Perkbox Reviews 

2,696
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Customers frequently praise the support team and staff for being incredibly helpful, friendly, and efficient when resolving everyday issues or purchase mistakes. People also mention that refunds and voucher problems are handled quickly and professionally, leaving many users deeply satisfied with the service. However, some people mentioned that response times can be very slow or that messages go completely unanswered when trying to get help. Consumers experienced frustrating delays, technical difficulties, and poor communication when things went wrong on the platform. A few reviewers felt unsupported due to the absence of phone lines and prolonged waiting periods for issue resolution.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt, friendly support and helpful... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting prompt and helpful... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising prompt and efficient... See more

Refund

Customers had positive experiences with refund assistance, frequently praising support agents for their... See more

Service

People report ambiguous experiences with service, as some reviewers express great appreciation for prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks Robert for sorting out a delayed voucher situation on Perkbox. Delays never normally happen with any rewards when points are spent. On this occasion The White Company's particular vouche... See more

Rated 5 out of 5 stars

I finally started using Perkbox with my new employer and I’m really impressed! Even though there were a few hiccups in December, the communication was clear and the fixes were fast. I had a small issu... See more

Company replied

Rated 5 out of 5 stars

Mariyana was amazing in helping resolve an issue with a mistake I had made when purchasing a gift card. This was rectified and she kept me updated along the way. Brilliantly handled and I’m satisfied... See more

Rated 5 out of 5 stars

Have been using Perkbox for a while and its a great way to not only benefit personally, but also recognise colleagues! I had an issue with some vouchers, so contacted support. Got a swift respon... See more

Company replied


Company details

  1. Business-to-Business service

Written by the company

Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees, no matter where they are or what they want. Trusted by over 5000 businesses across 34 countries, we help keep employees happy, healthy and motivated. The Perkbox platform gives teams a wide range of perks and benefits, a personalised recognition and reward tool carefully curated wellbeing content and an engaging way to showcase company culture. Our global app provides a seamless experience for everyone and is proven to save businesses time and money. With over 10 years’ expertise, we’re here to help you unleash the full potential of your business.


Contact info

  • 6 Devonshire Square, EC2M 4YE, London, United Kingdom

  • perkbox.com

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,696)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

They were very helpful and understanding when I made an error. They kept me updated regarding the issue and solved it to my 100% satisfaction!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Checking the t&c's . . . . .

I inadvertently purchased a voucher that could not be used on certain goods on a vendors website - the voucher stated this but the website was not at all clear and it could not be processed. The Team at Perkbox were extremely helpful, professional and courteous - I used the chat function and had an email response very quickly. They contacted the vendor and managed to resolve my issue in less than 24 hours - very reassuring to know that level of support is there. Thank you.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks Robert for sorting out a…

Many thanks Robert for sorting out a delayed voucher situation on Perkbox.
Delays never normally happen with any rewards when points are spent. On this occasion The White Company's particular vouchers would not print off! After requesting help from Perbox, Robert kindly remedied this and all us now well & good. Many thanks for your help 👍✨️

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Handling of a Refund

When we had a £500 Perkbox-bought voucher stripped of its value by a third party, Perkbox dealt with the issue really well. After their internal investigation, without any hassle for us, they gave us a full refund. A really painless process, so thank you Perkbox!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

When I had a problem with a voucher…redemption

When I had a problem with a voucher redemption, the issue was resolved quite quickly, communication with Perkbox was prompt and supportive. Thank you - there were no chat bots - with no actions but a person to help -makes all the difference.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Speedy resolution to gift card query

I had a query with regard a gift card I’d purchased which didn’t process in store and contacted Perkbox via the chat system. Robert was excellent in responding quickly, finding out what had happened and explaining how I was able to greet this resolved, excellent customer service, many thanks!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, friendly staff. Dealt with my query quickly and found a solution for me.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

At first it was hard to get hold of…

At first it was hard to get hold of anyone has I was talking to the robot and I didn’t think it was relaying my messages finally got the message from Jemma and she was very helpful and sorted my problem out in no time. Thank you so much for your help. She was lovely

13 April 2026
Unprompted review

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