We brought the peppermint mints "Big Pouch" they are lovely! They peak at a very minty but then start mellowing absolutely wonderful taste! We are coming back as we have found your Spearmint Gum &... See more
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Fantastic mints so, so yummy. I am a mint fiend and was moving away from gum for environmental and health reasons. I love how pepper smiths use British mint and xylitol from Finland. I started with in... See more
Company replied
Until very recently I didn't even know that most gum WASN'T all natural ingredients. When I found this out, I decided to switch to a better product. I tried a few and decided that Peppersmith gum tast... See more
Company replied
Peppersmith products are actually very good. However, like many companies nowadays they use subscription traps to keep your money rolling in, as well forcing you to email customer support in order to... See more
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Company details
Written by the company
Founded in 2010, with the aim of creating healthier, more natural, sustainable mints and gum, we have now sold close to 20 million packs worldwide! // BETTER MADE, BETTER FOR YOU: Our mints and gum are sweetened with 100% plant based xylitol to help keep teeth healthy. They are full of actively good, naturally derived ingredients. No chemical nasties or animal derived junk. // 100% PLANT BASED XYLITOL: Yes, that's right, we only use xylitol to make our mints and gum taste nice and sweet. We know that it sounds a bit funny, but it's actually a clever little ingredient that helps keep your teeth healthy by clearing away bacteria and plaque in the mouth. Even better news, it comes from trees and plants. Hooray. // REAL PLANTS NOT CHEMICAL PLANTS: When it comes to the other ingredients in our mints and gum, we like to steer clear of stuff like artificial colours, flavours or preservatives. That's why we use proper British mint and real Sicilian lemons to make them taste so great. Plus we use tomatoes to give our strawberry pastilles their nice pink colour. // SUGAR FREE AND LOW CALORIE: Luckily, the xylitol that we use to replace sugar in our products has 40% fewer calories than sugar itself. This means that in a whole pack of Peppersmith mints there's only 36 calories. Plus, xylitol has a low GI of 7 so is suitable for diabetics too. // NO ASPARTAME. NOT NOW. NOT EVER.: Aspartame. That nasty artificial sweetener that's in lots of diet fizzy drinks. We don't need it to make our mints and gum taste good and neither do you. // BACKED UP BY SCIENCE: Don’t just take our word for it, we’re endorsed by lots of dentists across the UK and the Oral Health Foundation. We are also approved by the European Food Safety Authority who have done lots of studies on xylitol and teeth. // OUR MISSION: We pride ourselves in trying to be a sustainable as possible. This is not always easy but where we can choose a more sustainable option we will. We are not perfect but we are trying hard to protect this planet we call home. If you have any requests or suggestions regarding our packaging please do let us know.
Contact info
Peppersmith HQ, 9 Discovery Way, TN21 0GE, Horam, East Sussex, United Kingdom
- 020 8788 2080
- hello@peppersmith.co.uk
- peppersmith.co.uk
3.9
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
First class product and beneficial for…
First class product and beneficial for our teeth.
Service straight forward with prompt delivery.
19 November 2022
Reply from Peppersmith
Hi Andrew,
Thank you so much for a great review!
Team Peppersmith
Good communication
10 November 2022
Reply from Peppersmith
Thanks for the awesome review!
Team Peppersmith
A continual life saver for someone that…
A continual life saver for someone that cannot bear aspartame!!
18 November 2022
Reply from Peppersmith
Hi Raymond,
Thanks for the great review, Im glad we can help!
Tea Peppersmith
Great Service and Products
Great website, easy to order, fair prices and fast delivery. Much better than my usual supplier! We all love the mints in my family.
16 November 2022
Reply from Peppersmith
Hi Janine,
Thank you for such a great review!
Team Peppersmith ❤
Reply from Peppersmith
Thanks for the awesome review!
Team Peppersmith
Can't fault the product
Can't fault the product, great mints that are actually good for your teeth. I'm a fan, love that flavour.
Arrived a bit later than I expected though, as I paid for delivery, ordered Friday and arrived Thursday, so not exactly 1-2 days, but weekends can cause delays, so I can live with that.
10 November 2022
Reply from Peppersmith
Hi James,
Thank you for the great review! We’re so happy you love our mints as much as we do!
Team Peppersmith
Reply from Peppersmith
Thanks for the awesome review!
Team Peppersmith
Very prompt good product
12 October 2022
Reply from Peppersmith
Signed, sealed, delivered - our mints and gum are yours 💚
Excellent service and product
Excellent service and product! Ordering was easy, the price was great, and the delivery was fast and free. Will keep buying.
24 October 2022
Unprompted review
Reply from Peppersmith
You're making us blush. Thanks for your awesome review, it means the world to us.
Their mints are wonderful
Their mints are wonderful - good for your teeth and great natural peppermint taste.
7 November 2022
Reply from Peppersmith
Thanks for your review! We think you're wonderful too :)
A good alternative to Wrigley's! 👍
I have chosen to switch away from Wrigley's chewing gum because of the rubbish ingredients and lack of leadership from Mars regarding the ethical development of their chewing gum products.
I came across Peppersmith and I liked the flavours of their products, the better quality ingredients, the recyclable packaging but the price was a little much with various retailers.
I then found that Peppersmith sold their own products on their own website, fab!
The price was good, I opted to subscribe which was even cheaper and with free delivery too I could not refuse. I would normally advocate for supporting our shops and independent retailers but due to the price difference it just makes sense to buy direct in this instance.
My order was delivered within a few days and I am a happy customer. I can honestly recommend Peppersmith.
27 October 2022
Reply from Peppersmith
Hi Scott
Thank you so much for your positive review!
We are happy to hear that you like our products 😊
Team Peppersmith
Nice gum handy size boxes
4 November 2022
Reply from Peppersmith
Hi Janey
Thanks for the awesome review
Team Peppersmith
You’ve asked me to renew your product…
You’ve asked me to renew your product and delivery that I haven’t even received yet. I placed the order on the 17th October.
25 October 2022
Reply from Peppersmith
Hello Yvonne, I'm sorry to hear this. Due to some fulfilment issues, a couple of orders have taken longer to dispatch than we hoped. We've put steps in place to make sure this doesn't happen again and hope to see you back very soon :)
This is a great product and was very…
This is a great product and was very happy to buy direct for the first time. Even happier to get an introductory offer.
18 October 2022
Reply from Peppersmith
Glad you like them! Thanks for the support and time you've taken to leave a review for us, we appreciate it!
Reply from Peppersmith
Wow thank you! Such a great review :)
Reply from Peppersmith
Exactly that! Thanks for a great review!
no customer service
*update 21.10.22 I've received a full refund now. Thank you Wayne for your help with sorting this. Hope that was just a one off problem. The mints are really very good.
--------------------------------------------
Writing this review as I'm pretty frustrated with the lack of any customer service at Peppersmith. First of all, this review is not about their mints, they are very good, which is why I recently (1st October) ordered them again. The shipment must have gotten lost somehow, I can see on the tracking info that it says "preparing your item for The Delivery Group to handle" since October 3. Emailed Peppersmith regarding this on October 10 - no response. Emailed them again regarding this on October 13, this time requesting a refund - no response. Posting this here in order to hopefully finally get their attention. Did not want to leave a bad review as their products are great and mistakes outside of anyones control can happen, but at this point this is really poor service.
1 October 2022
Unprompted review
Reply from Peppersmith
Hi Armin, this is Wayne - Peppersmith's Direct Sales Manager. I can only apologise for the service that you have received on this occasion, our aim is to provide THE VERY BEST service to all our customers and it's clear that on this occasion we fell short. I can see from the tracking that the order was dispatched on the 3rd October and we should have done better and responded to your emails. I have processed an order refund and hope to see you once again where you'll receive the service you know and love.
Guilt free mints & gum
Guilt free mints & gum. Cheaper & quick to buy direct. Car accessory.
1 October 2022
Reply from Peppersmith
Super! Glad you like them!
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