Perfect Aquatics Reviews 97

Great service, goods well packaged. Arrived promptly thanks.

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for us, as replacement was sent out. Great customer service throughout. Communication was polite and apologetic for the delay.

I have a regular delivery from this company andmy product is always delivered in perfect condition, well packaged and in good time would recommend them ,excellent service.

Great choice of products and Viv was very helpful when I emailed a question. The items were dispatched immediately with fast delivery time. Many Thanks

Well, unfortunately I have to agree with all the 1* feedback. This place, even when it was The Japanese Koi, were rude and unhelpful. I have been in the fish area wanting some help, 15 mins later NO “sorry to keep you waiting” which you would really expect from the “Manager”. I was desperate to get some RO water, otherwise I would have walked out. I did go over to the pond section, to be told that the guy who manages the fish section had “gone for a coffee” and would not be long, it’s a joke.

Very quick delivery and nicely packaged will definitely be using perfect aquatics again soon.

Absolutely great company for all there items there competitions are brilliant I received my winnings within no time at all they are very responsive and polite as a company it has been a pleasure to deal with this company and you’ve got to be in it to win it! PERFECT AQUATICS 5*****

very helpful staff ,experienced and nowlegable,had the items i needed in there well stocked shop,everything on display and well laid out ,quality of the fish i was looking at were first class, well worth a visit

Was happy with my purchase, was even followed up with support by a member of staff. Above and beyond service. Highly recommended

Just had my AI blades and ICP tests delivered from Perfect Aquatics and what a good experience it was. I won a few vouchers from them when I entered their competition. The site was easy to navigate. After making the purchase I got a tacking number with DHL express and it came the next day. Really good experience overall

I truly don't understand why anyone would ever use this place.
Interested staff. They don't seem to care about the fish or the pets they are supplying.
I think you must be desperate for a fish to go there. I ended up feeling sorry for the fish having to live in that place

Perfect order again soon

Great customer service👍
Contacted the team regarding an issue with my order which was sorted in quick time😁

Ordered 2 aquarium backgrounds just before Christmas, was informed that there would be delays which is to be expected around the time anyway. Was updated all throughout process and received the item earlier than expected. Excellent customer service. Thanks!

Wanted to return some unopened items , requested return and waited and waited.
Says i can’t return until I receive an email satire accepted the return request! So I called twice and was told I would get the email - but nothing!

Researched, ordered, delivered - Perfect 💯

Bought 7 Cardinals a week ago and now my well established tank is riddled with ICH. All 7 are dead and I've lost 8 of my other fish. Started treatment to hopefully save the last few fish left. Went into the shop to buy meds and pointed out the issue to the old guy behind the counter. His response, "do you want a receipt". I was fuming and stormed out.

Had to change order, organised everything fine, arranged delivery of all items at the same time which all arrived on the right date.

Very happy with website and then the person on phone who changed all the details.

I definitely would use again and recomend.

Would highly recommend. Great after sales service as wasn't sure if had got the correct item so sent an email and recieved a call explaining what i needed.