What a magnificent stay in Casa Rafaella!!!Most gracious and pleasant hosts I ever rented from. Duly reflected in their magnificent house that lacks no comfort, is a spectacular visual delight and equ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing experience at Villa Margherita in Colle, lovely house and fantastic host. And very good services provided by Perle di Puglia, quick response and full support, thank you!
Company replied
Our week-long stay at Masseria Stella del Monte was truly memorable. The villa was large and spacious with two living rooms, an indoor dining room as well as an outdoor dining area, each with a long t... See more
Company replied
We stayed at Villa Floras for one week with friends. The villa was fabulous. It was immaculately clean, the rooms were all of a high standard and, because it was so spread out, everyone had a... See more
Company replied
Company details
Written by the company
Perle di Puglia® è il brand di riferimento per le ville di prestigio in Puglia con un offerta capillare in Salento, Valle d'Itria, Terra di Bari e Gargano. Ci occupiamo di fa vivere esperienze di soggiorno esclusive gestendo l'accoglienza e il soggiorno dei nostri clienti passo passo. Scegli l'esperienza di soggiorno luxury che più ti piace: case di lusso, case tipiche, ville con piscina o di design. Il nostro team è presente in maniera costante e capillare sul territorio garantendoti assistenza e sicurezza per tutta la permanenza. Perle di Puglia® è parte del network Barbarhouse primo in Italia nel settore Case Vacanza e strutture ricettive. Il network è composto da un team di professionisti tra i migliori del settore turistico ed immobiliare ed ha un’offerta di oltre 1.000 unità immobiliari e oltre 10.000 posti letto.
Contact info
4.5
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad broker - a tourist trap!!
We rented from this broker a super villa in Santa Maria di Leuca at around 1.000 euro per day for three weeks plus expenses.
The villa was crap. Kitchen wasn't furnished properly and not working, TV system was down and had to be mended like also the lights in the swimming pool.
The overall maintenance was very poor and the electricity power went down several times.
The broker failed to give us, if not only marginal, assistance.
Very bad experience for what should be a luxury location. A tourist trap (and we are Italian)!!
15 July 2022
Unprompted review
Reply from *Perle di Puglia*
Questa recensione si riferisce ad una prenotazione di un anno fa.
Da parte nostra ci limitiamo a riportare di seguito in ordine cronologico il nostro scambio di mail con l'ospite.
Sarebbe bello avere la possibilità di poter intervenire DURANTE il soggiorno e ci rammarica ricevere una recensione DOPO UN ANNO non capiamo il vero scopo di questo severo giudizio così tardivo.
------------------------------------------------------------------
=> Mail di Barbarhouse al Signor Ibba 22.07.2022:
Buona sera Signor Ibba,
Leggiamo una sua recensione di 6 giorni fa e controllando abbiamo trovato 2 prenotazioni in cui era stato nostro ospite di cui una nel 2020 e l’altra nel 2021.
Speriamo ci sia un fraintendimento perché a noi non risulta che sia stato recentemente nostro ospite. In tal caso sarebbe così gentile da cancellarla oppure farci sapere cosa sia successo?
=> Risposta Signor Alfredo Ibba:
Gentile Sig.ra ...,
no non abbiamo intenzione di cancellare la recensione che confermiamo in pieno.
Siamo stati a Villa Allegra a Santa Maria di Leuca ed abbiamo fatture per dimostrarlo e malgrado le nostre rimostranze, pur essendo vostri clienti, questa è la prima volta che l’agenzia si degna di rispondere.
Questa estate abbiamo pensato bene di non usare più la vostra agenzia.
Distinti saluti,
Alfredo Ibba
...
=> Risposta BarbarHouse:
Gentile Signor Ibba,
grazie per la sua mail di risposta ci scusiamo per averla disturbata ma ci siamo stupiti di ricevere una recensione dopo un anno per un soggiorno nel 2021.
Se ci avesse avvisati durante il soggiorno avremmo potuto intervenire ed evitare che si portasse avanti questo “rancore” crediamo sarebbe stato più corretto darci l’opportunità di intervenire invece di ricevere una così severa recensione dopo tanto tempo.
Accettiamo a malincuore la sua decisione di non voler rimuovere la recensione e ci dispiace che non voglia più usare la nostra agenzia.
Cordiali saluti
Horrible experience with the agency
Horrible experience with the agency. The property was ok, but the services of the agency were horrible. After we paid almost 6000 euros for renting a villa for 1 week, and also a deposit of 500 euros, the deposit was not returned (because there were some things left and some waste) even if the contract specified that only 80 euros will be retained in case of non disposal of waste. The agent(Lisa) had a very rude attitude and blocked my number after I wanted some answers for this.
11 July 2022
Reply from *Perle di Puglia*
Dear George,
thank you for giving us the chance to point out what happened in the villa:
Your group of people hasn't taken all the rubbish from the villa which costs 80,00 € and your group has ripped up a light pole in the garden which costs 150,00 € and this is exactly the amount of money we have taken from the deposit. We know that you have left the villa some days before and have not been there to verify what happened.
This is the status quo and we are sure you understand now how it came that the deposit could not be refunded entirely.
Thank you and with best regards
Team Perle di Puglia
Luxury stay was more like a cheap rental
A promised luxury stay included the following: our check in person sending us to the wrong place and arriving 1.5hrs late, 2 showers not working, one of the stoves not working, the dishwasher not working, no promised bbq, the WiFi barely functional… the list goes on. It would be barely acceptable if we had paid $1500 for six nights, however we paid 5 times that. They are rip off artists
Update: in response to their comments, the location given was given to us as a Google map pin from the person meeting us, the WiFi was slow and as I pointed out only worked in one of the 4 buildings that made up the residence. There was no bbq, there was a shelf with 6 broken pieces of brick, and no grill. I’d point out as well that despite your company knowing about the myriad of broken appliances from the moment we arrived, over the course of a week you sent no one to fix the problem. The only reason we received over 60% of what we paid back was because we went directly to Marriott who we had booked with and they were so embarrassed by our experience that they refunded the bulk of the rental fee- partly in recognition of how unhelpful your team was and the fact that you seemed to think we should just live with a rental that whilst might look nice in the pictures was filled with broken appliances, broken showers and non functioning or absent amenities.
11 June 2022
Unprompted review
Reply from *Perle di Puglia*
Dear Allison,
thank you so much for taking the time to write a feedback and giving us the possibility to answer also here to your unfair accuses.
Regarding the wrong meeting point, you most probably made a mistake in putting the adress into your navigation system the same mistake you did with the deliverer of your wine to the wrong adress.
Regarding the home equippment, WiFi was perfectly working in the main building, the barbeque was there and perfectly functioning.
Regarding the stoves, the dishwasher and the shower, we have immediatly send a technician to solve it and gave you a rimbursement for the inconvenience and apologized.
Thank you for staying with us.
Team Perle di Puglia
Wonderful stay at the Villa Margherita
Wonderful stay at the Villa Margherita. The property is perfectly clean and well maintained. Margherita is also the best host ever. I highly recommend.
3 May 2022
Unprompted review
Reply from *Perle di Puglia*
Thank you so much for your kind feedback.
We hope to have you soon again here with us in Puglia.
Team Perle di Puglia
Amazing experience
Amazing experience at Villa Margherita in Colle, lovely house and fantastic host.
And very good services provided by Perle di Puglia, quick response and full support, thank you!
2 May 2022
Unprompted review
Reply from *Perle di Puglia*
Thank you so much for your kind feedback.
We hope to have you soon again here with us in Puglia.
Team Perle di Puglia
Reply from *Perle di Puglia*
Thank you so much for your kind feedback dear David.
See you soon!
Team Perle di Puglia
Reply from *Perle di Puglia*
Thank you so much for your kind words,
we are delighted that you enjoyed your stay and our services and look very much forward to welcome you soon again.
Thank you
Team Perle di Puglia
Professionali e disponibili.
23 June 2021
Reply from *Perle di Puglia*
Grazie!!!
Bello leggere la sua soddisfazione siamo a disposizione.
Team Perle di Puglia
Fantastic service!
Very professional, personal, flexible and helpful service. We had a good and swift response to all of our enquiries. Thank you!
16 June 2021
Reply from *Perle di Puglia*
Dear Claudia Maria,
thank you so much for your kind words, we are delighted that you felt well assisted and hope to have you soon again as our valuable guest.
Thank you
Team Perle di Puglia
Nice place, but needs modernization
It’s a nice area and nice place. The housekeeper was very friendly & helpful. However I deduct a few stars because of the following: the house is nice and spacious but the interior, garden & the fittings urgently need modernization.
7 November 2020
Reply from *Perle di Puglia*
Dear Mr. Claes,
thank you so much for your time in writing to us, we are happy that you liked the area and the place and had a good experience with the Houskeeper, we will take your notes regarding your suggestion for the interior and garden and hope to have you soon again as our guest.
Our reservation department will be delighted to give you all necessary information and suggestions according to your needs and find the right solution for your next stay.
Thank you for staying with us & greetings from Puglia :)
Your TEAM Perle di Puglia
We had beautiful holidays
We had beautiful holidays. Outside, it is perfect with the pool, covered terrace, much space, ecc. Really very nice!!! Inside, most of the showers are not working perfectly. W-lan, a dishwasher and a "Stewi" (for hanging the wet towels and clothes outside) are a must, but are not there! Inside, it could be a little bit nicer for this expensive price. The street to the beach/centre is a bit dangerous to walk. The rest was really great. The 2 men of the agency (Claudio and Andrea) have been very nice helpful and always on time. Also by whatsapp quick answers. Thank you!!
19 October 2020
Reply from *Perle di Puglia*
Thank you so much for your kind words and we are happy to read that you had a great time with us. Claudio & Andrea will get your positive feedback about their quick answers and availability we are delighted that you appreciate our services.
Thank you for the useful information regarding the repairs, we will check and fix all mentioned items and do apology for the inconvenience. Regarding W-lan and dishwasher, all the services are listed in the home description on our website and in our offers/confirmation, our suggestion for your next reservation with us is tell us exactly what are your needs in a home/villa so that we will provide for the right solution for you which fulfill all your requirements.
Thank you for your time in writing to us. Looking very much forward to have you soon again here in Puglia.
Sunny greetings from your TEAMPerle di Puglia
We were left without contact when we…
We were left without contact when we booked our accommodation in Andrano. Simone was the agent. We have had no contact whatsoever and would never recommend you.
12 October 2020
Reply from *Perle di Puglia*
Dear Mr. Zaman,
thank you so much for your message we do apologize for the inconvenience, you have booked through a online tour operator and normally we get the information from the OTA in case of any issue, we have checked your reservation and we didn't find a note on that.
We really hope to have you as our guest again soon and Kindly invite you to get in direct contact with our reservation department which will find the right accommodation for your needs.
Be well and kind regards from Puglia.
TEAM Perle di Puglia
A very very unhappy holiday
We paid for the villa to be EXCLUSIVE but the owners, the Fortunato family, decided to stay at the villa for most of the days we were there. We are still waiting for a refund on this.
The refrigerator was never very cold so a lot of our food was ruined.
There are many many other things I could write but I want to keep this review short and sharp. A very very unhappy time for our family.
I did not want to write this review as I thought it would damage our chances of getting a refund. Here we are in October, 2 months later, and there is no sign of a payment. For anyone who is considering renting this villa, I have a word of advice: Don't.
4 October 2020
Unprompted review
Reply from *Perle di Puglia*
Dear Mr. Heaney,
thank you for your message and we are absolutely aware about your case which, as you know are handling directly with all involved parties, it takes even longer during this unpredictable times but we are in a good faith and are doing everything possible to solve and close this case.
We hope you will trust us also in future and contact us directly for any request we will be more than happy to accomodate you in respect of your needs.
Thank you and with our best regards from Puglia.
TEAM Perle di Puglia
Scam
We have booked a stay during the pandemic through the website Abritel (Expedia) and we couldn't go to Italy due to travel restrictions.
We wanted to get at least a voucher for a stay next year but it's been impossible ; the agency never accepted the demand and Expedia mentioned they were unable to do anything. This is unacceptable and barely legal.
8 June 2020
Unprompted review
Reply from *Perle di Puglia*
Dear Alexandre,
we do not have any reservation on your name, nevertheless as a general information we just can handle cancellation and/or changes for direct reservations with us, in case you have used an online travel agency, this is your sole point of contact for any kind of request.
Thank you for your understanding and with our best regards from Puglia.
TEAM Perle di Puglia
VOLEURS ARNAQUEURS THIEVES MAFIA LADRO
VOLEURS ARNAQUEURS THIEVES MAFIA LADRO
They took our money after trip was cancelled by COVID measures and refuse to change the dates to next year.
Also, go on google, very bad reviews
1 October 2020
Unprompted review
Reply from *Perle di Puglia*
Dear writer of this feedback,
unfortunately we cannot find any reference of a booking on your name with us, nor we do have a reservation number related to your feedback (which normally happens for guests' feedback here on Trustpilot).
We have two options: 1) cancel this fake review or 2) give this comment to our lawyer!
BUT
Instead we will use this feedback for the following reasons:
Give you the opportunity to grow and be a better version of yourself!
We do not sue you for defamation to set a positive example you have the chance to voluntarily delete the offensive and discrediting text against us. Moreover we dissuade you from future comments on any channel or social network.
Let us just give you a free advice: you are using words such as "mafia and ladro" most probably because you ignore how strong and cruel those words and the concept behind those words are.
We are in hospitality and we are used to face and solve problems to make our guest feel happy and relaxed, we are used to answer to constructive criticism and always do our best to get a better service out of it.
See, we also took the time to answer to your offensive words and we really hope you take the time to reflect on the meaning of your totally unfair and unacceptable message.
With our very best regards
TEAM Perle di Puglia
Reply from *Perle di Puglia*
Thank you so much & see you soon again :)
Team Perle di Puglia
great holidays in Puglia
The house was really super, everything we needed was there. The one thing that bothered was the sofa bed in the second bed room - it is only suitable for small children. A twin bed or two single beds would be much more suitable.
The pool was great and we spend a lot of time there. It´s a 15 minutes walk to the beach
16 September 2020
Unprompted review
Reply from *Perle di Puglia*
Thank you so much dear valuable guest,
we have noted all your suggestions. Thank you so much and looking very much forward to welcome you soon again.
Team Perle di Puglia
Rental of Villa 1 year ahead
I had an inquiry for a Villa that went beyond the normal booking. The staff was very friendly and understanding in dealing with my request and putting the wishes forward to the property owner. Very flexible also with the use of different communication media i.e. Whatsapp; email and phone .. all no problem. The rental is for 2021 .. so more to come.
27 July 2020
Unprompted review
Reply from *Perle di Puglia*
Thank you so much dear Jolanda,
looking very much forward in welcoming you soon.
Team Perle di Puglia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.