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Reviews shaping this summary
Have been with J.P.Morgan personal investing (aka Nutmeg) for a number of years now. It was easy to set-up a S&S ISA and even have different pots for different purposes or different risk levels.... See more
I have a Chase account and decided to respond to the reward offer to open an investment account with JPMorgan. It was frustrating to have to create a new account, go through the whole process of... See more
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
Company details
About J.P.Morgan Personal Investing
Written by the company
At J.P. Morgan Personal Investing, we're here to help you make more informed decisions for your wealth.
Invest with clarity:
Tap into 150 years of J.P. Morgan expertise, with an intuitive app made for modern investing.
Personalise your portfolio:
You can tailor our award-winning ISAs, our General Investment Account and Personal Pension with our range of investment styles and risk levels.
Put your investments in expert hands:
Our team use strategy and market knowledge to manage your money in a globally diversified portfolio.
Bring your next step into focus:
With exclusive tools, like our free wealth planner, you can track your progress and create a personalised strategy for your long-term goals.
Speak to our wealth experts:
Need support? We offer free guidance, or you can opt for paid advice and a bespoke financial plan.
Contact info
United Kingdom
- personalinvesting.jpmorgan.com
4.1
Great
3k reviews
No recent history of asking for reviews
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Complete lack of understanding from JPM
I tried to set up a new pension on line and deposit a lump sum before the financial year end. JPM managed to duplicate my DDR, which I had to ask my bank to cancel, as JPM were unable to correct it. By this time I had decided to use an alternative provider and not continue with a JPM pension. However, for the next 3 months my JPM account was showing a balance of £20000 plus interest. I tried several times to flag the error but to no avail. I was even advised to start taking the pension or transferring it to another provider. Eventually, I persuaded them to review the deposits and they reversed the payments. I would have appreciated an apology and thanks for giving them their £20k back but I have heard nothing. One star is being generous.
13 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Sue,
Thank you for taking the time to share your feedback.
I’m really sorry for the inconvenience and frustration caused by the duplicated Direct Debit setup and the confusion this created around the balance shown — this is not the experience we want anyone to have, particularly around tax-year deadlines.
While I can’t identify you or access any account details via Trustpilot, I do apologise for what you’ve described and I’m glad to hear the duplicate payments were ultimately reviewed and reversed.
If you still need any support, you can find the different ways to contact our teams (including online options) here: https://www.personalinvesting.jpmorgan.com/contact-us and you may also find helpful guidance in our Support Centre: https://support.personalinvesting.jpmorgan.com/
Best wishes,
The J.P. Morgan Personal Investing Team
Nothing but frustration
Ever since JP Morgan acquired Nutmeg, the service has gone downhill.
A simple change of banking details takes.... well I don't know how long it takes, because "the team are busy" and can't confirm a timeline. I get promised callbacks by managers that never materialise, and money seems to go into my account but then disappears into thin air.
And before I get the usual spiel in response, yes I've already logged 2 complaints with your team, and no I'm not going to call again to go through the same frustrating experience I went all the previous times with a team that can only "pass on a message" to other teams that actually deal with things.
17 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Anthony,
Thank you for taking the time to share your feedback. I’m sorry to read about your experience with J.P. Morgan Personal Investing.
Over the last couple of months we’ve experienced much higher-than-usual volumes and, in some cases, we were operating outside our usual service levels, which is not the standard we aim to provide.
We always do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t get things right the first time. As such, we’re always willing to investigate complaints with the aim of finding a suitable resolution to any concerns raised. As we’re not currently able to identify you or access any account details via Trustpilot, we can’t provide specific information on your complaint — but please rest assured we take all complaints seriously at J.P. Morgan Personal Investing, ensuring they’re reviewed thoroughly by someone with the right knowledge and experience.
We completely empathise with your frustrations and we hope our Complaints Team has since been able to resolve the issues you experienced.
If you still need any support, you can find the different ways to contact our teams (including online options) here: https://www.personalinvesting.jpmorgan.com/contact-us and you may also find helpful guidance in our Support Centre: https://support.personalinvesting.jpmorgan.com/
Best wishes,
The J.P. Morgan Personal Investing Team
Pretty sloppy customer service
I found this investment company to be ok at first but when they wanted me to invest more they wouldnt leave me alone , when I finally transferred my investments from another platforms it didn’t go smoothly and they just didn’t communicate what had happened. They seemed to have no idea how to transfer my money ( they lost all my forms and didn’t even initiate the transfer )and I lost money with uninvested cash just sat there for ages after selling stocks to transfer .. Since then I’ve had no communication and emails have gone cold . I decided to cancel the transfer in the end as it was too stressful and my future pension was too precious to be mucked about with . I’ve sent lots of emails and no update / explanation on how it was dealt with or what happed . Very angry and disappointed.
28 April 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Jason,
Thank you for your feedback. We apologise that your experience transferring your investment from another provider to J.P. Morgan Personal Investing has not been as positive as we would hope. While we’re unable to access your account or review the specific case you’re referring to, we would like to take the time to address your concerns.
To open an ISA, General Investment Account (GIA) or pension, the minimum investment is £500. Top open a Lifetime ISA or a Junior ISA the minimum investment is £100. To open an income investing pot, the minimum investment is £10,000. This investment strategy is only available when opening an ISA or GIA. We aim to offer truly diversified portfolios. Investing smaller sums could result in a portfolio which is overly exposed to a particular asset class, making it incompatible with your investment goals. Please be assured – you can contribute as an when you wish and there is not obligation for your to invest further.
I do apologise if you transfer was delayed due to lost forms and if you did not receive a timely response in regard to this. We always to do everything we can to make sure you receive the best possible service; that being said, we know that sometimes we don’t always get things right the first time. As such will always be willing to investigate any issues with the aim of finding a suitable resolution to any concerns you may have. As we are not currently able to identify or access your account, we aren't able to provide specific details on this case. That being said, if you reach out directly, we will ensure to give this our full attention and make sure it’s dealt with by someone with the right knowledge and experience.
I hope the above serves to address your concerns. If you have any further queries, our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to look into this for you.
For information on how to contact us, please see the following link: https://www.personalinvesting.jpmorgan.com/contact-us
Best Wishes,
The J.P. Morgan Personal Investing Team
Craig was absolutely superb
Craig was absolutely superb and made an otherwise complex task easy to understand.
16 June 2026
Unprompted review
Great platform and excellent customer…
Great platform and excellent customer service - Ervin from their team was super helpful!
15 June 2026
Unprompted review
Great company to invest with
I'm really happy with the way JP Morgan are investing my money. I had a message from Lu today explaining the latest that is happening to the account. I would recommend them as they have proved completely trustworthy
Thanks
12 June 2026
Unprompted review
Pretty rubbish service
Pretty rubbish service. Web links that don't work. 2+ week waiting time to discuss a PCLS withdrawal, unresponsive web chat, asking for bank statements to be emailed.
12 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Adrian,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. While we’re unable to access your account or review the specific case you’re referring to, we would like to take the time to address your concerns.
Once we receive and process the required Benefit Payment form and bank statement, we then require a call with a member of our advice team. Due to regulatory requirements surrounding the suitability of pension drawdown we will only be able to finalise your withdrawal instruction once you have had this call with a member of our advice team. We will then be able to sell down your funds. We apologise if there was a wait time to get this call booked in. If you are ever looking to reach out to us urgently, we recommend giving us a call and we can coordinate with our wealth team for you to see if we can accommodate your request sooner.
We’ll process your drawdown as quickly as possible once all the required documents have been received and the advice call has been completed. Please be aware it may take a further 3-4 weeks for the requested funds to be received in your bank account.
I have attached further information on our support page outlining the drawdown process: https://support.personalinvesting.jpmorgan.com/?article=360004317677-Withdrawing-money-from-your-pension
I am sorry if you have encountered issues with our live chat service. If there is ever an issue with our Chat service, and you need to contact us urgently please be assured you can always give us a call on 020 3598 1515.
We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. Accordingly, encourage you to contact us by phone or Live Chat so we can look into this. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
Best wishes,
The J.P. Morgan Personal Investing Team
Unsatisfactory customer support quality, long delays, ghosting, and poor CX
I would like to raise a complaint about the quality of the customer support service. Long story short, I tried to restore access to my account several days ago. I was given a link to verify my identity, which I successfully completed. Since then, I have received no follow-up, no further instructions, and I still cannot access my account.
I’m very dissatisfied with how this case has been handled.
To add to this, the chat experience itself is extremely buggy and the overall user experience is very poor. When I try to contact customer support by email, I often do not receive any response for days.
This level of service is completely unacceptable for such a respected and major company.
11 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Sasha,
Thank you for your feedback. We apologise that your experience verifying your identity and getting in touch with our client services team has not been as positive as we would have hoped. While we’re unable to access your account or review the specific case you’re referring to, we would like to take the time to address your concerns.
I do apologise if we have taken longer than expected to get back to you following the completion of your identity check. We are currently experiencing a higher-than-usual volume of inbound contacts, and we do apologise for any delays this may cause. We aim to set clear expectations for our clients, and appreciate that delays would be frustrating.
We always to do everything we can to make sure you receive the best possible service; that being said, we know that sometimes we don’t always get things right the first time. As such will always be willing to investigate any issues with the aim of finding a suitable resolution to any concerns you may have. As we are not currently able to identify or access your account, we aren't able to provide specific details on this case. That being said, if you reach out directly, we will ensure to give this our full attention and make sure it’s dealt with by someone with the right knowledge and experience.
I hope the above serves to address your concerns. If you have any further queries, our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm and will be happy to look into this for you.
For information on how to contact us, please see the following link: https://www.personalinvesting.jpmorgan.com/contact-us
Best Wishes,
The J.P. Morgan Personal Investing Team
I initially had an issue with…
I initially had an issue with withdrawing money from my account since it was a revolut account and they didn’t allow it. However they made an exception for me and I was able to withdraw my money. The team were very helpful in resolving this issue although it did take some pushing to finally get through to them.
8 June 2026
Unprompted review
Really excellent and prompt service-…
Really excellent and prompt service- can't rate highly enough. Extremely helpful and their solution saved me so much time- wish I'd rung them earlier.
11 June 2026
Unprompted review
Excellent customer service
Excellent customer service. Very knowledgeable customer service team. Answered all questions efficiently and walked me through the whole process. Can’t speak highly enough of Ervin. He was very helpful and understood my issues fully. Resolved the matter promptly and with great care.
Thank you.
10 June 2026
Unprompted review
Experience started off poor with an app…
Experience started off poor with an app glitch requiring helpand a truncated discussion where the conversation was closed early by the support contact.
However, the conversation was then restarted with a new contact, Stewart, who was extremely helpful, picked up the problem seamlessly without me having to repeat myself, and solved it quickly with clear instructions. 5 star for Stewart, 3 star for the app and first person.
9 June 2026
Unprompted review
Ervin is amazing
Ervin is amazing. Just confirm my ID and he furnished me with everything I was struggling with. Brilliant
9 June 2026
Unprompted review
Stewart was very helpful with helping…
Stewart was very helpful with helping me out when it came to withdrawing funds. He gave very quick responses that made the process easy and straightforward
9 June 2026
Unprompted review
Needed some support around MFA on my…
Needed some support around MFA on my phone - Stewart was a great help and able to sort out my issues within minutes!
9 June 2026
Unprompted review
I had a really positive experience…
I had a really positive experience speaking with Stewart from J.P. Morgan Investing. He was very helpful, patient, and clearly explained the different ways I could deposit funds and manage my portfolio. He made the whole process easy to understand and was genuinely nice to deal with. Great customer service.
9 June 2026
Unprompted review
Unable to withdraw money
Very upset- I have always thought Nutmeg/JPM was a great investment tool until recently. I have been unable to withdraw my money because they ‘need to verify my bank details’, (thought they still let me pay in weirdly!) I’ve sent multiple bank statements and called up countless times, each time they say they assure me it will get verified ‘today’. It’s been 6 weeks.
As soon as I am able to withdraw I will take out all of my money, and would not recommend this company at all.
4 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Hannah,
Thank you for your feedback. We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. While we’re unable to access your account or review the specific case you’re referring to, we would like to take the time to address your concerns.
Bank account verification is the process we use to confirm that the bank account linked to your J.P. Morgan Personal Investing account belongs to you. You can make payments into your J.P. Morgan Personal Investing account from any UK bank account in your own name—payments do not need to come from your registered bank account. However, before we can process a withdrawal, the bank account you wish to withdraw to must be verified. Please note that each bank account only needs to be verified once.
In most cases, verification can be completed electronically. Occasionally, electronic checks may not be successful, in which case we complete the verification manually. While we aim to complete electronic verification within 2 working days, manual verification can take longer. In some cases, we may also need to request additional information to support and complete the process.
We aim to respond to all client messages and emails within 2 business days. This allows us time to coordinate with relevant internal teams, where needed, and to complete any necessary actions before responding or progressing requests. We are currently experiencing a higher-than-usual volume of inbound contacts, and we apologise for any delays this may cause.
We understand how frustrating it can be not to receive an update when expected, and we aim to set clear expectations.
We always aim to provide the best possible service; however, we recognise that sometimes we don’t get everything right the first time. Accordingly, we would encourage your son to contact us by phone or Live Chat so we can look into resolving this. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help. You can find details on contacting us below:
https://support.personalinvesting.jpmorgan.com/?article=115000356912-Contact-us
Best wishes,
The J.P. Morgan Personal Investing Team
Horrific and experience
Horrific and experience. I am now 3 weeks waiting for my account to be verified so I can withdraw funds. I am chasing daily and consistently get lied to. Do not put your money anywhere near this platform
4 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello there,
Thank you for sharing your feedback. We’re sorry to hear that your experience with J.P. Morgan Personal Investing hasn’t met the standard we aim to provide. While we’re unable to access your account or review the specific case you’ve referenced via this channel, we would like to address the concerns you’ve raised.
Bank account verification is the process we use to confirm that a bank account linked to your J.P. Morgan Personal Investing account is in your name. You can add money to your J.P. Morgan Personal Investing account from a UK bank account held in your name—payments do not always need to be made from your registered bank account. However, before we can process a withdrawal, the bank account you would like to withdraw to must be verified. Bank verification is required if this is the first time you are withdrawing funds or setting up Direct Debits.
Verification is typically completed electronically. In some instances, electronic checks are unsuccessful and we then complete the verification manually. Depending on the circumstances, we may also need to request additional information to complete the process.
We aim to respond to client emails and messages within 2 business days. This timeframe helps us coordinate with relevant internal teams and complete any required actions before we respond or progress requests. We’re currently experiencing higher-than-usual contact volumes and apologise for any delay this may cause.
We understand how frustrating delays and a lack of updates can be, and we always aim to set clear expectations. Accordingly, we would encourage your son to contact us by phone or Live Chat so we can look into resolving this. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
Best wishes,
The J.P. Morgan Personal Investing Team
Don't use it for Junior ISA
Don't use it for Junior ISA, they don't transfer it to a person when they reach 18.
My son's JISA matured he can't access his matured JISA funds. It has been more than a month and they haven't transfered funds. My son has been chasing them, but with no result. He still doesn't have funds.
4 June 2026
Unprompted review
Reply from J.P.Morgan Personal Investing
Hello Olesya,
Thank you for your feedback. I hope you are well.
We apologise that your experience with J.P. Morgan Personal Investing has not been as positive as we would hope. Although we will be unable to access your account or look into the case to which you are referring, we would like to take the time to address your concerns.
During the JISA to ISA process, the dependent should email us from their own, personal, email address (which is not currently registered to a J.P. Morgan Personal Investing account), to begin the account transfer process; they can do so prior to turning 18. Once this is received, our team review these details, with the next step being to provide a unique onboarding link after the dependent turns 18. The dependent is then able to continue onboarding with an adult account.
We always aim to respond to messages and emails within our 2-business-day Service Level Agreement (SLA). This allows us time to coordinate with relevant internal teams, if needed, and complete any necessary action before providing a high-quality response. We are currently experiencing a higher-than-usual volume of inbound contacts, and we apologise for any delays this may cause. We aim to set clear expectations for our clients, and appreciate that delays would be frustrating.
We always aim to do everything we can to make sure you receive the best possible service; however, we know that sometimes we don’t always get things right the first time. Accordingly, we would encourage your son to contact us by phone or Live Chat so we can look into resolving this. Our dedicated London- and Edinburgh-based Client Services team is available Monday to Thursday – 9:00am to 5:30pm and Friday – 9:00am to 4:30pm, and will be happy to help.
Best wishes,
The J.P. Morgan Personal Investing Team
Lu was extremely helpful and responsive…
Lu was extremely helpful and responsive and explained the current status of my new account really well. Very fast response to questions, thanks.
4 June 2026
Unprompted review
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