Pernia's Pop-Up Shop Reviews 

Very helpful and provided plenty of shipping options.

The team are really helpful at the start (since they want you to buy something) but when I got my order and it came with loose threads, scuff marks and bad sewing, their behaviour switched and we're very reluctant to offer me any resolution like an exchange or return. They said it passed quality checks but it obviously was made terribly and did not look anything like the image online. I had to raise a dispute because they kept giving me delayed responses.

Henry has been prompt and super helpful in rescheduling my appointment. Looking forward to visiting the store soon!

Hritik and his team has helped me a lot. I got shitt scared when i received only one item from my order of a full set, but this guy called me ots and tracked everything in minutes and helped me by the delivery of remaining products the same day. 5 stars to him and abviouslu to pernias quality check the fit was awesome

My order to Pernia was a bit tight to the date I wanted it for .But they pulled out all the stops for me to ensure the outfit reached me on time for my birthday event.Special thanks goes to Jigar Doshi who kept me calm during my panic about receiving the item on time.He was polite abd very accommodating and assured me that the item will reach me on time. He kept me informed and upto date with dispatch and tracking of my item .I am so happy and excited to wear my outfit on the big day .Thank you Jigar your customer care was amazing,thank you pernia for making it happen and for the beautiful outfit.

I would like to share that Pernia Shop has excellent customer service. Vishakha was extremely helpful and responsive to my queries in a timely manner. She was proactive, kind, and very supportive throughout.

I ordered 3 outfits over a month ago and got told they would be here on time .. my functions are this weekend and I get told today that they are only shipping them this week .. totally disappointing and I know I will NEVER order anything from them again… am even more worried that what they have sent will not be ok especially if they are so unreliable !! STAY AWAY FROM THEM!!!!!

I ordered a necklace set for my engagement party and it said that the necklace set was going to ship at a date close to my event. I reached out to Pernia’s Pop Up customer service and Henry D’Souza was extremely helpful. He got my necklace set expedited to me and was very communicative. Great service!

Shonny Singh was very helpful in coordinating with team to help lengthen blouse that was originally too short

there was some confusion with product pick up/ dropping off to ship back to Pernia, but it was resolved with the help of Shonny

Jigar Doshi is an absolutely delight to liaise with , his outstanding professionalism and ability to tackle any issues and queries with exceptional ease makes him one of my favourite member of your esteemed establishment! Keep up the good work! Well chuffed !! Thank you Jigar !

I had some issues with purchasing on the online website, but they processed my order via WhatsApp with fantastic service. I received the item I purchased today and it’s fantastic. Excellent quality, shipping time and customer service. I have made several purchases from Pernia’s Pop-Up Shop and I’ve had a great experience each time.

I booked my appointment at Pernias pop up shop in NYC. Henry helped me book my appointment and the process was smooth.

They took all my measurements and the outfit was exactly as expected. I was reached out to via WhatsApp for shipping information.

We spoke with Henry getting our appointment booked. It was a very seamless and easy process. Thanks!

Good communication

Have the pleasure of working with Henry and Isha! They are always so friendly and keep me updated on the status of my customization and shipment. I really appreciate the customer service here at Pernias! I would definitely shop here again. I can’t wait to get my outfits to wear to my brother’s wedding!

Horrible, overcharged and then 2 weeks after order was placed ed explained there would also be customs charge. This is rude and disgusting. They only care about money and are super shady, do not order from this company!!!!!!!

Excellent customer service! Vijay was truly helpful in getting my order shipped on time

Vijay was excellent at responding quickly and answering all my questions, look forward to my appointment

I had a great experience with Pernia’s Pop-Up Shop. Hrithik was very helpful, professional, and quick to respond to all my questions regarding my order. The support was smooth and pleasant from start to finish. Thank you for the excellent customer service!