Penwareshop Reviews 

Thank you escalation team especially to Miss Emerald who made this happen..

I appreciate that your company promptly respond and due diligence is done case by case.

Please helped me sir and refound my money
I ordered a case of dessert wine for a New Years party. Despite using the holiday delivery schedule on their site, not only did nothing turn up in time, but it took nearly a week and three separate customer service inquiries to get an explanation from the company about what had happened. Eventually I got short email stating they'd taken my money despite not having the item in stock! The shop then took another nine days to process my refund.

The company should adjust their system to let people know whether items are in stock or not so they don't create false expectations that goods will arrive on time. There should also be a shorter processing time for refunds and better customer service.
This is a big scam
This is a big scam. I did not sign up for membership, and they took additional top up payment as well. When I ask for refund they say they cant give refund. I did not sign anything.

They did mail back and said they will refund, but I must first leave a review to say that Claire assist me and that the service was good. So now I feel that this company is blackmailing me. First do the refund and then I can write a possitive review.

Like the rapidilty of reply

This is a big scam. I did not sign up for membership, and they took additional top up payment as well. When I ask for refund they say they cant give refund. I did not sign anything.

They did mail back and said they will refund, but I must first leave a review to say that Claire assist me and that the service was good. So now I feel that this company is blackmailing me. First do the refund and then I can write a possitive review.

Emerald helped me resolve my problem..thank you

I changed my mind about the membership and was feeling apprehensive as to whether it was going to be a elaborate and complicated process... In the past some companies have deliberately made membership cancelation impossible so that they can continue processing debits off my account. Not with Penwareshop. My membership was easily canceled. While my membership has been canceled, I am certain that Penwareshop is NOT one of those dodgy memberships. They have a genuine interest in what their members want. They are not blinded by money. Thank you Emily for your help and support. Had it not been for the fact that I am currently unemployed and can't actually afford membership payments, I would have reconsidered the cancelation. Thank you for being an honest company and for the excellent support and service. A special thanks to Emily for overseeing my case. My experience with Penwareshop has been surprisingly good. They have standards far higher than the norm out there. I am impressed. Thanks again.

I asked for my membership to be cancelled, got an immediate positive response. Excellent customer service.

Contacted to request a refund which will be forwarded onto the account of which was initially used.
Quick reply thank you

Speaking with the service team helped me get exactly what I was looking for.

The team was polite to speak to, they were trying to help, however, the website wasn't very straightforward to understand, on an advert I clicked, I got told that the product I wanted would be on the website, but wasn't.

The support team was very prompt and professional when i needed their assistance. I can say, from my own experience, they are very understanding and fair play with their customers. it was a pleasant experience.

IKEA gift box ads are being used to redirect payments to your site without clearly informing users. This is misleading and constitutes fraudulent behavior. You are making it appear as if we are purchasing an IKEA gift box, but instead a VIP membership is being charged. The information shown is unclear and does not reflect the actual transaction.

I did not knowingly approve or authorize this membership purchase.

For these reasons, I demand the following immediately:
1. Cancellation of my membership,
2. A full refund of the €2 charge,
3. Deletion of all my personal data and account information from your system.

This situation is unacceptable, and I expect the resolution to be completed without delay.

Emily (escalation team lead) has ensured that an unexpected charge made to our account will be available to use for any purchases we wish to make before our cancellation completes.
Thank you Emily !!

My experience was good as eugene was there to answer my questions and he then also solved my problems