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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and efficiency. Many people appreciate the prompt response times and the excellent service provided, noting that issues are resolved with minimal fuss and clear communication. However, some customers were dissatisfied with the communication, reporting long periods of no response to messages. A few other people also felt let down by unresolved problems despite significant payments, and some mentioned that the service did not effectively address their pest issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick response to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Joe was super quick to respond and sort our problem. A mole had destroyed our newly laid garden and I was heartbroken. Joe came straight away and kept us informed every week of what was happening, wha... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest control service
  2. Bird control service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ben from Leeds came out to look at my…

Ben from Leeds came out to look at my job at my house. He was very intimidating and rude. He simply wanted me to part duty my money of £200 for a job and not ask him any questions. *** DO NOT RECOMMEND THIS COMPANY ***

21 April 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Sorry to hear of your experience. This is not the manner in which we expect our technicians to act or behave. Please accept our apologies.

Rated 5 out of 5 stars

Chris from Pestforce providing an…

Chris from Pestforce providing an amazing service and help us solve the pest problem. He was very thorough and meticulous and gave excellent advice as well. Brilliant work. Highly recommended.

10 April 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi, Suharupy,

We're delighted that Chris was able to resolve your problem, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

We had Chris come over to help us sort…

We had Chris come over to help us sort out our rat infestation which we’ve had for quite some time. Amazing service we noticed a big difference from the very first visit. Very professional and informative thank you would highly recommend.

7 April 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Huma,

Chris is an outstanding professional and we're delighted he was able to resolve your problem, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Fantastic, realiable, expert service!

Graham in the South West came out to see us about our rat problem. Absolutely fantastic service, full complete service, really thorough check of the house to find where they were getting in. I was really impressed with the cameras, so they could monitor activity and then he fixed the problem fully. Just a very reassuring, experienced, expert service. Really couldn't recommend Graham enough if you're unfortunate to have this problem.

10 February 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mark,

Graham is a fantastic professional and we're delighted to hear that he was able to resolve your problem, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Barry in Warrington is brilliant

Initially spoke to Kate and she booked in Barry for as soon as possible. We had heard scratching in the loft and had tried to take a look ourselves. Barry came, identified the issue immediately and left a treatment option in the most likely spots. Barry has been to our home safely and securely on a few occasions. We had felt helpless as the house is rented so it’s not our responsibility but Barry has communicated everything clearly so that we can tell our landlord. We really got on with Barry and the noises from the rats have totally stopped. We couldn’t be more grateful. It sounds horrible to say but we hope we never see Barry again. If we do have a problem we know exactly who to call. Thank you ever so much

2 February 2021
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Eleanor,

We're delighted to hear that Barry was able to help out, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Called Pestforce due to long running…

Called Pestforce due to long running rat problem. Matt spent 20 minutes looking round the house for entry points, gave us lots of advice about where to lay traps etc, but as we had already put poison down and recently dealt with the main entry point in the drains, he said there was no point in doing a full treatment at the moment. He didn't charge us anything - so clearly a trustworthy guy, not just out to make a quick buck. Very highly recommended and would definitely use in the future if we have problems.

18 September 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Ruth, we're so glad Matt was able to resolve your problem, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Thanks to Andy and his thorough…

Thanks to Andy and his thorough treatment reports and recommendations (which are included into the service) I was able to hold my landlord to account for poor structural maintenance today!!!
Also, this was the only affordable service I could find in East London during lockdown, they did not raise their prices when many others did!
Better still, great service and solved the mouse problem within 2 visits!
Great company! Thoroughly recommend.

4 September 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Chelsey,

Andy is an excellent professional, and we're delighted he was able to resolve any problems you had, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Ant problem

I rang Ken about a problem with ants in the garden .He came the next day sprayed the garden and hopefully they wont come back. Ken was friendly and got on with the job. Would recommend him if you also have a problem.

20 August 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Linda,

We're delighted to hear your great feedback on Ken, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

The field crew is exceptional

The field crew is exceptional, and a big thank you to Brandon for reaching out and addressing my concerns. Thanks again Brandon for looking after your customers.

23 July 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Caesar,

Thanks for leaving us such as great review, Brandon takes great pride in his work and we are happy to see that he was able to resolve your problem, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

We had an infestation of rats

We had an infestation of rats. They would appear in the garden during the day, in numbers. There was at least two families plus other adults. Jason identified their nests and placed poison and traps. He was very pleasant, arrived on time, worked efficiently and best of all eradicated the rats

23 July 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Mr Hanks,

Thank you for your excellent feedback, we are delighted to have helped you resolve this issue, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 1 out of 5 stars

Choose Another Company

Extremely disappointed in the service provided. It would appear as though they simply wish to obtain your money. Once payment is made, any form of aftercare is non-existent. I have been chasing Pestforce for 4 months attempted to receive an invoice for the work carried out. I would strongly recommend you try another company if you have an issue with pests.

26 April 2020
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We have clearly messed up here and can only apologise for service you received (or the service you didnt receive). If you use our services in the future you can reach out directly at headoffice@pestforce.co.uk

Rated 5 out of 5 stars

Pestforce is a franchise so I can only…

Pestforce is a franchise so I can only comment on the franchisee for North Wales called Mark because we had a wasps nest in the loft. He came round the same day and treated the nest from a distance with a lance system. All complete within an hour of arrival and all signs of wasp activity gone 24 hours later.

22 August 2018
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Simon,

Mark is a fantastic professional who takes great pride in his work, we are delighted that he was able to resolve any problems you had, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

rang robin willis and he was out in …

rang robin willis and he was out in less than two hours thanks robin

24 September 2017
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Hi Carol,

Thanks for your feedback, we are delighted that Robin was able to resolve your problem is such a prompt manner, If you have any future pest-related concerns or questions, please don't hesitate to reach out.

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