PestControl.co.uk Reviews 79

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very very pleased with the speed at which David came to help with a bad rat infestation in my garden.I was extremely worried as they were running over my patio and I felt I could not leave my doors op... See more

Rated 5 out of 5 stars

David was great throughout my experience. He explained everything clearly and he was clear about his prices and only offered one option compared to other companies that try and make the sale by offe... See more

Rated 5 out of 5 stars

David provided an excellent service when we contacted him regarding a squirrel issue in our loft. From the outset, he was thorough in identifying the problem and quickly put effective measures in pl... See more

Rated 5 out of 5 stars

Called Pest Control (Sittingbourne) at 8.30am and Kevin arrived at 11.15 am and by just after 12 noon had surveyed the loft and the entry area under a flat roof then fixed meshing to stop pigeons and... See more

Company details

  1. Home Services

Written by the company

Pest Control Services for Businesses and Homes Throughout the UK. We are Local Experts with Affordable Prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

So the chappie comes

So the chappie comes, sets a trap for my rodent in the loft , with a camera. Cost , can't recall, I think it was £100. Rodent eats bait, leaves poo & trap is not triggered. To have him come back again two weeks later, reset the trap again would cost a further £100. Assuming say the rodent then did set the trap off and/or to set bait would then cost another £100. I decided to call it day after the first visit & he came & retrieved his trap & camera without a charge.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

David Lines (RH) visited my property…

David Lines (RH) visited my property after we had a pigeon issue where they were nesting under our solar panels. He was professional and reliable and did the protection job he said he would really efficiently. Previous to speaking to David I had given up and thought there was nothing we could do. This should now resolve the issue which I’m really pleased about…cheers David!

19 January 2022
Unprompted review
Rated 5 out of 5 stars

A good all round experience.

Unfortunately I recently had to use the services of PestControl. James Roberts was the operative that attended my house.
He was very professional, courteous, meticulous, and especially kind with my 88-year-old mother-in-law who was beside herself. A real credit to himself and the company.
Luckily the situation was resolved very quickly and efficiently.
For reasons that I am sure all will understand and agree, I hope that I don’t need the services of PestControl again, but if the need arose I would not hesitate in calling them or recommending them to anyone else.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. Kyle called me yesterday and let me know he would come today and sort my wasp problem. He was very polite and extremely professional. He explained everything to me and what to look for in the next few days. Very impressed would highly recommend this service.

19 October 2021
Unprompted review
Rated 1 out of 5 stars

Bit of a rip off

Called about a wasps nest in the loft and Kyle did manage to come the next day. Although he said he couldn't find the nest, despite me finding it within 5 minutes of him leaving (it was a big huge thing right in front of the loft door). Charged me £80 for treatment that didn't work or solve the problem. Tried to email him to resolve the issue and he never replied.

4 October 2021
Unprompted review
Rated 5 out of 5 stars

I had the misfortune to need a pest…

I had the misfortune to need a pest control expert after finding i had a visitor in my loft. A mr leon Blackwell came to see me .Explained my problem,he explained what he would do,what would happen.He arranged to came back ten days later and to my absolute delight my problem had vanished.Highty .Highly recommend Pestcontrol.co.uk. Miss T Reid Baseford.

13 September 2021
Unprompted review
Rated 1 out of 5 stars

Called about a wasps nest

Called about a wasps nest. Charlie turned up (no ID or logo) armed with a broom. Looked and said they weren't wasps but ground bees which would cost an extra £50 and there was no guarantee it would work. I asked if ground bees were aggressive - he said yes. I asked if bees were protected - he said no. Something didn't feel right so I asked to leave it (to his credit - he didn't charge). Quick google showed ground bees are not aggressive and rarely sting. We had our estate agent send their guy and he quickly said they are actually wasps and that you're not supposed to get rid of bees anyway as they are protected. Feel like this guy was trying to scam us. Either he lied or really doesn't know much about pests!

13 July 2021
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

Hi Laurel

Thank you for leaving a review. We do appreciate all feedback, including negative feedback as it gives us the opportunity to learn and improve. You can see from our reviews on Reviews co uk, that we mainly get it right, but occasionally we don't and we strive not to make the same mistake twice.

Charlie is indeed relatively new, and this is his first "bee/wasp/hornet" season, so he still has much to learn as, for example, you don't come across solitary ground bees every day perhaps once all season. If Charlie didn't know that ground bees aren't aggressive, I can confirm he does now.

Wasps (there are around 9,000 species of wasp in the UK) are often mistaken for bees (there are around 270 species of bee in the UK), and vica versa, so it's not until the technician arrives at the property, that it's possible to tell. Wasps have only just started becoming active in the past 2 weeks, so until the end of June, even if a customer said they had wasps, it was usually bees.

It does sound odd to be armed with a broom, but I understand they were hidden in a bush, and Charlie used the broom to push the bush back, so he could try and see what was going on.

All bees are best left alone (if the customer is OK living with them, we are always happy to walk away and not charge for attending their property), but no bees are protected by law, not even feral honey bees.

If feral honey bees form a nest outside a property, we will always suggest a local bee keeper who will come and collect them for free. If they've formed a nest inside the house, then if the homeowner can't live with them, they can be legally killed with an insecticide, so long as the nest is either removed, or sealed off so that robber bees can't access the nest to steal the honey, take it back to their hive, along with insecticide, and kill off the other hive too.

All our technicians are provided with a uniform, and there is a PestControl.co.uk logo on the left of the polo top, jumper, jacket etc. We don't currently brand their vehicles, because some customers don't like our presence announced to their neighbours, but I will suggest our technicians always give our their business card on arrival, as I agree it's important to know who has arrived at your property.

I apologise that you had a bad experience, but it definitely wasn't our intention.


Rated 1 out of 5 stars

No guarantee offered & not local

This company did not cure our problem, offered no guarantee & was in & out in 20 minutes, it cost £108, sorry but I would not recommend them to anybody, our problem persist's & we now have got a local company involved with a focus on customer service not a quick profit, please also note that all the local phone numbers on the net doesn't mean its a local company.

6 June 2021
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

James Read here, from PestControl.co.uk.

Are you sure you're reviewing the correct company?

I ask because although we occasionally make mistakes, "no guarantee" and "quick profit" doesn't describe how we operate.

Please could you share some details so we can investigate?

Many thanks

Rated 5 out of 5 stars

Would definitely recommend

I was mortified (and terrified) to discover I had rats in the Outbuilding.
James Roberts attended and he was excellent. He helped sort the problem out and didn't make me feel like an idiot for freaking out (!) I used the same company to clean the place out afterwards and James transformed the place so it was immaculate...no sign of the damage left by the rats anywhere and the hole blocked off.
He did a great job all round and I would definitely recommend.

10 May 2021
Unprompted review
Rated 5 out of 5 stars

pestcontrol.co.uk…

Today Paul from pestcontrol.co.uk attended in record time at the home of my stepsister who was found deceased yesterday. The house was in a state and needed fumigation before we could enter safely to recover documents etc. Paul was sympathetic and efficient to the delicacy of the situation. A first class service which I give my highest endorsement.

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company - Corby Branch is Top Notch!

After a week of scuffling, banging and noises you really don't want to be hearing in your house, and undertaking some investigations ourselves and getting nowhere, we called in our local branch. The gentleman was out next day. He undertook a full survey in the loft and located the problem at the bottom of the chimney.. A pigeon had fallen in and got stuck.

He performed a rescue operation with minimal (but necessary damage) to the old brick work blocking the fire place. He was professional and dealt with the problem well within an hour. I would highly recommend this Company, they have restored my tattered nerves and given me peace of mind without breaking the bank!! The total cost of the works was £90. Very satisfied customer :)

For the first night this week I might be able to get some decent sleep without hearing what's going to go bump in the night!

Thank you Corby Branch!! (sorry didn't know if I was allowed to use actually name here!)

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Quick, efficient and professional.

Calm knowledgeable approach to our carpet moth problem. Liam was so friendly and supportive. He offered great advice and guidance beforehand, so that we could prepare adequately. The day of treatment was quick, efficient and professional, my home was shown great respect. I was very impressed and would have no hesitation in recommending PestControl.

29 March 2021
Unprompted review
Rated 5 out of 5 stars

Great service. Highly recommended

Great service. Efficient. Friendly. Effective. Cleared up a bug problem in bedroom coming from a build up of birds nests in roof. Knowledgeable and sorted it out with minimum of fuss. Popped by a couple of months later as was passing by to check all still ok and provided a secondary treatment free of charge. Very impressive service.

2 March 2021
Unprompted review
Rated 1 out of 5 stars

My own experience with the company

Had a mouse problem, Liam came and had a look. Just put down bait in area's mentioned. Said it may take 2/3 visits to remove the problem. Check bait after two week, non eaten. Contacted Liam again, said it would cost another £90 to visit. This could have gone on forever as no guarantee given to get rid of them.Not told what bait had been put down or antidote should something happen. Contacted another company who came and put bait boxes everywhere, i.e. kitchen, lounge, loft extension, boiler cupboard and the main loft. Also left name of bait and antidote. Not a happy customer and will not recommend to others.

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Make these guys your first call...

I had 2 visits initially from JG Pest Control to ascertain that they apparently needed cherry picker to reach a wasp nest in our chimney breast. Quoted £650+VAT. One call to David at PestControl.co.uk and the wasp nest was easily treated using a ladder and an extended spray nozzle for £100+VAT. Great guy, superior expertise and professionalism and a great service delivered. Highly recommend.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Wasp removal

James Roberts attended my property as i had a wasp problem. He was so friendly, knowledgeable and efficient. I would highly recommend his services.

1 August 2019
Unprompted review
Rated 5 out of 5 stars

I had a bug problem from a chair I…

I had a bug problem from a chair I bought which rapidly infected 3 rooms of my house! I was at my wits end with bites and worry. I tried to deal with the problem myself with buying all sorts of stuff from the net to no avail. I realised that I needed expert help and called pestcontrol.uk. piers jinks took my call and arrived that day to help. He was a knight in shining armour! He sprayed my house, took my frantic calls and was brilliant. He re arranged his schedule to spray again and I am soo grateful. I really recommend this firm if you have an infestation etc.

5 July 2019
Unprompted review

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