high praise these days .. Big Thanks to Rachael.

24 April 2026
Rated 5 out of 5 stars

I was a bit nervous about moving all my…

I was a bit nervous about moving all my pensions to Pension Bee but it couldn’t have been easier. I was kept informed at every step. Every email was responded to and when I used the chat for what I thought was a quick query- the same person stayed with me until everything was sorted out. Thank you

24 April 2026
Rated 5 out of 5 stars

A transfer service that kept me in the know

The pension transfer service was great. The app has a timeline so you know what to expect, what stages there are in the process and what stage you're at specifically. They also email you throughout with updates, letting you know there's someone there if you have questions.
Personally, the app tracking was sufficient so I didn't need to contact anyone directly.
The process was very quick, I'm sure under 2 weeks and now I can see the full amount and any progress quite easily.
I will use them again for a larger old pension, and would certainly recommend them to others.

23 April 2026
Rated 5 out of 5 stars

My first phone call

My first phone call, to enquire about transferring my various pensions from employment was very positive the guy I spoke to was so informing, the transition was seamless, and literally within 3 weeks all my pensions from various companies was completed and now being invested with positive numbers, the app is very well set up and simple to access, so pension bee has given me confidence for my future financial security 😀

9 April 2026

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