Pernia's Pop-Up Shop Reviews 

I am ordering for the first time and am located in South Africa, making such an expensive purchase can be nerve wrecking but Henry was extremely helpful and made the entire experience great!!! Highly recommend

Thank you to Henry for making the process so easy and straightforward in an otherwise very stressful time! He was able to ensure everything would ship out earlier for me, despite an otherwise later arrival date plan, which was so great for my peace of mind. Good quality clothes from the brand.

Very poor customer service. I was promised timely dispatch but received no updates or communication. The item was sent late, after it was needed, and I had paid full price even though it was discounted. Overall, a frustrating and disappointing experience.

Pernia's has amazing service and quality products…this store and especially Henry Dsouza was extremely helpful in delivering my merchandise to me on time!! Highly recommend this shop for everyone!

Henry Jackson Dsouza was consistently helpful, engaged, and responsible throughout our interaction. At Pernia’s Pop-Up, he played a key role in clearing confusion and ensuring that my outfit requirements were fully understood and met. He approached tasks with a clear sense of ownership, followed through on commitments, and remained attentive to important details. His responsiveness and proactive communication made the entire process smooth and efficient. Overall, Henry is an asset to Pernia’s. Thank you Henry

This website is great for online shopping. They have wide variety of designers and customer service is excellent. Special thanks to Henry for his awesome support and answering all the questions in a timely manner.

Very helpful staff! Very patient Henry Helped me resolve my issues for delivery
Staff were very helpful while I was ordering my items too!

Lots of variety for out outfits.
Great customer service & good swift communication - thanks Henry

I have been shopping with Pernia’s a few years now. They never disappoint- customer service is very responsive and quick to respond to any questions. I purchased a big order this time and Henry was great with making sure my products were shipped to the right place. Wonderful experience.

Everything was perfect! Ashiya helped a lot!

The outfits are amazing. Excellent quality. I am very happy with my purchases!

Pernia has been wonderful to work with for my purchase of my wedding outfit for my son’s wedding. Their response time has been quick and detailed. Their entire staff, Henry Jackson Dsouza for example, have been very patient and responsive with my questions and requests.

Had a pleasant experience with Pernia’s ordering process. The staff, especially Henry, was helpful in the whole process from ordering the dress, to making alterations to finally expediting the order for the dress to arrive on time for my functions. Thank you so much for making this an easy endeavor during a stressful time.

I had ordered a couple of outfits but I needed one to arrive early, and Pernia's was able to ship it separately for a small additional fee. I was very grateful for their quick help! Jigar Doshi helped me with the adjustment.

Sabiha was prompt and very helpful with my order!

Excellent, the staff at Pernia's was able to expedite my order as requested and ship it ahead of time to ensure I would receive it in time for my events. Henry was very helpful through the shipping process!

Pernia’s Pop - up Shop and one of their team members Riddhi Nagda came through! She was excellent and updated me. In the beginning I thought this won’t work out especially with the little time consuming, but it all worked out. Their team and customer service is amazing and they were all excellent! They connected with me each time I needed to get answers. Eventually everything came out together perfectly and so beautifully! Our MM outfit is so so gorgeous and perfect on point!! I requested them last minute to adjust the size and that was done so perfectly on point especially the skirt length, ugh we love it!! They assured me with the correct delivery date even though I was not expected but it was nicely packaged and delivered!! So happy! Can’t wait to share photos!!

Pernia’s has elegant and refined outfits. The customer service is excellent and th delivery service was great.

My experience with Pernia’s Pop-Up Shop has been nothing short of abysmal. Easily the worst online shopping and customer service experience I’ve ever had. I purchased my wedding outfit through them and specifically confirmed with a customer service representative that the item could be returned if it didn’t fit. I was told it was returnable as long as I notified them within 24 hours of delivery (already an extremely restrictive policy).

When the outfit arrived, it was drastically smaller than the measurements listed online and clearly did not fit as expected. However, Pernia’s is now refusing to honor the return, claiming the item is non-refundable, directly contradicting what their own representative told me over the phone.

What should have been an exciting purchase for my wedding has instead turned into weeks of frustrating back-and-forth with customer service. Responses take days, most of my questions are ignored, and I repeatedly receive the same copy-and-paste responses instead of any real assistance or accountability.

This experience has been disappointing, stressful, and completely avoidable. I strongly urge Pernia’s management or customer service leadership to review this case and make it right. Based on my experience, I would tell others to avoid purchasing from Pernia's entirely.

I am very tall and ordered a custom outfit which I received as identical to the photo. It was beautiful, well made and fit, except for the neck which was not one of the measurements required. The zipper also was stuck. Customer service (Riddhi and Shonny) was outstanding and called me several times to discuss and video chat the solution. I ended up returning the top for correction and received the altered item, which fit perfectly. Overall, I would recommend this company.