PerfumeOnline Canada Reviews 20,183

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting that items are authentic and well-packaged. Many appreciate the competitive pricing and the wide selection of fragrances available. The ordering process is consistently described as simple and efficient, with many consumers highlighting the quick and reliable delivery service. However, some people were dissatisfied with the quality of certain perfumes, stating that the scent did not last or differed from the original. A few customers also experienced issues with delivery, including mishandled packages or incorrect tracking information, and some noted that their orders arrived damaged or leaking.

What people talk about most

Product

Clients share positive opinions on product quality and authenticity. Many reviewers praise the amazing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and affordable... See more

Quality

Customers had positive experiences with quality. Many reviewers appreciate the consistency and top-notch... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased twice from PerfumeOnline now and I am extremely impressed with their service. Both packaged were shipped within two days after placing the order and they arrived the next day! They kept me... See more

Company replied

Rated 5 out of 5 stars

Hello I request Canada Post shipment for my Roja Diaghilev thank you very much for security reason my last shipment I had with other companies where risky and they let the package in front of the ma... See more

Company replied

Rated 5 out of 5 stars

I like how fast i get ghe delivery, and great pricing. And packaging is also impeccable. Only thing i dont see is many pramotion . But realy appreciate consistency and quality!

Rated 5 out of 5 stars

I have been using PerfumeOnline for quite a few years and I am never disappointed!! Tried a new perfume this time as well as bought one of my favourites and hubby his Boss. The price is always reasona... See more


Company details

  1. Flavours, fragrances and aroma Supplier
  2. Perfume store

Written by the company

PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.

Canada's #1 Perfume Online Store

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 1 out of 5 stars

Poor Customer service and fake insurance

I purchased a perfume along with the bottle insurance, when I received the package, bottle was badly leaking- which is completely fine- happens some time. I reached out to customer service with photo, they asked me to send proper video- which I sent was very much clear showing extreme bad leak and fully wet product- then back and forth emails, not agreeing to payback or send replacement bottle- asking me to take 25% refund- which shows no matter you take insurance or not, they are fooling us. Gave me option to return and droppoff at some courier and said after assessment they can refund me, which I said arrange the pickup, but they don't want to do that at all. There is extremely poor customer service.
I am still waiting for further reply, outhervise I am definitely going to show everything to consumer court, will atleast ask to shutoff this fake insurance, and appeal an action on this as it becomes frustrating as I am just taking headache for a 70$ perfume.

See how frustrating is this,I purchased online trusting on this site, paid exra for insurance, at the end got damaged product, no one is heling out. They just want me to bare the loss without any reason.
Will prefer to purchase in store going on.

26 April 2026

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