I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more
Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and... See more
Company replied
Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more
Company replied
Company details
Written by the company
Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.
Contact info
Morgantown Road 2675, 19607, Reading, United States
- penskeusedtrucks.com
4.8
Excellent
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with Erik Santillano out in…
Working with Erik Santillano out in Phoenix AZ we found a vehicle that I wanted to move forward but now having second thoughts and we are now swapping vehicles given these guys a hard time lol but communication has been amazing great customer service I’m on the road a lot and busy but Erik Matthew Brian have been on top of everything making sure I’m up to date when needed thank you for the help
13 January 2026
Unprompted review
Reply from Penske Used Trucks
Thank you for taking the time to share your experience! We truly appreciate your patience throughout the process and are glad to hear that Erik, Matt, and Brian provided amazing communication and great customer service. We understand how busy life on the road can be, and we’re happy the team was able to keep everything on track and keep you informed. Thank you for choosing us—we’re always here to help!
STRONG WARNING: Penske Used Trucks Are NOT Road-Ready
I purchased a 2020 Freightliner M2 (VIN: from Penske, and this has been one of the most costly and disruptive business decisions I’ve made.
Within three trips of purchase, the truck experienced check engine lights, emissions derate, limp mode, and total power loss, making it unusable for commercial work. This was not normal wear-and-tear — the truck failed almost immediately.
Less than two weeks after purchase, I was forced to activate an NTP extended warranty, which should never be necessary on a truck represented as road-ready. The truck was also taken to **Freightliner**, yet the issue still was not resolved.
Independent repair documentation later confirmed major aftertreatment/emissions failures, including DPF replacement, added exhaust hardware, and active fault codes even after regeneration. These failures do not develop in three trips. They indicate a pre-existing condition that existed before the sale.
The situation worsened when the repair estimate increased after initial inspection, adding exhaust components and confirming persistent emissions faults. This strongly suggests the truck was **not properly cleared before delivery.
Vehicle history raises additional concerns:
Prior accident (Dec 10, 2023 – left rear impact)
Open safety recalls involving steering and windshield systems
Very low annual mileage, consistent with long idle periods that can damage emissions systems
In total, I have suffered over $10,500 in losses, including towing, downtime, missed loads, driver loss, rentals, and out-of-pocket expenses — almost immediately after purchase.
The sale was handled by Brandon B. (sales), with escalation involving Peter S. (management). I wanted a long-term relationship with Penske, but this experience shows buyers absorb the risk when trucks fail right after purchase.
My advice: do not assume Penske used trucks are road-ready. Get an independent inspection, demand written guarantees, or be prepared for downtime and losses. I would not buy from Penske again.
12 December 2025
Unprompted review
Reply from Penske Used Trucks
Mr. Isemede, thank you for taking the time to share your detailed experience. We sincerely apologize for the challenges you’ve faced with your used truck purchase.
While we inspect our trucks to meet road-ready standards, it’s clear in this case that your experience did not meet expectations, and for that, we are truly sorry.
We also apologize if the repair process and communication around estimates and necessary components caused further frustration. Your losses and downtime are significant, and we understand the impact on your operations.
We apologize for any frustration caused during this process, and we appreciate your feedback. While we have taken all steps we can at this time, your comments will help us continue to improve transparency, communication, and customer experience in the future.
We bought a truck from Penske!
We bought a truck from Penske and the process was really great. I had 2 fabulous people, Raymond Mcevoy and Danielle Naugle, that worked with me from start to finish and they were very helpful!
9 January 2026
Unprompted review
Reply from Penske Used Trucks
Bryan, thank you for the great review! We’re thrilled to hear that your experience with Penske was such a positive one. Ray and Danielle will be happy to know they made the process smooth and helpful from start to finish. We truly appreciate your business and hope you enjoy your truck!
Worked with alot of people here in AZ…
Worked with alot of people here in AZ picking up my truck from Erik and Matthew by far has been a great experience been notifed every step of the way.
9 January 2026
Unprompted review
Reply from Penske Used Trucks
Marlon, thank you for sharing your experience! We’re happy to hear that Erik and Matthew provided great service and kept you informed every step of the way. We appreciate you choosing us and hope you enjoy your truck!
They were very helpful along the way
They were very helpful along the way. They made the process easy. Highly recommend
7 January 2026
Unprompted review
Reply from Penske Used Trucks
Thank you for your kind review! We’re glad to hear our team was helpful and made the process easy for you. We truly appreciate the recommendation and look forward to assisting you again in the future.
Dropped in phone spoke with Erik in the…
Dropped in phone spoke with Erik in the front office purchasing unit 364920 was looking for Bryanna to get paper work done but wasn’t in the office so Erik and Matthew weee great help and getting me all squared away and printing out everything I need thank you guys for the help and Devonte for your help
7 January 2026
Unprompted review
Reply from Penske Used Trucks
Thank you for sharing your experience, Donald! We’re glad Erik and Matt were able to step in and get everything squared away for you. We also appreciate the shoutout to Devonte for his support. Thank you for choosing us, and we’re always here if you need anything else!
I had a great experience with Erik in…
I had a great experience with Erik in phoenix. He was very helpful and friendly. I recommend this store and look for Erik.
6 January 2026
Unprompted review
Reply from Penske Used Trucks
Michael, thank you for the great review! We’re happy to hear you had such a positive experience with Erik. His helpful and friendly approach truly makes a difference. We appreciate the recommendation and look forward to assisting you again in the future!
Came in and Erik and Matthew help me…
Came in and Erik and Matthew help me out came in looking for a day cab with a manual transmission guys looked up every thing they had showed me the trucks very helpful
5 January 2026
Unprompted review
Reply from Penske Used Trucks
Jeffrey, thank you for your feedback! We’re glad to hear that Erik and Matt were able to help you in your search for a day cab with a manual transmission and took the time to show you all the available options. We appreciate you stopping by and are always here to help with anything you need!
Taylor Berkly and Eric Dorn Rockstars
Both Taylor Berkly and Eric Dorn where wonderful to work with. Prompt and accommodating. Will utilize again!
20 October 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for the great review! We’re happy to hear that Taylor and Eric were wonderful to work with and provided prompt, accommodating service. We truly appreciate your support and look forward to working with you again in the future!
Reply from Penske Used Trucks
Thank you for your review!
I have no words to express my immense…
I have no words to express my immense satisfaction with the great work done by my colleague Daysi Y Vargas. I was so happy for the help she provided. Thank you for your kindness and empathy in your work 🙏🏻🙏🏻🙏🏻🙏🏻
19 December 2025
Unprompted review
Reply from Penske Used Trucks
Thank you so much for sharing this heartfelt feedback, Ernesto! We’re truly happy to hear about your great experience with Daysi. Her kindness, empathy, and dedication mean a lot to us, and we’re proud to have her on our team. We sincerely appreciate your thoughtful words and support 🙏🏻
Dominic was helpful in all aspects of…
Dominic was helpful in all aspects of my truck purchase. I am very satisfied and if I have a need for a truck again I will definitely check him first.
19 December 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for your feedback! We’re glad to hear Dominic provided helpful support throughout your truck purchase and that you’re very satisfied with your experience. We truly appreciate your trust and look forward to assisting you again whenever you need a truck in the future!
Dominic was great to work with
Dominic was great to work with! Easy buying experience!
19 December 2025
Unprompted review
Reply from Penske Used Trucks
We are happy to hear that you had an easy experience, Chris. Thank you again for choosing Penske!
Mathew and Erik killed the experience…
Mathew and Erik killed the experience for me. The truck ran well and the service was great. Having the shop there to service the truck prior to the purchase was an enormous relief. They went above and beyond to inspect every component and provide a sense comfort through the entire process. 5 stars
19 December 2025
Unprompted review
Reply from Penske Used Trucks
We’re thrilled to hear that Mathew and Erik made your experience such a positive one. It’s great to know the truck performed well and that having our shop on-site gave you added peace of mind. We take pride in going above and beyond to ensure every detail is taken care of. Enjoy your truck, and thank you for choosing Penske!
Phoenix Review
Matthew, Bri, and Erik, were great.
Found the truck online and contacted Matthew, he responded right away. Bri handled all off the paperwork, and made sure the process was very easy for me.
When I arrived, Erik had the truck ready, and I picked up the truck with no issues.
The process was great, good price, convenient communication (email), and quick.
I recommend.
18 December 2025
Unprompted review
Reply from Penske Used Trucks
Hi Ted, thank you for the detailed and thoughtful review! We’re thrilled to hear that Matt, Bri, and Erik all played a part in making your experience smooth and efficient—from quick responses and easy paperwork to a seamless pickup. We truly appreciate your recommendation and are glad everything met your expectations. Enjoy your truck, and please reach out anytime you need support!
Picking up a vehicle for a customer…
Picking up a vehicle for a customer Spoke with Erik Santiilano he has been very helpful verified all my information with no appointment thank you for all the help and support and guiding me on my first pick up great team in AZ
17 December 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for the great review! We’re glad to hear that Mr. Santillano was able to assist you promptly, verify everything smoothly, and guide you through your first pickup—even without an appointment. We truly appreciate your kind words and are proud of our Arizona team. Thanks again, and we’re always here to help!
Came in looking for a truck Erik &…
Came in looking for a truck Erik & Mathew they were both very helpful & attentive to any questions or concerns I had :)
16 December 2025
Unprompted review
Reply from Penske Used Trucks
Syndell, thank you for your kind feedback! We’re happy to hear that Erik and Matt were helpful and attentive to all your questions and concerns. We appreciate you stopping by and look forward to assisting you again whenever you need us! 😊
Looking for a truck for my cuzen…
Looking for a truck for my cuzen stopped in with Erik and matthew very great and amazing thar someone speaks spainsh really helped
16 December 2025
Unprompted review
Reply from Penske Used Trucks
Hi Sergio, thank you for stopping by and sharing your experience! We’re glad to hear that Erik and Matt were so helpful and that having Spanish-speaking support made the process easier for you. We appreciate your kind words and look forward to helping you and your cousin find the right truck!
Dominic was incredible during the…
Dominic was incredible during the process. Stayed on top of things. Great communicator. Highly recommend! Love the truck!!
15 December 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for the wonderful review! We’re so happy to hear that Dominic provided excellent communication and stayed on top of everything throughout the process. Congratulations on the truck—we’re glad you love it! Thank you for the recommendation, and please don’t hesitate to reach out if you need anything in the future.
A buddy of mine recommended me Penske…
A buddy of mine recommended me Penske specifically Erik Santillano said he moved mountains for him and hoping he can do the same for me thank you for the support and great customer service
12 December 2025
Unprompted review
Reply from Penske Used Trucks
Thank you for the great feedback! We truly appreciate the recommendation and are glad to hear Erik made such a strong impression. We’re confident he’ll go above and beyond for you as well. Thank you for choosing Penske—we look forward to supporting you and delivering the same great customer service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.