The order was cancelled on their side without a word, I found out by checking the account. You apparently need a solicitor to get anywhere here.
Company replied
Empire Spins | 250% up to €2000 + 200 FS
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See what reviewers are saying
Paid 118 pounds six weeks ago, no dispatch, no tracking and four emails ignored. Filed a chargeback, that is the only thing that got a reaction.
Company replied
The order was marked shipped and never moved, and the refund request went unanswered. Avoid.
Company replied
The picture is lovely but it's displayed in a frame but sold without. Couldn't find anywhere that it states this. I didn't think it was worth the money and delivery cost would have been acceptable if... See more
Company replied
Company details
Written by the company
As you can see from our website, we love creating personalised gifts and we've built our business up all around personalising products. When you personalise a gift it shows that you have put that extra heartwarming thought into buying a gift for someone special in your life. No matter if you're looking for a gift for parents, children, babies, grandparent or your best friend, you'll find something in our store that we can personalise and make unique. Some of our Best Sellers include our range of personalised books, Mr and Mrs gifts & our personalised baubles, these are great for Christmas time. We also work with award winning companies based in UK that work with many independent companies to produce high quality gifts just for you. Whether it's engraved Jewellery or a Vase, we can make it and deliver it to you especially. We offer free UK delivery on all orders over £100 and also offer international delivery of our items. When it comes to buying a personalised gift it's very simple, you simply select the product and then follow the steps on any of the product pages. Once you've placed the order and input your special personalisation, our busy workforce will start the order process. All these items are made to the highest standards, which is 100% satisfaction guaranteed.
Contact info
60 Shortwood Road, BS13 0QN, Bristol, Australia
- 07707460678
- jc007d0162@icloud.com
- personalisegiftsuk.co.uk
I love the brilliant job they did with…
I love the brilliant job they did with my picture and was a very quick service would highly recommend
1 October 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Sara Carr,
Thank you so much for your wonderful review! We're delighted to hear that you love your picture and that you were pleased with the quick service. Your kind recommendation means so much to us, and we're thrilled we could create something special for you. We truly appreciate your support and look forward to welcoming you back again soon!
I recently purchased a beautiful…
I recently purchased a beautiful picture for my family and it is amazing! Would highly recommend 👌
29 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Miss Kelly O'Brien,
Thank you so much for your wonderful review! We're delighted to hear that you love your beautiful family picture and that it exceeded your expectations. Your kind recommendation means a great deal to us, and we're so pleased we could create something special for you. We truly appreciate your support and look forward to welcoming you back again soon!
Absolutely beautiful arrived really…
Absolutely beautiful arrived really quickly will be ordering again as soon as I've completed this, also fantastic value for your money my family are going to love this gift
29 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Debra Skeggs,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your order and that it arrived so quickly. It means so much to know that you found it to be fantastic value and that you're already planning another purchase. We hope your family loves their gift just as much as you do. Thank you for your kind support—we look forward to creating something special for you again soon!
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Laura Bills,
Thank you so much for your wonderful review! We're delighted to hear that you love your item and that it was exactly what you were looking for. Your kind words mean so much to us, and we're thrilled that you're happy with your purchase. We truly appreciate your support and look forward to welcoming you back again soon!
Paid neally 30 pound for rubbish cut…
Paid neally 30 pound for rubbish cut half of the photo off !
18 September 2020
Unprompted review
Reply from Empire Spins | 250% up to €2000 + 200 FS
Hi thank you for your feedback
Your order was £21.99 and you haven't even received it yet????
I was over the moon with my picture
I was over the moon with my picture. Telling everyone about the service was amazing .thinking of getting daughters one for xmas .so thank u very much to you and your staff .
16 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Julie Clark,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you were over the moon with your picture. It means the world to us that you've been telling others about your experience and are even considering ordering more as Christmas gifts for your daughters. Your kind words and support truly mean so much to us. Thank you, and we look forward to creating more special pieces for you and your family!
Amazing ❤️❤️
12 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Lyndsey Wright,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience. Your kind words and support mean the world to us, and we truly appreciate you taking the time to leave a review. We look forward to welcoming you back again soon! ❤️
Absolutely love the picture
Absolutely love the picture. Elephants are very special to our family so to have them named is great. I especially love that you gave my grandson his wings. Xx
10 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Mr Gary Curtis,
Thank you so much for your heartfelt review! We're truly touched to hear how much your personalised elephant picture means to you and your family. It means a great deal to know that the named elephants made it so special, and we're especially honoured that the tribute to your grandson with his wings brought you comfort. Thank you for trusting us to create something so meaningful. Your kind words and support mean the world to us. ❤️
Very expensive picture quality poor…
Very expensive picture quality poor just a print on small card dissapointed
10 September 2020
Unprompted review
Reply from Empire Spins | 250% up to €2000 + 200 FS
Hi thank you for your feedback!, as described in my descriptions it is high watercolour 300gsm paper not card.
Quick service excellent quality,would…
Quick service excellent quality,would definitely recommend.
10 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Michelle Hacking,
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with both the quick service and the excellent quality of your order. Your kind recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Elephant family print
My daughter is going to love this elephant family print. Quick delivery
8 September 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Marion Orourke,
Thank you so much for your wonderful review! We're delighted to hear that you love your Elephant Family print and hope your daughter loves it just as much. It's also great to know that your order arrived quickly. Your kind feedback means so much to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Great service
Have used this site on more than one occasion. Always happy with my product and fast delivery. Would recomend them.
1 September 2020
Unprompted review
Reply from Empire Spins | 250% up to €2000 + 200 FS
Thank you so much! :)
Excellent service
Excellent service, fast delivery, I am very pleased with the service and product this is the 2nd time I've used them
25 August 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Jeanette Harrison,
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with both our service and your purchase. It's especially rewarding to know you've chosen to shop with us for a second time. Your continued support means a great deal to us, and we look forward to welcoming you back again soon!
Over the moon with my purchase.
25 August 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Dawn Jamieson,
Thank you so much for your lovely review! We're thrilled to hear that you're over the moon with your purchase. Your kind words mean so much to us, and we're delighted we could create something you'll enjoy. We truly appreciate your support and look forward to welcoming you back again soon!
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Margaret Kanyi,
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with both our products and our service. Your kind recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon!
Very happy with my purchase
Very happy with my purchase, looked great and nice Quality, got delivered with in 5 days, would recommend it. 👍👍
16 August 2020
Reply from Empire Spins | 250% up to €2000 + 200 FS
Dear Marina Gregory,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your purchase and that you were pleased with its quality and appearance. It's also great to know that your order arrived within five days. Your kind recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon! 👍😊
Amazing service and a beautiful picture.
29 June 2020
Unprompted review
Reply from Empire Spins | 250% up to €2000 + 200 FS
Thank you so much! X
Beautiful Peter Rabbit book for my daughter.
I purchased the Peter Rabbit book for my little girls birthday which I could personalise and was a beautiful gift. It arrived within 5 days which I thought was amazing due to COVID-19 and the delivery delays. My daughter loved it and she enjoys reading it every night!
Will definitely be buying more items from them again, 100% recommend!
17 June 2020
Unprompted review
Reply from Empire Spins | 250% up to €2000 + 200 FS
Thank you so much!, always welcome!
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