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Pepe Jeans London Reviews 

75,919
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Items bought lovely quality, no customs duties even though came from abroad, took a bit longer than normal deliveries but understand went through customs etc. Free delivery, good sale prices. Label to... See more

Company replied

Rated 4 out of 5 stars

Pepe Jeans offers modern, comfortable styles with decent fabric quality. The fits feel true to size, and the designs suit everyday wear. Pricing is slightly higher but matches the durability. Overall,... See more

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Rated 5 out of 5 stars

Quick delivery and updated regularly before too. Lovely fit, soooo comfortable. Had Pepe jeans years ago and have just been reminded how good they are. Thank you!

Company replied

Rated 4 out of 5 stars

I just don’t understand why was I asked for review few days before planned delivery. I didn’t receive the product on the day it was supposed to arrive. I planned my activities around the... See more

Company replied

Company details

  1. #359 of 600 best companies in Clothing Shop
  2. #14 of 21 best companies in Jeans shop
  3. #169 of 237 best companies in Men's clothes shop
  4. #33 of 69 best companies in Streetwear store
  5. #146 of 256 best companies in Ladies' clothes shop
  6. #7 of 8 best companies in Youth Clothing Shop

About Pepe Jeans London

Written by the company

Founded in London in 1973, Pepe Jeans London is an international fashion brand recognized for its strong denim heritage, contemporary urban style and close connection to London creativity and culture. Specializing in denim and casualwear, the brand designs collections for men, women and kids, including jeans, T-shirts, sweatshirts, shirts, dresses, jackets, trousers, footwear and accessories.

Denim remains at the core of PEPE JEANS, with the brand continuously developing new fits, washes and finishes adapted to different styles and trends. Its collections include slim, skinny, tapered, straight, relaxed, loose and barrel fit jeans, combining comfort, innovation and modern design. Beyond denim, the brand also develops casual and smart casual collections designed for everyday wear, blending versatility, functionality and contemporary aesthetics.

PEPE JEANS stands out for its creative approach, international identity and ability to reinterpret urban fashion from a modern perspective. The brand focuses on quality materials, innovative design and constant evolution while maintaining an authentic style connected to the dynamic spirit of London. With a strong international presence and a premium casual positioning, PEPE JEANS has become a global reference in denim fashion and contemporary casual style.

WHAT MAKES US HUMAN

Written by the company

You inspire us to tailor a better tomorrow
WMUH is a people’s philosophy that fosters human and long lasting relationships, nurturing healthy and respectful interactions within our community.

The original denim rebels. Since 1973

From a Portobello side street to every corner of the world — denim was never the same again.

From a Portobello side street to every corner of the world — denim was never the same again.
Five decades later, and we're still at it — pushing denim further than it's ever been. Worn across the world, born in London. We're the brand for those who wear their individuality like a second skin. Bold swimwear and lightweight summer pieces from our Spring Summer 26 collection, dresses and shirts in linen blend to keep you looking and feeling effortlessly cool, sneakers built for any adventure — wherever you're headed, style and comfort have got you covered — and the perfect bag as that final touch that always hits the spot. All built on one promise: confidence, originality, and a style that's entirely your own. Go for denim on denim, and go.

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4.3

Excellent

TrustScore 4.5 out of 5

76k reviews

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4.3

All reviews

(75,919)

4,622 reviews in the last 12 months

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Rated 2 out of 5 stars

Expensive returns

Fast delivery which is nice but when i went to make a return as the jeans were way to small for the size, i see that the return is priced at 22 punds while the shipping to me cost about 6....
Makes it not worth to return and in the future i won't dare to "gamble" on the fitting being correct.

26 February 2026
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London



Hello Klotter,

We sincerely apologize for any inconvenience you may have experienced. Our goal is to provide you with the best possible shopping experience, and we regret that we were unable to meet your expectations in this case.

Please email our customer service team so we can assist you as quickly as possible. The email address is: store@pepejeans.com.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.

Sincerely,

Pepe Jeans London Ambassadors Team 💙

Rated 3 out of 5 stars

Nice quality but work on the designs.

Nice quality but work on the designs.
Looks kinda weird somehow tho.

18 December 2025
Unprompted review
Pepe Jeans London logo

Reply from Pepe Jeans London


Hello Eze,

Thank you for your feedback on our service.

Please accept our sincere apologies for the situation. Our goal is to provide the best shopping experience possible.

We will contact you as soon as possible to resolve the issue.

Thank you for your understanding.

Kind Regards,
The Pepe Jeans London Team💙

Rated 5 out of 5 stars

Great brand love it

10 February 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Dave,


Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Hackett London community.


We wish you a wonderful day.


Sincerely,


Hackett London Ambassadors Team 🎩

Rated 5 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Joana,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Best jeans money can buy!

Best jeans money can buy!
Any chance of a freebie😁😎

8 February 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Colin,

How great to hear this!

Thank you for sharing your experience with us; we look forward to welcoming you to our online store soon.

Have a nice weekend,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Great quality jeans that do what they…

Great quality jeans that do what they say on the tin! Fit well and look cool

2 February 2026
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Reply from Pepe Jeans London



Hi Louisa,

We are so happy to hear that you have liked your products.

We hope you enjoy them.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Good T-shirts im good price

Good T-shirts im good price. Fast dropship.

17 December 2025
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Mariusz,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars
Pepe Jeans London logo

Reply from Pepe Jeans London

Good morning, Ian,

We would like to thank you for taking the time to review our service.

Our goal is to offer you the best possible shopping experience, and we are sorry to hear that this was not the case on this occasion.

Please accept our sincere apologies for the situation.

We will contact you separately to discuss the issue in more detail and hear what may have happened to cause you to feel this way. We are confident that we will be able to resolve the issue.

Thank you for your understanding.

The Pepe Jeans London Team

Rated 4 out of 5 stars

Would buy again

The package was not damaged and in good condition. The perfume is amazing and would recomend.

31 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Daniel,

We are so happy to hear that you have liked your products.

We hope you enjoy them.

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Top ecommerce experience

Service at the top level. No problem with return, all steps properly communicated. This is the way it should work...

29 November 2025
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Reply from Pepe Jeans London



Hi Maciej,

Thank you for this review. We are thrilled to hear about this experience!

We hope to see you at our online store again really soon!

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Pepe Jeans London Ambassadors Team💙

Rated 5 out of 5 stars

Great style

Great style. Good size fit. True to measure. Thanknyou Pepe!! 🤩🌟💕

30 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Hi Kate,

Thank you for this review. We are thrilled to hear about this experience - Glad the size was perfect!

We hope to see you at our online store again really soon!

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Pepe Jeans London Ambassadors Team💙

Rated 4 out of 5 stars

I bought Pepe Jeans as a replacement…

I bought Pepe Jeans as a replacement for my Levi’s… They are okay but not as good…

27 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi William,

Thank you for your review - we appreciate the feedback.

We do hope you enjoy the jeans regardless!

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Regards,

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

I returned 3 of the 5 items I bought…

I returned 3 of the 5 items I bought few days ago and just got now the full invoice again. It is confusing, I hope to receive the updated invoice in the next days.

28 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Hi Ana,

Thank you for your review. We sincerely apologize for the confusion and inconvenience you experienced. There was an error in our system that resulted in all invoices being resent. We are working to correct this.

Best regards,
Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Excellent Range

Good service and excellent range of sizes and styles of jeans

28 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Adam

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Pepe Jeans London community.

We wish you a wonderful day.

Sincerely,

Pepe Jeans London Ambassadors Team

Rated 4 out of 5 stars

Great service during office hours but…

Great service during office hours but impossible to contact out of normal office hours. Otherwise efficient and helpful. I struggle to find comfortable day wear trainers but Pepe usually work for me. The sales are a great way to stock up on my faithfulls.

25 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Teresa,

Thank you for this review.

We appreciate the feedback and will be passing these comments onto the relevant team for review.

We hope to see you at our online store again really soon!

If you want us to connect more and find out all our secrets, come and join @PepeJeans!

Pepe Jeans London Ambassadors Team💙

Rated 1 out of 5 stars

Incompetent courier, non existent customer service

After my parcel was lost during the Christmas period and I was refunded, I decided to give it another go and ordered again from Pepe. Shockingly, the order was lost again and another refund had to be issued. Never had an issue with Pepe n the past, but the courier they are now using is appalling. To make matters worse, I told their customer service about my order experience and they don’t really seem to care, refund and move on. One loyal customer lost!

26 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Garry,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We will be contacting you separately.

Thanks for your understanding.

Sincerely,
Pepe Jeans London Ambassador Team 💙

Rated 1 out of 5 stars

I didn't receive anything

I didn't receive anything,I've been waiting for the package for 2 weeks

25 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Dear Victor,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Pepe Jeans London Ambassadors Team 💙

Rated 5 out of 5 stars

Good quality

Good quality, good color. Completely news, but I bought a size up and it's a little small. I guess they run small.

21 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London


Dear Gema,

Thank you so much for your kind words regarding the quality and color of your items!

We are thrilled to hear that you are happy with the product itself.

We also appreciate your honest feedback regarding the sizing. We aim for the perfect fit, and comments like yours are incredibly helpful for other shoppers. For your next purchase, we recommend checking our Size Guide on the product page, as some of our collections feature a more tailored or "slim" fit that may feel smaller than standard.

If the fit is too uncomfortable, please remember that we offer a straightforward return and it's free.

We look forward to seeing you again soon!

Best regards,
Pepe Jeans London Ambassador Team 👖

Rated 5 out of 5 stars

Perfect lowrise jeans

I recently purchased the women’s Venus low-rise slim-fit jeans, and I couldn’t be happier. I own many pairs of jeans from Pepe, all in the Venus low-rise style, and they never disappoint. Pepe is the only brand I’ve found that truly delivers on what “low-rise” means. I just hope they don’t change this style like they have in the past.

20 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London

Dear Valentina,

You made our day with your lovely review.

We are sure that the jeans look fantastic on you, everything matches a beautiful smile!

We are so proud to have members like you in our Pepe Jeans community.

If you want to stay connected and find out all of our secrets, come join @PepeJeans!

Have a great day!

Pepe Jeans London Ambassador Team💙

Rated 5 out of 5 stars

Perfect quality

17 January 2026
Pepe Jeans London logo

Reply from Pepe Jeans London



Hi Eleonora,

We're so happy to hear this experience; you have brightened our day!

We look forward to providing the same level each time you shop with us.

Have a good day,

Pepe Jeans London Ambassadors Team💙

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