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See what reviewers are saying

Rated 1 out of 5 stars

Have also had terrible trouble logging in over several weeks -- very worrisome as I've many entries, going back a number of years; plenty of useful info, if could access it. I have had both paid and u... See more

Rated 1 out of 5 stars

I had not used the app in some time, I don't remember the password that I had set up or it is no longer linked to my bio settings. I did the 'forgot password' link and it said that it sent me an email... See more

Rated 4 out of 5 stars

I'm a long term user of PENZU and am delighted with it. It does the things i want well. Record notes daily, high level of security., download records for posterity and backup. It has improved over the... See more

Rated 2 out of 5 stars

I enjoyed the free version for a few years, but wanted to separate my writings into different journals, so i got the pro. It started ok, then it stopped syncing between my devices. I can’t acce... See more

2.2

Poor

TrustScore 2 out of 5

28 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PENZU IS AWE-SOME!!

I have had Penzu (free version) for many years, and I can't say enough about how much I appreciate it! I use it for journaling, photos, etc.
Thanks for being AWE-some, Penzu!!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

money scam

I was forced to upgrade to a pro level but was billed twice, both for pro and pro+.
Not a user friendly company, my advice is to stay away!!!!!

29 May 2023
Unprompted review
Rated 1 out of 5 stars

Yesterday I was prompted to upgrade to…

Yesterday I was prompted to upgrade to penzo pro which I don't want. After several attempts to log in to my original account I got nowhere. Can't get a person on the line but was required to pay for a 'pissed customer' form with my credit card. No thank you. I have valuable info in my old account & just want to access it. WHAT A RIPPOFF!!!!!!!!!!!!!!

3 April 2023
Unprompted review
Rated 1 out of 5 stars

SUCKS!!

SUCKS!!! I am new to the app. New again, used it 10 years ago without problem. I typed several long entries that matter deeply to me. First time I ever got it all out from decades back. NOTHING saved. Seems to save if you only do a couple of lines.

11 March 2023
Unprompted review
Rated 1 out of 5 stars

Do not use Penzu

I have been using Penzu for a few months, and from time to time journal entries were just being deleted, in the beginning I was thinking that's my own fault but I realized after many of those deletions that I did nothing wrong. In order to restore a deleted entry you have to pay for their PRO features.
So basically they delete your entries and want you to pay money to restore them, this is a horrible experience.
After reading a medium article by gavinricardo on Penzu I realized those deletions didn't just happen to me.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

I like this website :)

I'm sick of my mom sneaking into my room, and reading my diary without permission. After she reads it, she tells it to everyone. I was really mad at her, and wanted to find a way to write in my diary without her reading it. A week later, I found penzu!! I really liked how it has a password instead of a lock. My mom didn't find out about my secrets after I signed up to Penzu. Thank you so much Penzu!!! I love that site!!!

6 February 2021
Unprompted review

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