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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the cleansing balm and facial oils, for their quality and effectiveness in improving skin health and appearance. Many people highlight the positive impact on their eyelashes and eyebrows, noting increased growth and improved condition. The delivery service is consistently described as fast and efficient, with products arriving sooner than expected. However, some customers experienced issues with certain products, particularly the lash serum, reporting blurred vision, stinging, and irritation. A few people also mentioned that the lash oil was unpleasantly thick and had an off-putting smell. Additionally, some reviewers were disappointed by the lack of clear instructions for mask products and issues with a referral discount code.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the lash oil for... See more

Quality

Consumers find quality to be positive, with many praising products like the cleansing balm, facial oil, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the... See more

Rated 5 out of 5 stars

I love this brand!!😍 I have very sensitive skin and I'm allergies to most fake metallic bracelets and jewelries but my skin had no issues with this one!!🥰 It's also rather cheap and makes up for a g... See more

Rated 5 out of 5 stars

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place. I’ve been trying to find a serum to use on my eyebrows that is mo... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels supe... See more


Company details

  1. #148 of 253 best companies in Health and beauty shop

Written by the company

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My lashes are longer and thicker

I've been using the Perl lash serum for just over a week and I'm pleasantly surprised. My lashes are thicker, longer and look so healthy. I love the lash serum and will definitely be purchasing again!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Eyebrow miracle!!

This product has been so helpful! I had a little bold patch in my eyebrow from a bad eyebrow lady and this has helped not only grow back quickly but fully and the best my eyebrows have ever been in thickness!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, beautiful packaging! Have been using their lash oil and facial oil for 3 months and my lashes are looking longer, healthier and fewer fall out. The facial oil is also amazing and my skin is now super glowy! Love Perl and will be a repeat customer!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This lash oil is Amazing!!

This lash oil is Amazing!!! Previously I’ve used a more expensive branded one and didn’t realise it was full of toxic & dangerous chemicals (I had such dry eyes from it). I was recommended PERL by a friend and my eyelashes have been long, strong and nourished since using. And the fact that it’s 100% natural & the story behind this product & ranges. Highly recommend.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

LASH OIL VERDICT

I have been using the lash oil for 2 months now, and I have seen such an increase in growth and thickness of my lashes! I have had no skin irritation, and I have eczema so I am quite cautious what I use on my body. I would recommend to anyone wanting to take care of their lashes and start a lash growth journey!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

LOVE the lash oil

LOVE the lash oil. I love that it’s natural and it’s been working! Been using for a few months and I see my baby eyelashes coming in a lot more and a lot faster than before. So glad I found this product!!

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Sensitive eyes

I have very sensitive eyes and I’ve tried so many lash oils but have always had uncomfortable and disappointing experiences. Perl lash oil has given me great results without any painful side effects. It’s helped my lashes grow and become thicker without stinging my eyes. I’m a beautician and I’m always recommending it to my clients that are asking for a product to use to help lash growth without hurting their eyes.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Super Thick, Super Long Healthy Lashes!!!

Love it, love it, love it!!

I have been using the lash oil for about 3 weeks now and can already see results! As I have got older, my eyelashes were starting to thin out and not grow very long.

After using the lash oil, not only have my eyelashes grown significantly longer and thicker in a short space of time, I have lots of new baby lashes growing as well.

When I put on mascara, they look like I am wearing false lashes - I am so impressed and over the moon with the results!!

The quality of the product is second to none and you get a generous amount of lash oil too - I have been using religiously each day for the past 3 weeks and I am not even a quarter through.

Highly recommend and will definitely be ordering again!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing! Love this oil 😘

Amazing! I absolutely love the lash and brow oil, I'm sure it's made a difference already and I've only been using it for a few weeks. I had patchy brows from over plucking, and they're definitely looking much better since using this and lots of regrowth where there were stubborn patches for years. I got it mainly for my eyebrows but have been using it on my eyelashes too and they definitely look longer.

I searched for absolutely ages to find one that was more natural and didn't contain prostaglandins like the mainstream ones. Was so happy when I finally found Perl! Highly recommend to anyone in search of a lovely natural & effective alternative to all of the synthetic oils.

12 December 2024
Unprompted review
Rated 2 out of 5 stars

Doesn’t work

Not a fan of the serum it did absoloutly nothing for my lashes what so ever I saw no change and I can’t be bothered to send proof pics for the guarantee because which working person has time to do that really don’t bother wasting your money like I did. I recieved an email to asking for a positive review after recieving a negative review from the owner which I am baffled by because not everyone is going to like your product that’s unrealistic expectation and why not address the issue at hand instead of trying to rectify reviews which is your product just doesn’t do what it claims to do - sorry! I speak the truth on this.

3 September 2024
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Sarah,

Thank you for taking the time to share your experience.

I’m genuinely sorry to hear that our serum didn’t meet your expectations and that you felt disappointed by the process surrounding our money-back guarantee.

We designed our money-back guarantee process to be fair and transparent. The photo requirement allows us to assess how the product performed for each customer and helps us continually improve. We’ve aimed to make this process as straightforward as possible by requesting just two photos, one at the start of using the product and one after 3 months.

As a founder-forward brand, transparency is one of our core values. We send review requests routinely, as feedback—both positive and negative—is invaluable to us. While I understand that not every experience will be perfect, we strive to learn and grow from every piece of feedback we receive.

I’d love the opportunity to make this right. Please feel free to reach out directly at hello@perlcosmetics.com and we'll assist you with a resolution that works best for you.

Thank you again for your honesty and for giving us the chance to improve.

Best regards,
Isobel

Rated 5 out of 5 stars

Amazing products

Amazing products, do exactly as described and love using a lash serum that DOESN'T contain hormones. I apply the scalp oil to my ends before washing my hair and it helps them from drying out as I have to wash my hair daily

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products

I have used multiple products from the company and have loved them all. My lashes was short and snapped from too many lash lifts, the lash oil helped my lashes grow as well as making them a lot healthier again. Would recommend Perl’s products to anyone wanting to try I love them and have repurchased already🤍

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Perl Cosmetics…

I absolutely love my Perl Cosmetics products! I bought the lash oil purely based off the founders story about why she created the product. I found it so inspiring, as someone who has also suffered with a similar issue before.

Not to mention the gorgeous presentation! Branding, packaging, social media feed etc!

The lash oil is exactly as described. If not, better! You can feel and smell how natural this product is. Even if you accidentally get a little bit in your eye, I find it doesn’t even hurt or sting due to how natural the ingredients are.

I’m only a few months in, but I can already feel the difference in my lashes and brows! My lashes aren’t as fragile and don’t fall out as easily and overall just feel healthier.

I’ve already went back and purchased other products (green clay mask and hair oil) and love them just as much as the lash oil 🫶🏻

7 October 2024
Unprompted review
Rated 5 out of 5 stars

The best I’ve tried

I’m loving my Perl cosmetics nourishing lash oil, I’ve seen great results I love that it’s natural I have tried many lash serums and was seeing a negative effect under my eyes so that’s why I tried Perl cosmetics I’m so happy with it and you get so much more product for your money, I got the set with the pink clay mask I have very sensitive skin and usually avoid face masks but this was lovely no sensitivity great results and so nice to have a pamper. Would definitely recommend and will be repurchasing myself and trying some other product from Perl

12 December 2024
Unprompted review
Rated 5 out of 5 stars

No more eyelashes extensions

The most amazing lash oil I have ever used. I’ve always wore eyelash extensions & never felt confident with my natural eyelashes, as they were straight and very short. Since using the lash eye, for just over a month, I have recommended it to all of my friends. My eyelashes are thicker, longer and no longer straight! I can’t recommend Pearl’s items enough, they’re a game changer. I usually put it on before bed, after I’ve completed my skin routine. Since my lashes have grown so much, I now only use it a few times a week and they’re continuing to grow. To confirm, I haven’t had any issues with discolouration around my eyes since using the product.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I really like the ethos of this brand

I really like the ethos of this brand. No green washing and the few products I've tried so far are good.

Supporting local, independent businesses is important to me *edit* still couldn't find the full ingredient list on the page for the new cleansing balm, but could swipe sideways and see the key ingredients in the photos! Thanks for the response!

20 November 2024
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi JH,

Many thanks for your review & we're so glad to hear you are loving the brand.

We have the full ingredients listed on the product page under the drop-down 'FULL Ingredients LIST'.

If you're struggling to find this, please drop us an email at hello@perlcosmetics.com so we can direct you.

Best wishes,
Team PERL

*EDIT*
We've just added the ingredients to our coming soon products :)

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