Pep Boys Reviews 273

My first time at pepboys Auto parts and services located at 4105 Buford hwy NE, Atlanta. Great Great service by MR ROMEO. I highly recommend there services to everyone and i will surely be using them again in the future. 😁

No respect for customer's time! I had a 1:30 appt. and it is 2:20 and nobody has touched it! It is the same freaking story everytime - I would never take my personal vehicle here, but this is a work car and Pep Boys ( or should I say PepGirls) have an agreement with the company I work for to service the vehicle - it is not all Pep Boys, just the Pep Girls in Monrovia, CA. That has consistent horrible customer service and LAZY ASS employees! I suspect it is managed very poorly to always deliver such consistently BAD service.
Best advice, AVOID this Pep Girls location in Monrovia, Ca.!!!

PepBoys is a joke! They damaged my vehicle and I have parts missing from one simple oil change! I have contacted the store (East Norriton) as well as the corporate location and no one seems to care! I was told the video would be reviewed and magically the system was down when they needed to review it! I will make sure to post on any outlet possible to make sure that everyone hears me!

Recently had a Transmission Fluid change at Pep boys Trooper, PA Location. Long Story short, they put in the wrong trans fluid and it blew my transmission.

When making the appt the PB rep looked up my PB account and asked for details of my car. He recommended having a Transmission Fluid Flush, rather than just a fluid change. Service was completed and shortly thereafter while on a trip my transmission blew. Spoke to the mechanic who now has the car and was advised that PB should not have recommended or performed a Transmission Flush on a high mileage car, as it will cause issues. They should have only performed a Fluid change, and not a flush. Also Pep Boys put in the wrong transmission fluid. That is the big issue. My car has a CVT Transmission and Pep Boys put in regular Automatic Transmission Fluid. Those fluids are not compatible and Pep Boys putting in the wrong transmission fluid destroyed my transmission.

After car broke down, I went to the manager at the PB shop that performed the service to discuss the issue and he was unable to help or make any type of report. I showed him the Pep Boys receipt of the service they performed, which clearly indicated the wrong fluid was used. He Just directed me to the 800 number to put in a complaint/claim.
I then put in the claim with the 800# person and they advised the turnaround time for a PB rep to contact me was 48 hours. After three days, I started calling for updates. Four days in a row I called for updates and got the same answer ‘this was escalated but Manager not available to discuss, they will call you soon.’ Next I found pepsocial email, which they advise people to reach out to when there is a social media bad review. Sent a few emails to them as well asking for assistance, but received the same auto responses. At this point, it is 10 days since i put in the complaint and no responses.
Finally received a call from the Trooper PA store and spoke to the rep twice. I asked to speak with someone who is a decision maker, so we can have this issue resolved. Spoke with the Area Director, explained the issue and they asked me to provide documents of the diagnosis and estimated cost to repair from the mechanic. I provided the documents and later that day Pep Boys sent reps to the mechanic shop my car is located to inspect the car. 4 days later i received an email from the PB Trooper PA rep that they would now hire a third party. A week later a PB Claims processor called and said a third party inspector would contact the mechanic to set up a time for inspection. there is no time table on when that inspection will take place, or what that inspector is actually doing.

At the time of this review, it has been almost one month since reporting this issue to Pep Boys and no resolution. I provided the Pep Boys Service receipt that showed wrong transmission fluid was used by Pep Boys, I provided a written diagnosis/estimated repair cost by the mechanic, and Pep Boys representatives examined the vehicle as well. Now there is some third party exam needed.

This treatment by Pep Boys to a long time customer is completely unacceptable.

Had an issue with the service and complained about it. A few days later I received a call from the store manager who apologized and corrected the issue to my satisfaction.

Be aware and watch pep boys every move when handling your vehicle.
I needed 4 new tires and went to pep boys.
Hugh mistake by going to pep boys.
see what happened to me a 1st time customer. I didn't know pep boys as a customer.
Never buy anything at pep boys and let them put it on your vehicle because they will damage something else on your vehicle and want you to pay for what they damaged, and they will refuse to acknowledge it. they just try to charge you for their benefit.

Date of Loss: 8/4/2022 as of this date my vehicle remains damaged and pep boys are ignoring emails and phone calls.

AT PEP BOYS STORE # 1773
Brittney Sutton Claim Professional (770) -659-5223, Phone Brittney_ Sutton @ pepboys.com Pep Boys Risk Management Claimant: Benjamin Semien paid for 4 brand new tires.

1. The technician chose to drive my vehicle into the shop and chose to put the electric window down. When the technician returned the vehicle, the window was off the track, and it continues to get off track.
2. The technician stripped a stud and lug on the right rear wheel with the impact gun.
3. The Technician did not return the air filter clamp.
4. The technician made me wash the blue off the new tires and used mean profane language to me among other things in the shop.
5. The manager refused to cooperate.
6. The risk manager made a cash offer but refuses to pay the amount offered and now will not return emails or phone calls.

Advised by others to never allow pep boys to work on your vehicle because they will create other problems on your vehicle.

Hard to believe they’re still in business. Went to the Annandale location for a dash light that came on. It actually indicated what was wrong and where. The mechanic asked me which sensor is the problem, I told him, but they still charged me a $20 diagnostics fee. I was also charged a $20 fee for a 90 warranty on the balancing of the wheel they took off. I asked them to cancel the warranty but was told you’ll come later with an unbalanced tire and we need to fix it so we can’t cancel it. Left the car there for 5 hours. When I went to pick up the car, I told the manager you’re over charging me for the part, Advance auto part has the same part for $55 and you’re charging me $150, thats a huge difference. He told me I should have done my research before dropping the car off not when picking it up. Not only they over charged me, but also when I turned the car on the light was still on. I was told by the mechanic and a front desk employee that it’ll turn off after driving. Went back the next day, I was told by the manager that the wrong part was ordered. Went back in two days. The manager wasn’t there. I was told they cant do anything as they are busy. After a lot of negotiations they said I should wait 2 hours so other customers get their turn. I got over charged, they took my money, didn’t fix the car and when I gave them the opportunity twice to fix their mistake they gave me an attitude and brushed me off. For your own good stay away from this place. They are untrained employees. Both at the front desk and in the shop. Specially now that they don’t work with pep boys store, they order the parts from other parties and it costs a lot more An uptade; I’ve made every attempt to have my car fixed. I have stopped by multiple times and every time they till me they ordered the part but next time I visit ghey dont have the part. I’m sick and tired of these guys lying to me. I’ve wasted so much time waiting for someone to give me an answer. The shop managers only concern was for me to remove my review but has done nothing to fix the problem. After leaving a review I received so many emails from Pep Boys main office . All they do is apologize but they do nothing to gain the customers trust and satisfaction. You stole $235 from me , you guys are crooks

Pepboys tried to run the bill up once again!! My car was in for an inspection. They wanted to charge me 347.00 for the inspection, rotors and brake pads. The staff was rude and unhelpful, when I told them no to the service work. They left my car on the lift for 25 mins. Then they parked my car in a handycapped spot. Didn't tell me where they parked it and they didn't use floor, or seat covers. I now have to get my car inspected someplace else. It cost me 78.00 dollars. I will never use Pepboys again. I have had trouble with this company for years.

Got a battery from service department in may 2022 went there to change it Give me a hard time would not change it You gave me a bad batteryTook my car to mechanic he change my battery thank you pep boys out 175.00for pep boys battery and 300.00 for my mechanic I would not even go there for oil change

I ordered a tire thru AMAZON to be delivered tp the Pep Boys store in Sterling Heights, MI. I checked Amazon tracking and it showed it WAS delivered. Pep Boys COULDN'T find the tire for 2 DAYS! They call me to come in asap to install it. It took them almost 3 HOURS to install 1 TIRE. Then the guy who installed my tire COMPLAINS to me how he hates installing Low-Profile Tires. While waiting I tt 3 other customers who ALL complained how they had BAD service and were there for the 2nd or 3rd time TRYING to have the correct REAIRS made. My advice is to NEVER EVER go to this store for ANYTHING!

Had a new tire put on the car and less than 100 miles of driving, all 5 lugs sheered off causing the tire to destroy my front fender. After an almost $300 tow truck to get it back to Pep Boys and after two weeks,they said they had not had the chance to look at it. The 3rd week I asked if I should contact Corporate or speak to the manager regarding any sort of responsibility the shop had in over torqued lug nuts. I was told the manager would be the one to speak with after he returned from vacation. I spoke with him today over a month later and was told not only did they have no responsibility for this but that they also couldn't work on my car. I now have to pay for another tow,another mechanic, and a body shop. Do yourself a favor and avoid these guys at all cost!!!

I made an appointment for a simple car inspection and when I arrived I was asked to come back 3 hours later to better convenience them. That was a huge mistake to agree to come back later. Once I returned close to the requested time, I waited for over an hour to have a simple car inspection. Thankfully I do not use pep boys as my usual shop, and I would recommend you to not as well. Like most mechanics they are busy constantly but do not have the great customer service other shops have in the Charleston area.

If I could give a ZERO - I would. I purchased and paid for a set of new tires from the locations Service Manager in person on Sat morning - 11/5/22. He confirmed the tires were in stock and would be delivered to the Annandale store on Monday - 11/7/22 and that he would call to schedule installation. Monday came and went - NO PHONE call - Nothing. I called and no one knew the status of the order - were they delivered or not? No one on-site knew anything - so i left a message for the Service Manger to give me a call on Tuesday - NOTHING. So I called Tuesday (11/8/22) and finally spoke to the Service Manager - he stated that they were not delivered and guaranteed they would be delivered on Wednesday morning (even if he had to pick them up himself) then scheduled my install at 10am/Wednesday (11/8/22). I arrived at the Annandale store location at 9:45am - only to find out the TIRES were NOT delivered as promised and the Service Manager was OFF. So much for his word/guarantee as a man or representative of Pep Boys. Asst Mgr said they were on a truck - delivery ETA and stated Service Mgr was OFF and not on location. Frustrating, disappointing - tires finally arrived a 11:30am and finally got them installed. I was offered by the Service Mgr a free oil change for my trouble - NOT ACCEPTABLE. If you think I will EVER come back to the Annandale, VA store location - you a crazy. That Wednesday (11/8/22) I reached out to Pep Boys corporate and filed a complaint - Today is 11/15/22 and like their Service Manager - NOTHING! - no one has reached out to address this compliant. Seems to be a Pep Boy policy not to contact the customer to address in detail. Seems poor customer service, lack of communication, terrible customer service is policy from the top down at Pep Boys.

I have been a customer for over 35 years at the Hanford, CA store and prior to that, the Shaw Avenue location in Fresno, CA for both company and personal vehicles.

The majority of our business has been with the Hanford location.

This location has a solid staff due to high retention of key personal.

Primarily, due to their professionalism, my loyalty is solid because of their commitment to stellar customer service. This relationship has remained solid.

11/14/22, 2009 Lincoln Town car in for routine service and during the checklist review, it was time to service the fuel filter and they did it along with the 3,000-mile service requirements I have maintained for decades. 2018 Lincoln MKX Reserve is also served by this location, with the same results as noted above.

From this location starting with Service Manager Griselda and Assistant Manager Darryl who I have known for over 30-years only provide solid professional service.

I also would like to add Service Associates Virginia and Toni as standouts making this location a first choice auto serving location.

Their Maintenace Staff beginning with Raphael, Greg and Victor who are the main technicians who service our two vehicles.

Scratched, Nicked, Gouged and Dinged the aluminum wheels on my Silverado while installing 4 new tires. Disgusting how they can be so disrespectful of customers vehicles. Very disappointed with the service and I can never go back there again.

called pep boys to take my car in for a coolant leak and i talked to a guy name ty really cool manger and a great person. they took my car in the same day and fixed it and there really fast and reliable i will definitely be coming back if i have anymore problems

I have been coming to Pep Boys in Collegeville for a few years now, and in the past year I've been having significant issues with the location. My catalytic converter on my 2016 Chevy Trax was replaced and not long after my check engine light came back on. The system check said there was an issue with the catalytic converter again. It was checked and there was not, They cleared the light, and told me if it kept coming back on, they would replace the converter under warranty. The light came back on. I brought the car back. They told me they had to run the code again. The same thing happened. They told me they'd check with the dealership and get back to me about replacing the converter. They did not. I called, I came in, I've had oil changes and tires replaced and each time, I ask about the code and the converter and each time I'm told that one of the guys is "working on it". Now I'm at a point where the warranty is up and they still haven't fixed the issue, despite my having several appointments dedicated to just that.

they had my vehicle 5 weeks for a bad job their advisor SALA AND their supervisor .. aggressive staff racist staff tried to charge for a job they did not do alerted all GARLAND DO NOT VISIT THIS PLACE THEY ARE RATS

on September 7th
2022 I took my car my 2001 Nissan Frontier
in to Pep Boys do to a fact that I'm the break was getting hard to push down
they give the Diagnostics and they told me that the issue was the master cylinder
do you need a new battery so they charged me for both
on
September 9th I went and I picked up the truck they said that I had fixed everything on it
1,160.00
on the same date that evening the truck All In Motion I was driving down the street stalled on me and
turned off.
I had it towed to my house for which I paid $80 and then
Pep Boys let them know of the situation
so then I took it back on same date 09/09/20 they performed diagnostics and stated it was the alternator that was killing the battery,attempted to sell me an alternator for $560.00,I told them I would purchase one myself ,they had me make an appointment for Tuesday at 8am,,, I purchased alternator $211.76 O'Reilly's,on 09/13/22 I dropped off my truck . THEY COMPLETED THE WORK.
PICKED UP TRUCK ON 09/14/22 ,THEN THAT SAME NIGHT MIDNIGHT THE TRUCK WHILE DRIVING COMPLETELY TURNED OFF STALLED,I PHONED CSR THEY HAD IT TOWED TO FACILITY 27AVE VAN BUREN. I SPOKE TO THEM THE FOLLOWING DAY They
told me it was a faulty battery that that happens sometimes and for me to come and pick up the truck
picked up a
09-15-22 , paid. $224.47
that same evening
the truck stalled on me while I was driving
the battery was drained.
this is after having replace alternator paid for the
master cylinder this is the second brand new battery that they put in according to them
I had to call and get it towed back to the shop at Pep Boys.
I called CSR and the claim # 834789.
MANAGER STATED THEY WERE GONNA HAVE IT TOWED TO SHOP IN GOODYEAR TO FOR ELECTRICAL SPECIALIST TO SEE IT THEY NEVER TOLD ME THAT THE SPECIALIST WASNT GONNA SEE IT TILL TUESDAY 09/20/22.
today is September 9th of 2022
phone call from them
a car rental since I have been without a car since the 7th of September
return my call.

I am writing about store 444 elliott ave Seaatle WA.
You guys must be kidding. I made an appointment for 1 PM. Somebody who works in this store called me 8.20 am in morning and I was sleeping and I did not know this number is Pepboys. I called back when I learn this number is pepboys just in a minute nobody answer my call. And then I randomly check my appointment on website and Surprise!!!! Somebody cancelled my appointment. I called store immediately and they told me that we cancelled it because you did not answer my call.
Are you kidding me? You can not call people -who have appointment at noon- in morning!!! Also I do not have to verify my appointment! There is no sign about verify on PepBoys website.
I told the guy who cancelled my appointment I will be there on time. He must be very funny guy(!) :) told me we have no available time.
You smart guy :) thats why I already made appointment and you cancelled it without asking me :)