The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more
I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more
Company details
Written by the company
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Contact info
Fetter Lane, EC4A 1EN, London, United Kingdom
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3.6
Average
10K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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The delivery and beer were just perfect…
The delivery and beer were just perfect my
11 March 2026
Unprompted review
Good selection of beers
Good selection of beers. Really pleased they have Northern Monk beers now. Took advantage of one of the packs to get 3 kegs I like on offer. Fast delivery and great tasting cold beer.
9 April 2026
Unprompted review
Wrong keg was sent in order but come to…
Wrong keg was sent in order but come to a good agreement very good service after raising a ticket
14 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for your feedback! We sincerely apologize for the mix-up with your order, but we're glad to hear that our team was able to resolve the issue to your satisfaction. Your understanding and patience mean a lot to us, and we’re committed to ensuring a smooth experience moving forward.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing us!
Yodel guy spot on
Yodel delivery and collection guy is spot on. I love the draught beer experience but as most things these days it’s getting a bit expensive. Only buy the deals every now and then
14 April 2026
Unprompted review
The machine is working really well and…
The machine is working really well and enabling me to try different beers at home
14 April 2026
Unprompted review
I like the overall concept, but returns often have an issue
I like the overall concept and product. But returns often have an issue. It takes a long time for the credit to be given, previously I've had to chase credit as not recieved, was told I have to raise issues quicker. But this is impossible when it sat 'Credit pending'. I currently have 4 credits pending going back to 9 February, so will query, but really shouldn't have to
1 March 2026
Unprompted review
Reply from PerfectDraft
Thank you for your honest feedback, and we’re sorry to hear about the challenges you’ve faced with returns and credits. We completely understand how frustrating it can be to wait for resolutions, especially when the process feels unclear or delayed. This is certainly not the experience we want for our customers.
To address your pending credits as quickly as possible, we kindly ask that you contact us directly so our team can investigate and resolve this for you. Your concerns are important to us, and we’re committed to improving our processes to ensure a smoother experience in the future.
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to make things right!
Delivery was good but the box was very…
Delivery was good but the box was very damaged which let it down
11 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for your feedback, and we’re sorry to hear about the condition of the box upon delivery. While we’re glad the delivery itself went smoothly, we understand how disappointing it can be to receive a damaged package.
If any items inside were affected or damaged, please don’t hesitate to contact us directly so we can make things right for you. We’ll also pass this feedback along to our delivery partners to help prevent similar issues in the future.
Thank you for bringing this to our attention, and we appreciate your understanding!
Great product
Great product. Very good price. Super quick delivery. All in all 100% thanks
7 April 2026
Unprompted review
Late delivery, but made good in end
A star deducted due to a poor experience with the delivery of a tap. To cut a (very) long story short, we ordered a tap on 17 March, but it was misdirected. When a replacement was resent it was subjected to unexplained delays and poor tracking from Seur, until eventually being delivered on 15 April. Customer service was slow off the mark, but eventually stepped in and offered a compensation for the delay. I think that Perfectdraft just need to tighten their engagement with their delivery company account manager and be more proactive in chasing down late deliveries. All that said, we are very pleased with the unit so far and, hopefully, it will continue to work well. The first drinks have been very good, and we are hopeful that future ones will be equally as enjoyable.
13 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration caused by this situation. We understand how disappointing it must be to experience delays and communication issues with your order.
We would like to assure you that the Spanish website is legitimate, and we are committed to resolving this matter as quickly as possible. It seems there has been a mix-up in the delivery process, and we deeply regret the confusion caused by your order being sent to Portugal instead of Spain.
To address your concerns:
Follow-Up on Your Ticket: Please rest assured that they are working on resolving your issue. Due to high volumes of inquiries, response times may be delayed, but we will ensure that your case is prioritized. If you have not received an update yet, kindly reply to the same email thread or provide us with your ticket number so we can escalate it internally.
UK Channel Support: Unfortunately, we are unable to assist directly via the UK channel for orders placed through the Spanish website due to regional differences in operations. However, our Spanish customer service team remains dedicated to resolving this issue for you.
Once again, we apologize for any inconvenience caused and appreciate your patience while we work on rectifying this matter. Please feel free to reach out if there’s anything else we can do in the meantime.
Ordering was simple and the choice of…
Ordering was simple and the choice of beers is increasing regularly.
This time I ordered the Hawkstone lager and it came quickly.
Have to say this keg is now my favourite it’s a beautiful pint and pours lovely.
Will certainly be ordering more.
10 April 2026
Unprompted review
Good experience overall
Good experience overall, realistically delivery is now two days and not next day (in my area at least).but that is a minor issue, just need to plan better. It would be good if they were better at offering discount codes to customers who buy regularly (hint hint).
13 April 2026
Unprompted review
Delivered wrong keg no help
Delivered keg on friday, wrong one sent got a cheap cider, emailed and raised a ticket, had an email back asking for invoice no , sent it straight back , heard nothing since but had emails asking how i rated customer service , what a joke
We needed as was having people round saturday
Very unhappy , bad service
10 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience caused by the incorrect delivery and the delay in resolving this matter. This is certainly not the level of service we strive to provide, and we understand how frustrating this experience must have been, especially with your plans for Saturday.
Unfortunately, based on the information provided in your review, we've been unable to locate a raised ticket in our system. To ensure we can resolve this issue promptly for you, we kindly ask that you follow up on the ticket you previously created or share any additional details (such as your ticket reference number or order details) so we can investigate further without delay.
We truly value your business and want to make things right. Please rest assured that once we receive the necessary information, our team will prioritize resolving this matter as quickly as possible.
Thank you for bringing this to our attention, and again, we deeply regret any inconvenience caused. We appreciate your patience and understanding while we work to address this issue.
I have been using the beer machine…
I have been using the beer machine since Christmas. I have tried the delivery or batches of three kegs at a time and the collection of my finished beer kegs. I am extremely happy with the service. I have had no problems what so ever with delivery of new kegs or collection of finished ones. I'm happy with the service.
The beer I have drunk is excellent in taste and freshness, I enjoy using the app on my phone. I recently tried some cider and was also very happy. For entertaining, it is the way to go, or if you feel like a sneaky beer during the week, that's also fine.
13 April 2026
Unprompted review
It's my 2nd machine..still using the other..partner wanted 1 for her ciders
It's my 2nd machine..still using the other
7 April 2026
Unprompted review
The app is easy to use and a they have a great choice of drinks
The app is easy to use and ordered every easily. Great selection of kegs. The only issues I had were with the delivery service. I didn’t realise that my packages would be shipped in 3 different lots so when I thought I’d changed the delivery date for all of it it was just for one part. It was only once I’d checked the emails from the delivery company that I noticed the 3 different tracking numbers. This needs to be clearer upon ordering
31 March 2026
Unprompted review
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