Many thanks Robert for sorting out a delayed voucher situation on Perkbox. Delays never normally happen with any rewards when points are spent. On this occasion The White Company's particular vouche... See more
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Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees, no matter where they are or what they want. Trusted by over 5000 businesses across 34 countries, we help keep employees happy, healthy and motivated. The Perkbox platform gives teams a wide range of perks and benefits, a personalised recognition and reward tool carefully curated wellbeing content and an engaging way to showcase company culture. Our global app provides a seamless experience for everyone and is proven to save businesses time and money. With over 10 years’ expertise, we’re here to help you unleash the full potential of your business.
Contact info
6 Devonshire Square, EC2M 4YE, London, United Kingdom
- perkbox.com
No recent history of asking for reviews
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Replied to 45% of negative reviews
Typically replies within 1 week
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Great customer service.
Customer really matters to them, to go above and beyond to resolve any issues - they've proved it.
Thank you so much.
Excellent customer service
The lady I dealt with was really helpful and resolved my issue quickly. Very polite and provided a great service.
Great service and options
Very helpful help desk when trying to sort issues, also some great options for perks. Would love to have this in place in every workplace I've been in :)
Great customer service!
They were very helpful and understanding when I made an error. They kept me updated regarding the issue and solved it to my 100% satisfaction!
Quick response
Quick response, friendly customer service to help resolve my issue and great benefits available!
Helpful customer service
Helena helped me resolve my request promptly and in friendly manner
Exceptional Customer Service
I experienced a small issue logging in, Perkbox resolved the issue instantly.
Also a great range of gift cards and money off offers.
Checking the t&c's . . . . .
I inadvertently purchased a voucher that could not be used on certain goods on a vendors website - the voucher stated this but the website was not at all clear and it could not be processed. The Team at Perkbox were extremely helpful, professional and courteous - I used the chat function and had an email response very quickly. They contacted the vendor and managed to resolve my issue in less than 24 hours - very reassuring to know that level of support is there. Thank you.
Great customer service
Great customer service. I had an issue regarding receipt of. Voucher I’d paid for. The issue was resolved really quickly, they couldn’t have been more helpful
Quick to action my problem
The vouchers I bought from Perkbox didn't work & they quickly explained why that was & I got a full refund from them. Very happy with the outcome.
Many thanks Robert for sorting out a…
Many thanks Robert for sorting out a delayed voucher situation on Perkbox.
Delays never normally happen with any rewards when points are spent. On this occasion The White Company's particular vouchers would not print off! After requesting help from Perbox, Robert kindly remedied this and all us now well & good. Many thanks for your help 👍✨️
The support I received was very helpful…
The support I received was very helpful and they returned my emails very quickly
Excellent Handling of a Refund
When we had a £500 Perkbox-bought voucher stripped of its value by a third party, Perkbox dealt with the issue really well. After their internal investigation, without any hassle for us, they gave us a full refund. A really painless process, so thank you Perkbox!
When I had a problem with a voucher…redemption
When I had a problem with a voucher redemption, the issue was resolved quite quickly, communication with Perkbox was prompt and supportive. Thank you - there were no chat bots - with no actions but a person to help -makes all the difference.
Speedy resolution to gift card query
I had a query with regard a gift card I’d purchased which didn’t process in store and contacted Perkbox via the chat system. Robert was excellent in responding quickly, finding out what had happened and explaining how I was able to greet this resolved, excellent customer service, many thanks!
Helpful
Helpful, friendly staff. Dealt with my query quickly and found a solution for me.
Super easy platform with very helpful…
Super easy platform with very helpful customer service support. Lots of options to choose from. You need to read the terms and conditions of the products / gift cards carefully though.
At first it was hard to get hold of…
At first it was hard to get hold of anyone has I was talking to the robot and I didn’t think it was relaying my messages finally got the message from Jemma and she was very helpful and sorted my problem out in no time. Thank you so much for your help. She was lovely
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