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Peoplesafe Reviews 

224
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff who provide outstanding guidance throughout the entire onboarding journey. People note that the overall service is completely seamless, making it very easy to keep team members safe and secure. Users truly value the prompt response times and friendly assistance whenever a technical question arises about their devices. Some reviewers were not happy with occasional communication delays when attempting to contact support teams for urgent help. A few people specifically mentioned waiting a day or even longer to receive a reply regarding their initial queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly, patient,... See more

Customer service

People report positive experiences with customer service, frequently expressing appreciation for the... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent assistance, prompt... See more

Response time

Customers had positive experiences with response time, frequently expressing appreciation for the prompt... See more

User experience

Clients share positive opinions on user experience, describing the onboarding process and support sessions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more

Company replied

Rated 5 out of 5 stars

Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... See more

Company replied

Rated 5 out of 5 stars

We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... See more

Company replied

Rated 5 out of 5 stars

Currently rolling out the Peoplesafe App across the Trust to all our peripatetic lone workers and can't thank Tessa enough for all her assistance with on-boarding and promoting take up. Still some wa... See more

Company replied


Company details

  1. Business-to-Business service
  2. also in
  3. Emergency care service
  4. Safety equipment supplier
  5. Security service

About Peoplesafe

Written by the company

Protect your people
Wherever. Whenever.

Peoplesafe is the largest provider of personal safety technology, specialising in:

Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.

Peoplesafe protects over 375,000 employees

Our service provides support for staff working without supervision and gives them the ability to call for help.

It’s an effective control measure to mitigate the risks faced by someone working by themselves.

If you’re looking to protect your people, get a quote or request more information .


Contact info

Promotion box for Peoplesafe

Protection you can count on

Your people are valuable. Trust us to keep them safe

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(224)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon is a real gentleman

Simon is a real gentleman, my safety device started beeping, and Simon introduced himself asked if I was okay and if I needed support, when I explained it was an accidental call out for help, he talked me through how I can cancel the call if need be. He was very polite and helpful. Exactly who we need in case of emergency!

17 September 2025
Unprompted review
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Reply from Peoplesafe

Hi Harry - thanks for leaving a review for fantastic service that Simon provided to you. Great to see you had such a positive experience with our Alarm Receiving Centre (ARC)

Rated 5 out of 5 stars

Prompt and effective support

We sent a request through email to PeopleSafe and we did receive an almost immediate reply from them, that provided full and clear support to resolve our issue promptly. Well done Kelly!

12 September 2025
Unprompted review
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Reply from Peoplesafe

Hi Paolo - thanks for taking the time to leave a 5* response for the speed and quality of service you received from Kelly.

Rated 5 out of 5 stars

Andre went above and beyond with my…

Andre went above and beyond with my expectations for training. I feel more confident is driving up usage and scheduling reports and using the portal to get the most benefit I can for our company.

11 September 2025
Unprompted review
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Reply from Peoplesafe

Hi Julie - thanks for leaving such a glowing review of the service provided by Andre. It's great to see our team exceeding expectations.

Rated 5 out of 5 stars

A nice quick and easy response to my…

A nice quick and easy response to my enquiry, issue resolved and followed up in a time frame.

1 September 2025
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Reply from Peoplesafe

Hi Sandra - thanks for taking the time to leave a review of our speedy service to solve your query

Rated 5 out of 5 stars

Great Service

Great service rolling out to our company. They sort everything, training, webinars, documentation, they made it very easy and the app has been very well received by staff.

1 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Anthony - thanks for leaving such a glowing review of our onboarding process. We're proud that you've found the process seamless.

Rated 5 out of 5 stars

Professional but personable

I have been working with Olly for the last couple of months and found him to be professional and responsive to all of my queries. His demeanor and personality means he's also a pleasure to work with. Thanks olly!

1 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Maureen - it's great to hear how satisfied you are working with Olly on your account and the service he's providing.

Rated 5 out of 5 stars

Had quick response and a new device was…

Had quick response and a new device was sent out within 3 days, really happy with the speed of the response and process.

30 July 2025
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Reply from Peoplesafe

Hi Michael - thanks for highlighting the speed of our service to ensure continuity and your safety

Rated 5 out of 5 stars

Excellent customer service at every…

Excellent customer service at every step of the process. Tessa & Kadeer have been really helpful & knowledgeable on any issues/queries we have had. Really happy with how things are going so far. Products are great too.

13 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Claire - we're so pleased to hear about the positive experience you're having with our service and Tessa and Kadeer in particular. Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Exceptional Support and Expertise in Peoplesafe Portal Management

When I first took on the responsibility of managing the Peoplesafe portal for our organisation of over 5,000 staff, I expected a steep learning curve. What began as a daunting task quickly turned into a success story, thanks to consistent practice and the invaluable support I received along the way.

Matthew Francis has been an absolute cornerstone in this journey. His patience, expertise, and willingness to answer every question (no matter how many), have not only helped me master the platform but also given me the confidence to serve as the main point of contact in my organisation. Today, I can effortlessly pull high-level reports and manage the system with assurance, and I owe much of that progress to Matthew’s exceptional guidance.

13 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Ifeanyi - thanks for leaving such a glowing review. It's so pleasing to hear about such a brilliant success story and the confidence you've got to be the Peoplesafe champion in your organisation.

Rated 5 out of 5 stars

Matt was very helpful and talked me…

Matt was very helpful and talked me through the login and data adding process with patience and competency
Very pleased with the whole experience

13 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Ali - thanks for leaving a 5* review for Matt and the service he provided to you to help get you started on our Nexus portal

Rated 5 out of 5 stars

Great training session with Mathew

Great training session with Mathew . I will feel more confident using the Peoplesafe MySOS alarm in the future.

12 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Sarah - great to hear that your training with Matthew has boosted your confidence in using the service and improving your safety.

Rated 5 out of 5 stars

Great service from a team passionate about worker safety

I have been liaising with People Safe since the beginning of the year. The organisation I work for have been exploring lone worker devices and we invited suppliers to demo their product. People Safe were by far the most professional, polished company but it wasn't just a sales pitch - their passion for the safety of workers really came across and they had a developed product roadmap, which just gave us huge confidence in their ability to deliver. Throughout the whole process they understood our strategic goals and discussed how they could help us deliver those.

A particular shout out to Sam Gerrard and Kadeer Joseph who have both been super supportive. There were times where I couldn't give definitive answers because of internal conversations and processes, however I never felt pressure from them to sign up. They were patient, offered me assistance if I needed it and then jumped straight into things once everything had been finalised.

5 August 2025
Unprompted review
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Reply from Peoplesafe

Thank you so much for trusting in us to protect your people and for taking the time to leave a review. We're delighted to hear that you had a great experience with Sam and Kadeer.

Rated 5 out of 5 stars

Training with Matthew

had some training with Matthew today, good knowledge, answered questions, understand the app a bit more now

7 August 2025
Unprompted review
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Reply from Peoplesafe

Hi - thanks for taking the time to leave a review for Matthew and his training session that you attended. Great to know it improved your knowledge on using your Peoplesafe app.

Rated 5 out of 5 stars

Easy to understand

Simplified the usage of the app, felt engaged throughout training, trainer able to answer questions

7 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Samantha - thanks for leaving a 5* review for the training session you attended. Glad that it helped you gain a better understanding of your Peoplesafe app.

Rated 5 out of 5 stars

Matt Francis has been excellent at…

Matt Francis has been excellent at helping us to transition our users to this new way of working, tailoring training to meet our needs and helping to overcome hurdles

6 August 2025
Unprompted review
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Reply from Peoplesafe

Hi - thanks for leaving such a glowing review for Matt and the work he's been doing to help your organisation

Rated 5 out of 5 stars

Matt has been really good

Matt has been really good with ideas supporting the role out and training of staff for the new devices.

6 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Victoria - thanks for taking the time to provide feedback for Matt's service and support

Rated 5 out of 5 stars

Matt was extremely helpful and…

Matt was extremely helpful and knowledge. Took time to assist with what I needed advice with.

5 August 2025
Unprompted review
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Reply from Peoplesafe

Hi Natasha - thanks for leaving a 5* review for Matt and the service he's provided

Rated 5 out of 5 stars

Charge cables

Very quick and easy to sort my issue out, delivery was also quick so I'm very happy with the service.
Thank you

28 July 2025
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Reply from Peoplesafe

Hi Martin - thanks for your positive review. We're glad to see that you're happy with the service and our speed or response.

Rated 5 out of 5 stars

Matt was great in helping me to add my…

Matt was great in helping me to add my team to Peoplesafe.

4 August 2025
Unprompted review
Peoplesafe logo

Reply from Peoplesafe

Hi Jacomi - fantastic to read how helpful Matt was with your Nexus request. Thanks for taking the time to leave us feedback.

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