My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more
Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more
Company replied
Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and... See more
Company replied
Company details
Written by the company
Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.
Contact info
Morgantown Road 2675, 19607, Reading, United States
- penskeusedtrucks.com
4.8
Excellent
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in with my buddy looking for a 26…
Came in with my buddy looking for a 26 box truck Erik Santillano asked if we can leave a review really showed us great customer service and amazing facility go check him out
20 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Erik provided you with great customer service and that you had a positive experience at our facility. We really appreciate your support and hope to assist you again whenever you need a box truck.
Came in to Penske office working with…
Came in to Penske office working with Erik Santillano showed me a few vehicles for sale and even offer test drives didn’t have time but will be back need to talk with business partners see if this is a route we will continue thank you for your services and best customer service
20 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for sharing your experience! We’re glad to hear that Erik provided great service and helped you explore our available vehicles. We completely understand needing time to discuss your options with your business partners — we’ll be here when you’re ready. We look forward to welcoming you back soon!
Penske the place to get a quality truck at a fair pricethe salesperson was very helpful in…
the salesperson was very helpful in helping me select the right truck and locating one with low miles the price was fair
20 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for your kind words! We’re glad to hear our team was able to help you find the right truck at a fair price. We appreciate your trust in us and hope you enjoy your new vehicle. Safe travels and thanks again for choosing Penske!
Penske Used Truck Purchase
Sarah and Caitlyn are a pleasure to deal with. The are all willing to go above and beyond to get things done.
26 September 2025
Unprompted review
Reply from Penske Used Trucks
Darnell, thank you so much for the kind words! We’re thrilled to hear that Sarah and Caitlyn made your experience such a positive one. They truly go above and beyond for our customers, and your feedback means a lot to the team. We appreciate you taking the time to share your experience!
Erik Santillano was great very helpful…
Erik Santillano was great very helpful great customer services great being around go check them out
14 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for the kind words! We're thrilled to hear that Erik provided such great service and made your experience a positive one. We’ll be sure to share your feedback with him and the team. We appreciate your support and hope to see you again soon!
Erick and Mathew were really helpful…
Erick and Mathew were really helpful today, answered all questions I had and were very patient!
14 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for your kind words Hector! We’re thrilled to hear that Erik and Matt provided such helpful and patient service. We’ll be sure to share your feedback with them—they’ll really appreciate it. We’re glad we could make your experience a great one!
Erick and Matthew are great at there…
Erick and Matthew are great at there job. And customer services top notch
10 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for sharing your experience Joel.
I came in to Penske spoke with Erik…
I came in to Penske spoke with Erik Santillano he has been amazing we are shopping around for a box truck really shows he cares and took the time in helping me thenk you both go check out erik and matt
13 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for sharing your experience, Diaz! We’re thrilled to hear that Erik and Matt provided such great service and took the time to assist you while shopping for a box truck. We truly appreciate your kind words and recommendation — our team is always here to help whenever you’re ready to move forward!
Jenensia is the best
7 October 2025
Unprompted review
Reply from Penske Used Trucks
We second this message! thank you for your feedback, Mahdi. Jessenia is indeed a gem!
Went over to the 43rd location in…
Went over to the 43rd location in phoenix sent me iver to Matthew and Erik they showed me unit 718200 test drove submited my offer and hoping for the best thank you guys for the great customer service.
10 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for sharing your experience! We're glad to hear that Matthew and Erik provided you with great customer service and helped make the process smooth. We appreciate you choosing us and wish you the best with your offer on unit 718200!
Love the truck I bought from Dominic
Love the truck I bought from Dominic. I will be back for another!!
9 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for your review Harvey!
Purchased my first truck with Penske at…
Purchased my first truck with Penske at there auction worked with Erik Santillano and Bryanna And Matthew all 3 have been great very helpful and have been on top of everything thank you guys for the help.
9 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for sharing your experience! We're thrilled to hear that Erik, Bryanna, and Matthew provided excellent support throughout your purchase. Congratulations on your first truck! We appreciate your trust in Penske and look forward to working with you again in the future.
Helpful people through out the process.
9 October 2025
Unprompted review
Reply from Penske Used Trucks
Brian, thank you for your review
Quick and easy transaction
Quick and easy transaction. Great customer service.
5 September 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for your feedback Jerry!
Great people
Great people at phoenix location. Pleasure to do business with
Thank You
Erik, Matthew, Jovany.
1 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for the wonderful feedback! We’re thrilled to hear that Erik, Matthew, and Jovany made your experience at our Phoenix location a great one. We truly appreciate your business and look forward to serving you again in the future!
Had a great experience in the process…
Had a great experience in the process to buy my trucks with Jessenia Guzman , very professional !
29 September 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for sharing your experience! We’re thrilled to hear that Jessenia provided you with professional and outstanding service during your truck purchase. We truly appreciate your business and look forward to working with you again in the future!
Excellent place to buy a truck friendly…
Excellent place to buy a truck friendly helpful experienced people
4 September 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for your review Hashi!
Excellent service!!
Excellent service!!! the paperwork was quick, and they made the entire transaction hassle free. The staff was knowledgeable, and patient I appreciate the great customer service specially Justin Sobotka and Yesenia Guzman .
I highly recommend them to anyone to looking to buy used trucks.
26 September 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Justin and Jessenia were able to make your experience smooth and hassle-free. Our team takes pride in being patient, knowledgeable, and efficient, and it’s wonderful to know that came through during your visit. We truly appreciate your trust in us and look forward to serving you again in the future.
Eric & Mathew at the PHX AZ location
Eric & Mathew at the PHX AZ location
were awesome , answered last all
My question and had in deep info about the trucks
28 September 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for your feedback Joe!
A wonderful job
A wonderful job, everything very fast and always with support. I congratulate you for your good service, especially Miss Jennifer Depuydt, thank you.
26 September 2025
Unprompted review
Reply from Penske Used Trucks
Jorge, thank you for sharing your insight! we will be sure to pass along the praise to Jennifer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.