Personal CapitalReviews 

722
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Pure poison. Invested 100k. They managed to lose 12.5 % or $12,420 in 20 months. We're retired 67 years old. They lost or stole $6,108 from date of closing 08/15/2023 to date of payout 08/21/2023, th... See more

Rated 5 out of 5 stars

Fantastic tool for getting and keeping your financial house in order. Easy to set up, and once you do, you can get both a bird's eye view and a detailed look at where you stand with regard to cash on... See more

Rated 1 out of 5 stars

Personal Capital is broken most of the time. I have opened dozens of support tickets with the vast majority that go nowhere. Citi Card, Amazon, Navia, etc etc don't work with Personal Capital. It's... See more

Rated 5 out of 5 stars

I love Personal Capital and recommend it to friends to begin their financial journeys. The net worth graph is an easy way to view the impact of debt and grow assets. I also love the monthly emails tha... See more

Company details

  1. Investment service
  2. Financial advisor

Information provided by various external sources

Personal Capital is an industry-leading digital wealth management company with a holistic 360° approach to money management. Our state-of-the-art tools and technology provide investors with a complete financial picture and our registered investment advisors provide expert guidance, and logical strategies, based on a personal understanding of an investor’s financial picture and goals. We currently manage more than $11 billion in assets and have offices across the U.S.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

722 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(722)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I can't connect my accounts

I can't connect my accounts. I've been going back and forth with support for a month.

2 July 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

We are sorry to hear Randy, most aggregation issues will work themselves out overtime, but we hope to find a resolution soon.

Rated 5 out of 5 stars

Amazing software

Amazing software. I love how personal capital aggregates all my data. It's truly the swiss knife of personal finance. I an can see an all-encompassing picture of my finances in one place. The user interface is very well designed, with easy-to-understand and visually appealing data. It's really convenient how it's linked to all my accounts and I can have a quick picture of my finances and drill down into the data. Love personal capital and highly recommend it to anyone!

2 July 2021
Unprompted review
Rated 1 out of 5 stars

My accounts won't connect

My accounts won't connect. I've filed tickets and have had no help. I've called, emailed, chatted... no person has been able to help.

24 June 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Sorry to hear you're having trouble syncing Brian, please reach out to support@personalcapital.com and we can definitely help. We also keep our support page up to date with known issues and is a great resource for syncing tips with various institutions. https://support.personalcapital.com/hc/en-us

Rated 2 out of 5 stars

I wish I could love it like everyone else

I wish I could love it like everyone else.
My accounts keep being disconnected and I have to reverify almost daily which is quiet taxing.
One of my bank accounts refused to connect which is a glitch from personal capital.

Reached out but its been over 3months and no one has gotten back to me. I kept asking them if they are solving it as there was no communication from their side.

Food concept I just wish it would work for me.

14 June 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Sorry to hear this Zipporah, thank you for letting us know!

Rated 4 out of 5 stars

Great Tool Overall

I've used PC for a while now, and I really like all the features and how generally easy it is to navigate around the site. Both the desktop and phone apps work great and are intuitive to use. The only downside is account integration sometimes doesn't work (especially with Robinhood). I don't know if it's an issue with PC or with the other accounts, but it makes it hard to really want to use PC when I can't sync all my accounts. Other than that, I really like everything about PC.

4 June 2021
Unprompted review
Rated 4 out of 5 stars

The best all-around personal finance tool

The best all around personal financial tool in managing all accounts, all transactions, and investment analysis. Would love the ability to have more expense categories or for the tool to recall what a transaction was for the previous month and appropriately label it the next time it occurs.

10 May 2021
Unprompted review
Rated 1 out of 5 stars

I have to enter the password multiple…

I have to enter the password multiple times for this to work

19 April 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Please email support@personalcapital.com with the email associated to your account and we are happy to look into the issue!

Rated 4 out of 5 stars

The pros and cons of this app

I love this app because i get to see my overall net worth and i dont have to deal with putting all my savings and expenses on a spreadsheet. The only minor thing that I wish will improve is one of my bank accounts and brokerage accounts keeps signing off and i kept fixing my log in of my bank accounts so I can see my up to date net worth. I sometimes dont remember my password when it asks me to sign back in since I’ve already log in the first time when i register my account. Is it really necessary to enter my credentials again when it kicks me out? I didnt sign off my account. I dont know why one of the account signs off randomly. But thats the only minor thing that wish it improves is to keep my accounts signed in. I constantly keep fixing my account because t doesnt count my overall new balance when its signed off. And another thing is, the account balance takes about 5 mins to load meaning when i try to log in to check my account, it takes about 5 mins to load and it renders/buffers for a really long time. Again, these are just my honest comments about my experience with this app. Wish it would have been faster loading when i sign in to check my balance net worth. Overall, i enjoy this app alot. This helps me keep track of my assets and liabilities.

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Worth trying out

Makes keeping track of your finances so much easier! You can seek all bank accounts, credit cards, retirement accounts, and anything else you may have, all in one place. It has helped me keep better track of my family’s finances. I would highly recommend giving it a try.

12 April 2021
Unprompted review
Rated 1 out of 5 stars

I cannot use my account because I…

I cannot use my account because I cannot get into it!!!!
I have tried your method to fix the problem and cannot get it done, I have asked to handle the problem by phone and receive no response????? I need an answer I can work with or return my funds to me!!!!!!
Vincent A. DiGirolamo

9 April 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Can you email us at support@personalcapital.com with your email associated to your account? We can help!

Rated 1 out of 5 stars

The personal capital app sucks

The personal capital app sucks. There is so many syncing and updating errors with my accounts it render it useless. Definitely needs some work.

8 April 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Hi Lane, Thank you for your feedback, if there's anything we can do to support your syncing errors please email support@personalcapital.com or visit our support page. Often times aggregation issues are due to particular institution's feeds or recent security changes and will resolve themselves over time. We also continue to work with our aggregation partner, Yodlee, to resolve these issue in a timely manner.

Rated 3 out of 5 stars

Customer support

I started with the online platform two weeks ago...no advisor services needed. At first I was very impressed with the interface and ease of linking accounts.....then it changed. I have had trouble linking two accounts and have submitted web tickets and support emails for a resolution....I'm still waiting. If their support response time is any indication of the service they provide, be wary. I am truly disappointed as I am looking for an alternative to Quicken after 20 years. I'll give it another day or so and then I will be forced to move on.

UPDATE: Only two hours after a negative review, I get a response. The response is to submit a support email...which, as I stated, I've done several times. It's disappointing that it took a review to get someone's attention. I really want to like this product. I will update this review as needed.

UPDATE 2: Someone reached out and after about a week and several emails, my situation is resolved. As I stated, I want to like this product and can now have full capabilities. If any further updates are needed, I will supply.

7 April 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Sorry to hear about aggregation troubles, please email support@personalcapital.com and we can definitely help!

Rated 4 out of 5 stars

I do recommend personal capital

I have used PC for 2 years now. It has assisted me in sticking to my planned budget and get a realistic, live picture of where my spending and finances are at.
I sometimes get a little frustrated when there is a delay in transactions posting because I cannot immediately update the categories at times.
Other than this, I really enjoy personal capital and it is very user friendly. Because it is free it also makes it amazing value!

5 April 2021
Unprompted review
Rated 1 out of 5 stars

If I could rate it zero stars I would

If I could rate it zero stars I would. PC business model is not any better than a robo advisor except they charge a hefty advisory fee while your money sits in ETFs. After speaking with the salesman to initially transfer my accounts I was assigned to the advisory TEAM and told to contact them for questions, issues, and support. I spoke with at least 6 PC personnel to get up and running, some better than others, but it is a task to get someone on the phone and you are never guaranteed to speak to the same advisor if you have below $250,000. How is that personal attention (which was promised during my initial calls) The advisory team sold all positions regardless of being positive for several years to put my whole portfolio in ETFs. They would not consider leaving current positions and investing new money in ETFs. Furthermore, when asked how monthly allotment of 350 would be auto invested I got a chuckle from the advisor on the phone as if that little amount was not good enough for their time. Finally, after transferring my accounts back out I have lost the ability to see my remaining accounts. If you receive a call from the PC sales team, hang up quickly or let them know you are not interested in paying fees to park your money in ETFs. Unprofessional and extremely misleading financial services company.

21 March 2021
Unprompted review
Rated 5 out of 5 stars

Personal capital has been a game changer!

Personal capital has been a game changer for tracking net finances and networth. Not only does it let you set financial goals for retirement but it allows you to track all your accounts so you can really see where you’re at financially with your networth. I highly recommend this financial app to anyone who wants something organized & easy to manage!

20 March 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look