Perkbox Reviews 2,607

Excellent, I use regularly and save lots of money. Would highly recommend. The customer service are fast and helpful if ever needed too.

I had some difficulties with my account, and Sofie assisted me to resolve the issue. Sofie was incredibly helpful and reassuring, and helped me with my account immediately. Top Service!

Very helpful and u get good perks and rewards

I recently connected with Olivia from the Support Team of Perkbox regarding some issues I was experiencing. The way she helped me with the issue was truly impressive. Olivia demonstrated exceptional patience, attentiveness, and professionalism throughout our interaction. Her timely responses and clear explanations made resolving my problem much easier.

It's rare to encounter such dedicated support, and Olivia's efforts ensured a smooth and stress-free resolution. I genuinely appreciate her commitment to providing outstanding customer service. Olivia is a valuable asset to the Perkbox team, and I wanted to make sure her contributions are recognized.

Thank you once again, Olivia!

Had a problem with logging in after my company enabled SSO. Sofie had it sorted within only a few hours of me contacting Perkbox.

Amazing service. Thanks again.

Swift friendly response and helped sort out the issues we were having

Wrongly bought a giftcard that not able to use in online shop. Discuss with Perkbox to get the refund.
Although the term stated no refund, Bernadette helps me to discuss with retailer to get back the refund. Very helpful! Appreciation!

Clearly explained the process for my query in a step by step guide and because of this I had managed to resolve my query quickly

Appreciate Sofie for helping me to process my refund

Perkbox make their service very hard to cancel and their terms are very misleading and probably unfair as they are so much in their favour.
We ended up having to pay for three months we did not want even though they were making a significant change to the terms.
We were assured this would be cancelled at the start of June and then they demanded another small additional payment they had not mentioned previously.
Very poor

The customer service provided prompt replies and support, helping us resolve the issue quickly.

Whenever I need help from Perkbox, which is rare because things are so easy to do on the platform - the agents are always so polite and helpful. They resolve issues quickly and explain what's happened to support my understanding which helps me know they value feedback and are constantly looking to improve. My latest agent Olivia was lovely and super helpful. 🙏🏽

Being a little unfamiliar with Perkbox, and all that it has to offer, I engaged via web chat, and I had several exchange of messages with Sofie who could not do enough to help me understand how to get the most out of my Flexi Points and Perkbox generally.

Olivia's customer service is the best I have ever received from anyone. She understood my issue and went above and beyond in helping me get the right resolution from the supplier.
Her prompt response and continuous update on the issue helped me build trust with her and I felt I was being looked after by the best person.

I request Perkbox to reward Olivia for her exceptional customer service skills, she is definitely a great asset to the company.

I cannot thank Sofie and Olivia enough for all of their help. My issue was caused entirely by a mistake on my part, but they went above and beyond to help solve the problem. A fantastic team!

I contacted Perkbox Support to query a missing Perk for a coffee drink that is very popular with our office staff. I used the Perkbox chat feature and after answering a few automated question I was given the option to be contacted by chat or a web call./ I chose the web call and was contacted promptly by Alex B. who answered my questions, provided information, and was successful in getting the Coffee Drink Perks back online within minutes. Furthermore, I am very happy to report the entire office is very grateful for the slick, professional, and prompt response, and results. I would highly recommend Perkbox Support and their Customer Experience Functionality. Alex Bently in particular, who managed my query, was very helpful! Thank you, Alex.
Kind regards,
Rusty Pro

Sofie was really helpful and knowledgeable plus friendly too. Thk you

Helpful, efficient service as always from Sofie! Thank you for resolving my issue so quickly.

Jessica was super friendly and professional and helped me out to understand my problem and how to solve it. Great Service :)

I was having an issue with logging into the app but one of their team, Sofie, was great at helping me resolve the issue. She was very prompt, proactive and accurate with her advice.