The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more
I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more
Company details
Written by the company
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Contact info
Fetter Lane, EC4A 1EN, London, United Kingdom
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3.6
Average
10K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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Excellent delivery
Excellent delivery, great selections and fantastic taste, my favourite is the German beers 🍻
20 April 2026
Unprompted review
Easy to order.
Easy to order.
Quick deliveries.
Great customer service.
Great sceme of returning kegs and earning £5 per keg - collection is fast and efficient - money is added to account quickly to use on next order.
Would highly recommend.
17 April 2026
Unprompted review
No clear assembly instructions
Too soon to comment on the Beer dispenser, but the instructions were hopeless. Not everyone can use technology to download information, especially when it doesn't, work very well. Still trying to complete assembly and looking on Youtube for help. Delivery and packaging were fine.
David Walters.
20 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for your feedback — we’re sorry to hear that the instructions have made the setup more difficult than expected.
We understand that downloading instructions isn’t always convenient, and we appreciate you highlighting this. If you need any additional help with the assembly, please don’t hesitate to contact us directly and our customer support team will be happy to guide you through the process.
We’re glad to hear that delivery and packaging were satisfactory, and we hope to get you up and running very soon.
I 💖 everything about this product
I 💖 everything about this product, from the machine(PerfectDraft pro), the choice of produce and the service, free pick up and free delivery for me, I usually order and return 3 kegs at a time. Excellent 👍
10 April 2026
Unprompted review
The service has always been spot on.
The service has always been spot on.
I have recently bought Thatchers and the taste ansd temperature is fantastic.
I'm now waiting for the next promotion to buy a new machine to have one lager and one cider.
14 April 2026
Unprompted review
Ordering process simple and easy
Ordering process simple and easy, delivery came and hour after the stated time slot after the driver sat outside the house for an hour and drove off then came back again around 45 minutes later.
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for sharing your feedback! We're glad to hear that you found the ordering process simple and easy, but we’re sorry to learn about the delivery experience.
We understand how frustrating it must have been to have your delivery arrive later than expected, especially with the driver’s unusual behavior.
Your feedback is incredibly valuable as it helps us improve both our processes and customer experience.
Thank you for bringing this to our attention, and we hope your next experience with us will be much smoother!
The beer machine itself is far better…
The beer machine itself is far better than I hoped. The kegs are easy to install and remove. The delivery of my 1st keg was 3 days perfect in that respect to. Beer tastes great what more do you want for out the back summer evenings.Very happy 👍
17 April 2026
Unprompted review
Easy ordering
Easy ordering, good selection of kegs and very speedy delivery.
9 April 2026
Unprompted review
The pleasure of draft beer at home
I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortunately there are not that many I like and ghost ship has been withdrawn. That’s why 4 stars and not 5. Neckoil would be a good addition too.
20 April 2026
Unprompted review
Machine is good
Machine is good, but I usually only buy when they have an offer.
Unfortunately they often don't have the lager's or pilsner that I like on offer.
That's why I'm only giving 3 stars.
Customer service I have found are OK although other reviews are saying different, but any issues I have had have been sorted relatively quickly and to my satisfaction.
20 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback! We're glad to hear that you're happy with the machine and that any issues you've encountered have been resolved quickly and to your satisfaction.
We understand your frustration regarding the availability of offers on lagers and pilsners, as we aim to provide a variety of promotions that cater to all preferences. Your input is valuable, and we'll make sure to pass along your comments about expanding our offers on these specific types of beer.
If there's anything else we can do to improve your experience or assist further, please don't hesitate to reach out. We appreciate your support and hope you'll give us another chance in the future!
Poor service
Poor service , ordered on the Tuesday said it would arrive on the Thursday
Checked with yodel and it said they had it but wasn’t out for delivery yet
Didn’t arrive which ment I didn’t have any kegs for a party
Got refunded and that was that
7 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your experience with us. We’re truly sorry for the unexpected delays with your order and the inconvenience it caused, especially given that you were relying on the delivery for your party.
We understand how frustrating it must have been to not receive your kegs as promised, and we sincerely apologize for falling short of expectations on this occasion. While we’re glad to hear that you received a refund, we recognize that this doesn’t make up for the disappointment of missing out on what you needed.
Please know that we are actively working with our delivery partners, including Yodel, to ensure situations like this are avoided in the future. Your feedback is incredibly important to us, and we’ll use it as an opportunity to improve both our service and communication moving forward.
Great Product, poor support
The Product is great but the support sucks. Its an ineffective AI bot. However, I strongly recommend the product. Best birthday gift I've had in a while
12 April 2026
Unprompted review
Impressive
Ordered a few kegs which were with me within 24 hours.
Good to see an operation do exactly what they say they are going to do.
17 April 2026
Unprompted review
Grate choice of larges beers and…
Grate choice of larges beers and glasses and everything you need to setup your own bar 🍺
8 April 2026
Unprompted review
Order is fine. Yodel are rubbish.
Order is always delivered in a timely manner and without a problem.
Keg pick up is an issue but it's more a problem with Yodel than perfect draft. Yodel emailed me to say pickup hadn't been possible but they hadn't even attempted the pick up so had to rearrange it and stay in for a 2nd day.
7 April 2026
Unprompted review
Perfect Draft. My orders always arrive on time and the…
My orders always arrive on time and the next day delivery by yodel. I seem to have the same driver every time and he his brilliant if I’m not in he leaves them in a safe place. I returned kegs last week book next day pick up. Everything went fine. Would recommend perfect draft.
13 April 2026
Unprompted review
Delays
Ordefed 4 kegs and the first two arrived with8n 48 hours as expected but two weeks later still a2aitbthe further two kegs. Very disappointing and frustrating
6 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in delivering the remaining two kegs from your order. We completely understand how disappointing and frustrating this experience must be, especially when part of your order arrived as expected.
If you haven’t already done so, we kindly ask that you contact us directly so we can investigate this matter further and ensure the missing kegs are delivered to you as soon as possible. Resolving this issue is a top priority for us, and we want to make things right for you without any further delays.
Once again, we’re truly sorry for any inconvenience caused and appreciate your patience while we work to resolve this matter. Thank you for bringing it to our attention, and please don’t hesitate to reach out if there’s anything else we can assist you with.
I ordered a beer collection and pick up…
I ordered a beer collection and pick up for the same day. The beer delivery arrived but the collection was 4 days later. It should be possible to synchronise the events.
6 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused.
We understand how frustrating it must have been to receive the delivery on time but experience a delay with the collection. This is certainly not the level of service we aim to provide, and we truly regret any disruption this may have caused to your plans.
Your feedback is incredibly valuable, and we will be reviewing our processes to ensure better coordination between deliveries and collections in the future. Our goal is to make sure that such issues are avoided moving forward.
If there’s anything further we can do to make this right or if you have additional concerns, please don’t hesitate to reach out to our customer service team directly.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work on resolving these issues.
What an impressive item in my man cave…
What an impressive item in my man cave since I bought the pd I have my mates round and they just bring a keg or two . And the perfect pint it's excellent
11 April 2026
Unprompted review
No order delivered!
I am writing to express my serious dissatisfaction with the handling of my recent order. I have not yet received either the order itself or the refund I am owed.
What concerns me further is that I have received no reply for several days. This level of communication is unacceptable, especially for a loyal customer who spends thousands of pounds with your company each year.
Until I receive either my order or my refund, I will not be placing any further orders through your website.
Given the inconvenience and the poor customer service I have experienced, I expect to receive my order along with the PerfectDraft glasses and my refund!
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order, as well as the lack of communication from our side. This is certainly not the level of service we strive to provide, especially to a loyal customer like yourself who has supported us over the years.
Unfortunately, based on the information provided in this review, we’ve been unable to locate your ticket in our system. To ensure we can assist you promptly and resolve this matter, we kindly ask that you follow up on your already open ticket so our team can investigate further without delay.
We completely understand how disappointing this situation must be and want to assure you that resolving it is a top priority for us. Please rest assured that once we have all the necessary details, we will work quickly to ensure either your order or refund is processed, along with addressing any additional concerns such as the PerfectDraft glasses you've mentioned.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work toward a resolution.
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