We purchased the wall-mounted Pergolux S3 with glass, two screens, and a heater, and later retrofitted the LEDs and controller. Unfortunately, we encountered issues with the initial delivery, as several components arrived damaged—most likely due to handling during transit by the delivery company. Replacement deliveries also failed to arrive as scheduled.

Despite this, Anaya and Emmett from Pergolux customer support went above and beyond to assist in resolving the courier-related issues, and their efforts were genuinely appreciated. The pergola itself is of excellent quality, and the instructions and online videos are clear and very helpful.

One recommendation for future buyers: if you are purchasing the wall-mounted pergola, consider using the official installers. The structure must be perfectly aligned to the wall in accordance with the specified dimensions, and it is also worth noting that bolts and wall plugs are not included.

Just had a Sunbeam S2 with 2 walls glass doors and 2 walls screens installed. Already christened with a mulled wine party!
Very impressed with the product. In summer the 2 glass walls will open to provide a very airy room. Two kw heater only just takes the chill off (in winter!) but other than that it has fulfilled my expectations completely.

Communications was very easy, with prompt, professional and friendly responses throughout the process.
The product arrived well packaged exactly as ordered and on time.
After sales service has been superb.

Our pergolux pergola, screen and heater have been installed and we are very happy !
We had a small issue that was handled swiftly and effectively by the customer service team and we are now looking forward to spending many summer and winter evenings relaxing in the garden. If you are looking to enhance your outdoor area, based on our positive experience we can recommend this company.

service was great from start to finish. it was a large bespoke order and delivered ahead of time. quality of product is great.

Pergolux uk are fantastic I can’t not fault them the customer service is outstanding . I would highly recommend not only the products but the company its self it’s great . Emmett is always quick at responding and resolving any queries I have . Thank you so much

This was with out a doubt the best purchase we've made for our house so far.
Our garden is south facing and in the summer mouths it was unbearably hot and with our kitchen and dining room having patio doors the sun heated the house to a ridiculous temperature. We purchased a 3X6m wall mounted pergola with lights, one side,a front and a heater it has not only extended our living area,it's made our house alot cooler in the summer and now we can sit outside all summer and winter as with the heater it surprisingly warm on cold days and nights.
Installing it was fairly straightforward although it took 2 of us a couple of days.
The main reason for this was with it being wall mounted it was a little tricky tightening up some of the screws.
We had a slight issue with the lights as the control unit failed after about 8 months but the customer service was faultless and after a couple of videos showing the issue a new control unit was received within a couple of days
I would highly recommend these pergolas to anyone thinking of getting one

Very pleased with our Pergolux products, very helpful with the order through to delivery.

It was great thanks - it copes with rain quote well and is good in strong wind. were happy with it :-)

Ordered a Pergolux Sundream S3 Pergola complete with 2 retractable screens and coloured LED lights.My garden has gone through a truly amazing transformation, and this Pergola is the centrepiece and focal point of the new garden.

The quality is on another level, beautifully engineered and built to withstand the worst the UK weather could throw at it.

For anyone doubting whether this is the best, all I will say is you will have a practical well engineered quality Pergola which will last you years. Quite part from all the wonderful time you will sit underneath it with friends and family in the wonderful summer sunshine, you will not regret your choice, or how well it looks in your garden.

We had one or two issues with the installation, which was handled and resolved so efficiently with Ananya, who is a credit to Pergolux with the wonderful help and reassurance she provides.

Relax in the knowledge you are truly buying one of the best Pergolas out there. and one which will provide many, many years of use and pleasure.
I can’t wait for next year, and would highly recommend the Pergolux Sundream S3!

We purchased a Pergola with a screen and after only a few months the screen failed.

We contacted them and the customer service is non-existent. They provided a different screen after two months and multiple chases. They now expect us to drill holes and fit this ourselves.

We have organised two companies to look at the screen both of which say it will not fit, despite this Pergolux insist it will but will not send anyone out.

Having spent thousands of pounds we would strongly recommend avoiding them.

Pergola is really high quality. You certainly get what you pay for! Delivery was quick and professional.
There was a small damage to one of the parts and after addressing it with customer service team all was resolved promptly.
When struggling with assembly their technical team was there to help too.
Overall amazing product, great customer support, I would recommend any time.
Thanks for the amazing experience Pergolux UK

The product is well build, excellent quality, durable and the structure and integrity is fantastic. The LED lights are state of the art caters to your mood choice. The sliding glass door are good quality and beautiful structure. The company was also very helpful, understanding and generous with our request. We are very happy with Pergolux and we enjoyed the extra space in our home. We highly recommend pergolux product and value for money.

Outstanding quality and brilliant customer service!

Even before purchasing my Pergolux S3 Sundream, I found their customer service incredibly helpful. They really know their product inside out and took the time to discuss height, size, and area options — answering every question I had with patience and professionalism. It was refreshing to ring up, press an option, and actually speak to someone knowledgeable straight away — something that’s rare these days!

I went ahead and placed my order, and I can honestly say the quality is outstanding. I did a lot of research and visited several garden centres beforehand. Yes, you might find cheaper alternatives — but having seen them in person, the build quality just isn’t comparable. This is something that sits in your garden and you look at every day, so it’s worth paying for proper quality.

Delivery was very fast — in fact, almost too fast! I ordered just before summer expecting a long wait, but it arrived within a week. The aftercare and support since then have been excellent. When you buy from Pergolux, you’re not left on your own. If you buy a cheaper copy from a garden centre, you simply won’t get the same level of knowledge or support — they’re just resellers, whereas Pergolux are the experts.

We went for the electric auto-tilt roof, LED lighting around the edge, and electric heater, all controlled by a solid metal waterproof remote, as well as via the mobile app. We also added the pull-down fly screens/sun screens, which work brilliantly.

I’m confident in the quality and know it will last for many years to come.
Highly recommend Pergolux — from start to finish, it’s been a 5-star experience.

Absolutely amazing service

I recently purchased the Pergolux Sundream S3, and I couldn’t be happier with my decision. The product itself is excellent – the build quality is outstanding, the design is sleek and modern, and the functionality and features it offers really enhance my outdoor space.
Like with any big purchase, I did encounter a couple of minor issues (a faulty controller unit and an LED strip), but what truly stood out to me was how Pergolux handled these situations. Their customer support team responded quickly, guided me through troubleshooting with patience and clarity, and promptly sent out replacement parts where needed. Everything was resolved in a timely manner.
What impressed me the most was the consistency and personal touch of their service – I had the same customer service representative supporting me from start to finish. She was attentive, personable, and genuinely cared about ensuring everything was sorted properly. This level of continuity and dedication really shows the mark of a company that values its customers.
On top of that, the setup process was made easy thanks to their very comprehensive instructions, available as a downloadable PDF, via their phone app, and through a variety of helpful YouTube videos.
Overall, I’d highly recommend Pergolux – not only for the quality of their products, but also for their exceptional after-sales support. It’s rare to find a company that delivers on both fronts so well.

Fantastic product, very well designed and thought through

With the arrival of the frameless glass doors, the installation of our Sundream S3 is now complete and we couldn't be happier with the result. Great addition to our home, which we now look forward to using year round. Service from the Pergolux team has been exemplary and the recommended installer completed the work in a fraction of the time it would have taken me to do so! Only small area for improvement would be the somewhat 'flaky' iPhone app, which I hope will be improved in time. Otherwise, the product design appears excellent and I have no reservations in recommending Pergolux.

Bought a sun dream s3 with the roll down blind sides x3

Once this was installed it broke down, and the louvres would not close properly. We spoke to customer services and explained that I had limited mobility and my partner was disabled so we weren’t best placed to “repair” anything. Asked if we could have them come out to it, and we would pay. They don’t do that. Asked who would fix it they advised we would need to. Spent an hour up a ladder following customer service advice and explaining I was not really physically able to do this(!) only to be told it’s now worse. They begrudgingly sent some parts to us in the post to replace faulty parts they suspected as some bolts were bent during factory fitting.

I Explained again how were we meant to fix this, did they have a list of fitters I could contact. No. So the bolts are sat in the shed. Pergola useless. What a waste of money

Customer service suggested I ask family or friends to help me(!) so I am waiting on my elderly dad being well enough after his cancer treatment to come and help me try and replace a faulty part. Which requires so much strength just to unbolt I still don’t know we’ll be able to do it between us! No one I can contact for help. Would not recommend this company at all. Save your money

Also, In response to the reply from Pergolux, we have got in touch with a company to come and try and fix the pergola however it is going to cost us a further £550-£750

Purchased sundream S3 custom design wall mounted with 14 glass foorst. 3.6 x4 m Antracite with white roof. Heaters and LED lights warm white. We waited 8 weeks for delivery as stated would have liked more than 24 hours notice for delivery! We managed to arrange the Pergola installation team with in a few days. 2 guys were amazing installing in constant rain took 1.5days.
A couple of hiccups one light strip out of 4 not working. Ananya was very helpful a free replacement will take over 2 weeks to come a bit disappointing from Pergolux. There is a 2cm gap top half of one of the glass doors due to slight incline of the patio. Could have been avoided if a slight wedge used on one corner. Awaiting the install team to come up with a suggestion as Ananya at customer services only suggested to buy draught excluder to stick on not the finished look expected after paying 16.5 k with instillation!
Customer service have been very good particularly Cerian and Ananya who threw in an extra heater free and a tray as we had to wait 4 months for planning permission so had to cancel original order. Beautiful pergola happy with it would have been 5 stars if no issues.