Penske Used Trucks Reviews 

890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and attentive service, often highlighting individuals who made interactions smooth and pleasant. The purchasing process and user experience are frequently described as easy, efficient, and stress-free, with many appreciating the team's transparency and dedication. However, some customers also noted concerns regarding the condition of purchased used products. Several reviewers reported issues such as defective equipment or unexpected mechanical failures shortly after purchase. Additionally, a few people mentioned unfulfilled promises made during the sales process or a lack of transparency regarding vehicle history and existing problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more

Rated 5 out of 5 stars

My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more

Rated 5 out of 5 stars

Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and... See more

Company replied

Rated 5 out of 5 stars

Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.


Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(890)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Erik and Matt were great

Erik and Matt at the Phoenix branch were great. They made the buying process very easy for me as an out of state buyer. This is my second truck from Penske and I will be coming back when I need a third.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Erik Santillano and Matthew Clark in…

Erik Santillano and Matthew Clark in Phoenix were very helpful, they explained the application process, how Penske services the trucks before letting you take off with them. Erik took the time out to take me and my mom to look at a truck, he let us check out the interior and inspect the engine bay. 10/10 would recommend.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Coming down from TX with 20 plus years…

Coming down from TX with 20 plus years in trucking, great customer service shown by the team standing out was Erik Santillano and Matthew showing me AZ love and having my truck ready for our pick up time even had my paperwork printed out from Sam Rojo easy process

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I deal with mattew clark at penske and…

I deal with mattew clark at penske and he help me to get my 4th truck, he's very knowledgeable courteous and I belive I wouldn't be able to without he's help i really recommend matt he knows how to take care of business 😀

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Went into the office in Phoenix and…

Went into the office in Phoenix and visited with Erik and Matthew. Great customer service! They were very knowledgeable and gave me the information I needed to make the best decision for my needs. Highly recommend them.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Was with another dealership earlier…

Was with another dealership earlier today wanting to trade my truck in said I can trade in at any dealship Erik Santillano has been very informative and was patient with me and explained his sales process gave me a couple of ideas and will be working with him for all future deals if possible thank you for the help

2 March 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience with Penske Used…

had a great experience with Penske Used Trucks. Eric and Mathews were very informative and made the whole process quick and easy. They answered all my questions, explained everything clearly, and made sure I was comfortable every step of the way. No pressure, just straight-up good service. I definitely recommend working with them if you’re looking for a truck.
Rafael
Nationwide Recycling and Crane Services

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

We have been looking for a used semi truck, and Erik Santillano has been very helpful. He helped us find the truck we have been looking for.

27 February 2026
Unprompted review

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