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Peoplesafe Reviews 

224
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff who provide outstanding guidance throughout the entire onboarding journey. People note that the overall service is completely seamless, making it very easy to keep team members safe and secure. Users truly value the prompt response times and friendly assistance whenever a technical question arises about their devices. Some reviewers were not happy with occasional communication delays when attempting to contact support teams for urgent help. A few people specifically mentioned waiting a day or even longer to receive a reply regarding their initial queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly, patient,... See more

Customer service

People report positive experiences with customer service, frequently expressing appreciation for the... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent assistance, prompt... See more

Response time

Customers had positive experiences with response time, frequently expressing appreciation for the prompt... See more

User experience

Clients share positive opinions on user experience, describing the onboarding process and support sessions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more

Company replied

Rated 5 out of 5 stars

Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... See more

Company replied

Rated 5 out of 5 stars

We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... See more

Company replied

Rated 5 out of 5 stars

Currently rolling out the Peoplesafe App across the Trust to all our peripatetic lone workers and can't thank Tessa enough for all her assistance with on-boarding and promoting take up. Still some wa... See more

Company replied


Company details

  1. Business-to-Business service
  2. also in
  3. Emergency care service
  4. Safety equipment supplier
  5. Security service

About Peoplesafe

Written by the company

Protect your people
Wherever. Whenever.

Peoplesafe is the largest provider of personal safety technology, specialising in:

Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.

Peoplesafe protects over 375,000 employees

Our service provides support for staff working without supervision and gives them the ability to call for help.

It’s an effective control measure to mitigate the risks faced by someone working by themselves.

If you’re looking to protect your people, get a quote or request more information .


Contact info

Promotion box for Peoplesafe

Protection you can count on

Your people are valuable. Trust us to keep them safe

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(224)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service and great…

Fantastic customer service and great service suggestions tailored for our needs. Simon was especially helpful. Highly recommended.

16 January 2026
Unprompted review
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Reply from Peoplesafe

Hello - thank you for leaving a 5* review for the service you received from our support team

Rated 5 out of 5 stars

Thank you for your support

Sam has been incredibly patient and supportive in helping us get our business set up on the Peoplesafe app. Thank you so much for your perseverance, your support has been greatly appreciated!

29 January 2026
Unprompted review
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Reply from Peoplesafe

Hello Nic - thanks for leaving a fantastic review for the service and support you received from Sam

Rated 5 out of 5 stars

Really helpful and knowledgeable

Really helpful and knowledgeable, talked through what we need and made recommendations for the most suitable product to suit all of our operatives, explaining all the relevant details.

12 January 2026
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Reply from Peoplesafe

Hello Millie - thanks for leaving a fantastic review of our consultative sales approach to ensure you are able to choose the most suitable product to product your people

Rated 5 out of 5 stars

Brilliant

Good communication

8 January 2026
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Reply from Peoplesafe

Hello Patrick - thanks for taking the time to leave a 5* review for the service you received

Rated 5 out of 5 stars

Good service

Easy to contact, replied quickly, ordered new device, was kept informed when it was due, arrived on time. Could not ask for better.

8 January 2026
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Reply from Peoplesafe

Hello Susan - thank you for your kind words about the service and communication you received from our teams

Rated 5 out of 5 stars

Great customer service

Great customer service. Prompt communication via email, peoplesafe dispatched to my home for convenience and instructions were clear.

29 December 2025
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Reply from Peoplesafe

Hello Gayna - thanks for writing a 5* review of the service you received from our Support and Order Fulfilment teams

Rated 5 out of 5 stars

Great information

It is great to know what practice is happening in Trust that we could all learn from.
As a reflective practioner, I find helpful.

1 January 2026
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Reply from Peoplesafe

Hello Jacquiline - we're glad to hear that you're receiving helpful information about using Peoplesafe effectively.

Rated 5 out of 5 stars

Great support when covering for colleague

Kelly and Colin were most helpful and understanding of our circumstances and did so in the absence of James who had provided great assistance and support until he was on leave when Kelly and Colin kindly stepped in. Many thanks to all three of you.

30 December 2025
Unprompted review
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Reply from Peoplesafe

Hello Brian - thanks for remarking on the excellent service you received from multiple colleagues

Rated 5 out of 5 stars

very helpful

4 December 2025
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Reply from Peoplesafe

Hello Debbie - thanks for taking the time to leave us a 5* review for the helpful service you received

Rated 5 out of 5 stars

I was recently allocated a new…

I was recently allocated a new Peoplesafe device, I spoke to Aaron for help and guidance in setup of the device, Aaron was really patient in helpful in talking through the setup of the device. Thank You Paula

2 December 2025
Unprompted review
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Reply from Peoplesafe

Hello Paula - thanks for leaving a 5* review for the service you received from Aaron when setting up your new Peoplesafe device.

Rated 5 out of 5 stars

Very easy on-boarding process with Peoplesafe. Tessa has really helped

We have recently appointed Peoplesafe as our lone working device provider.

The on-boarding process has been really easy to navigate and Tessa our Customer Onboarding Manager has been available whenever we needed.

We are just going live and the portal is really easy to navigate and use and devices are intuitive with great features.

2 December 2025
Unprompted review
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Reply from Peoplesafe

Hello John - thanks for the fantastic feedback about our Nexus portal, devices and service you've received from the team, specifically Tessa

Rated 5 out of 5 stars

Currently rolling out the Peoplesafe…

Currently rolling out the Peoplesafe App across the Trust to all our peripatetic lone workers and can't thank Tessa enough for all her assistance with on-boarding and promoting take up. Still some way to go here but with the continued support of the Peoplesafe team i know we will get there.

10 November 2025
Unprompted review
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Reply from Peoplesafe

Hello Debbie - thank you for highlighting the fantastic work that Tessa is doing during the rollout and onboarding phase of your Peoplesafe journey. It's great to hear the positivity around the service you're receiving.

Rated 5 out of 5 stars

Care and Attention

I wanted to share my appreciation for the outstanding service provided by Tessa Western during the implementation of the lone working devices.

Your commitment to safety and customer satisfaction truly stood out, and this project has significantly enhanced our ability to protect our employees in the field. Thank you for delivering such a high-quality service—I would gladly recommend your solutions to others.

25 November 2025
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Reply from Peoplesafe

Hi Gillian - thanks for taking the time to leave such a fantastic review for Tessa and the service you've received from her during your onboarding journey

Rated 4 out of 5 stars

Onboarding

Tessa Western has been our contact point for the onboarding process for our new contract, which goes live on Monday 1st Dec. Throughout all the meetings Tessa has been extremely helpful, friendly and answered all the questions raised. It has been much appreciated,

25 November 2025
Unprompted review
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Reply from Peoplesafe

Hello Stuart - thanks for leaving a positive review of the service you have received from Tessa in the lead up to our service going live in your organisation

Rated 5 out of 5 stars

We have been with Peoplesafe since…

We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely safe using Peoplesafe, and the system has given us real peace of mind. We wouldn’t go anywhere else — highly recommended!

25 November 2025
Unprompted review
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Reply from Peoplesafe

Hello Daniel - thanks for leaving such a great recommendation for the service and solution we provide. It's fantastic to hear that your staff see such value in Peoplesafe

Rated 5 out of 5 stars

Excellent Onboarding Experience

Our onboarding experience with Peoplesafe was one of the smoothest we’ve had with any company. Everything was clear and well-supported from start to finish. A special thanks to Tessa, who made the whole process straightforward and stress-free, with excellent training materials tailored to our brand. Their communication was excellent, and nothing was too much trouble.
Highly recommended.

24 September 2025
Unprompted review
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Reply from Peoplesafe

Hello Luke - thanks for leaving such a positive review of your onboarding experience with Peoplesafe. It's brilliant to hear it's one of the best you've experienced.

Rated 5 out of 5 stars

Tessa: The Driving Force Behind PeopleSafe Implementation

The successful rollout of PeopleSafe devices across almost 300 retail stores owes a massive debt to Tessa's support. Her exceptional hard work, total dedication, and willingness to consistently go the extra mile were the driving forces behind this implementation journey. Nothing was too much trouble for her to handle.

Her patience in re-explaining processes was invaluable and a godsend to the team. For future projects, especially those requiring complex, large-scale onboarding, I wholeheartedly recommend Tessa.

1 March 2025
Unprompted review
Peoplesafe logo

Reply from Peoplesafe

Hello Robert - thank you for leaving such a wonderful review for Tessa and the work she has put in to your successful onboarding and rollout. It's fantastic when we can recognise staff going above and beyond for our customers.

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