Performance1 Auto Parts Reviews 359

I ordered 2004 4Runner chrome clear headlight housings. It says it was available on the website as I have been looking everywhere for them. I ordered these April 17. I only received 3 emails. One saying the “order was placed”, “awaiting shipment”, and “shipped.” I received the shipped email 2 weeks ago. I finally get another email today saying my order was refunded?. I have tried to call the company many times and nobody answers. It says they are closed and just sends me to voicemail. Completely unacceptable and most likely a SCAM. Don’t waste your time

Ordered parts 3 weeks ago received shipping notification with no tracking. Unanswered emails and can only leave a voicemail to a “Sam”? Think I have been scammed. Time to call credit card company.

Seems like I should’ve read reviews before ordering. Took my money right away and hasn’t even shipped. Didn’t know it took 5 days to ship something from Toronto Ontario to Brantford Ontario. I ordered something off rock auto on the same day and it already showed up. Starting to think after these reviews I’m not getting my headlights for at least another month what a joke.

My fiancé ordered a pair of tail lights from them on April 16th, order status changed to awaiting shipment on the 21st and then changed to shipped on the 28th. We have still not received the parts! We tried calling but, have only been able to reach their automated “We are closed” voicemail message. We’ve emailed them asking for the tracking number since one was not given when the order status changed. We have yet to get a response back. Wish my other half would’ve done more research on them before purchasing products from this company. If we don’t receive the parts in the next couple of days, i’ll be getting a reversal on this!

Amazing customer service. Fast shipping. Great quality. I spoke to some lady on the phone and she was very helpful and honest. I recommend there products there top of the line.

Ordered On April 30th and it is still awaiting shipment, tried emailing and calling but no response. Starting to think this is a scam

Order 31282 placed Apr 13, 2022. Ordered exhaust performance headers and have emailed and called several times with no luck. I received an email on Apr 18 saying awaiting shipment and another on Apr 28 saying shipped yet no tracking number. No one answers the phone or replies to emails and I've sent several. Looks like I'm one of many that have had the exact same experience. I'll be calling Visa next to get a charge back for this order.

Last order arrived in 4 weeks otherwise:
I have recently ordered several parts for my 05 gmc truck from performance1 and my experience has been second to none... awesome service, prices.and the aftermarket quality is like oem ! .. 10 out of 10 to Performance1...

Order 31518 - if there was a zero star category this crowd would get it. I made an order for running boards more than 2 weeks ago - they took my money immediately but that is about all they did. Their email stated "waiting for shipping" for over a week - I doubt they had the product. I made several requests for an explanation as to why the product had not shipped but no replies. I have now gone to VISA to take on a refund and the same day they changed the status to Shipped, but no tracking number. I asked for a tracking number, again no response. Who knows if they have the item, if they shipped it, or whether they are a total scam. I just want my money back and will not deal with them again. Live and learn....

Ordered Apr 28th says waiting fulfillment absolutely no communication, phone line says they are closed. These guys are worse than the online store from China, Wish.
At least Wish responses to you.
Well after this review they actually contacted me. Telling me it will be weeks before I get my product. Monday May 23rd, Now they canceled my order without any explanation. This place is not to be trusted. Performance 1 you suck. Order# 31698.

Placed an order on April 17, 2022, a couple weeks went by order stated “awaiting fulfillment,” didn’t think anything of it since there based in Canada, being that I’m in the US. Finally emailed asking when will order be shipped, bc the phone number states there closed when called. Finally ordered status was changed too shipped. Then again a couple of weeks went by no tacking number, so emailed again no response & now it’s may 6. Think it’s a scam, probably get a chargeback.

I found products and pricing to be better then I can buy locally and no shipping cost is a bonus. Parts arrived after 3 weeks !

Its been quite frustrating dealing with this company. Placed an order for Mirrors (#31301) on April 14th.
Waited two weeks and called to find out when I could expect them. No one called back, so I emailed aub1982...........as was noted on order confirmation and still no response. I received a notice that my order had shipped on Thursday April 28th that the order had shipped but no tracking number was provided, so I replied by email asking for the tracking number and no reply. Still waiting for my order to be delivered in the Toronto Area from this Toronto based company! Quite frustrating lack of communication.

Update, after posting this review, I received a new message from these guys saying order refunded, with no explanation ! How can they refund my order after they claimed to have shipped it ? I can only assume they never did ship it ! The lack of communication is breathtaking !

Ordered exhaust headers April 13, shipping took abit longer than expected, had some small issues contacting them, however once I finally got a hold of them, they where apologetic and had my shipment moving quickly afterwards, recieved it today, headers seem decient quality for what I paid.

Ordered a grill says shipped but no tracking # and no response on email and i called also and an automated response said there closed its been almost 3 weeks now very disappointed seems like a scam

My husband placed order on April 15th, 2022. They took the payment immediately. Order status was "awaiting parts" for 2 weeks. Tried calling (what a joke as there is NO live person to answer the phone) multiple times. FINALLY I got to speak to someone. This informed that we would have the part delivered today (May 3rd). Ya so checked the status, states shipped. ABSOLUTELY no tracking number. Shows me that it has NOT shipped out after all. Tried to contact them thru email....to get a tracking number.....NO RESPONSE. Tried multiple times to call, still no live person to take my call. Left a message on a voicemail to someone named Sam. Will never get a call back. Seems like a complete scam. Poor customer service!! WOULD NEVER RECOMMEND!!!

**Update......someone called me. Ya told me that the item still has not cleared thru customs and that we should get the item Monday or Tuesday of next week. Completely unacceptable.....we were told that we would have it TODAY. I feel like we are going to be getting a runaround. As for the order number.....ask Sam as he gave me this update......COMPLETELY UNACCEPTABLE. JUST GIVE US OUR MONEY BACK!

Carefully choosing my words…The communication is garbage. Painfully slow to reply to any means of 21st century technology. Was lucky to receive a few replies but is was laughable. Promised 1 week delivery, 30 days ago. Operates like a scam. Buyer beware. Send me a refund, done waiting.

Reply to their below response; I asked for proof that the refund was issued and, of course, no answer to this either. No refund issued. Beware of scam.

Place a order on April 18 call the company on may 2nd they don’t answer the phone they just said they will refund my money (BY TEXT) hopefully they will if they don’t lesson learn for sure is a SCAM

Communication is key to any business. Inside and out. People slip thru the cracks each day in order apon order but where a company really stands out is how they handle the stress of the over bearing phone calls and emails and making sure each customers questions are met in a timely fashion. This was not the case for my purchase as it was 3 weeks before the first contact and phone call. Truth is god's will and I appreciate that the company had contacted me finally but this story ends with a cancelled order and a customer left with the feeling of mistrust in a online world already full of lies and corruption. Simple communication and a positive change to making sure you address the costumers consern will allow customers to trust in your business and grow. Good Luck to all in the future.
Nothing ventured, nothing gained.