petallush.co.uk Reviews 

83
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

If I could give them 0 stars I would, sadly I didn’t read reviews before purchasing from them. I believe their company is a scam. The dresses they send aren’t as the pictures very cheap quality not wo... See more

Rated 2 out of 5 stars

They make returns very difficult. You have to send their customer service an email. I wasn’t satisfied with the quality of any of my 5 items so I started the return process. They went back and forth w... See more

Rated 1 out of 5 stars

Said a first order was delivered which zi never got. They ignored doing anything about it. Still have not received my second order and will be calling my credit card company to reverse charges, am sur... See more

Rated 5 out of 5 stars

It would be helpful to see plus-size models and to know what size the model is wearing, so we can better assess the fit. This is my experience of choosing right dress size.

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2.2

Poor

TrustScore 2 out of 5

83 reviews

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2.2

All reviews

(83)

1 review in the last 12 months

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Rated 1 out of 5 stars

DONT BUY! Made of 100% polyester.

Horrible!!!! Dresses are made of 100% polyester. Not good quality at all. I am not happy but I will not even try to return them (I bought 5 dressed, super ambitious, but I wish I had seen these reviews first) as I know they will not return my money, judging by all the previous reviews. Don't buy! I wouldn't suggest!

17 July 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Regarding the fabric materials, our website offers clothing made from various materials. The 100% polyester you mentioned is just one of the options. We also have 100% cotton clothing and items made from other materials. You can find these details on the product pages, and purchase according to your needs.
As for returns, our website does accept returns, and our return policy is described in detail. For any questions about returns, you can contact us via email at service@petallush.co.uk. Have a great day!

Rated 5 out of 5 stars

Stunning quality

The dresses from this store are always amazing! The quality is top-notch, and they fit perfectly. Delivery is super quick, making the whole experience first-rate.

12 June 2024
Rated 5 out of 5 stars

dress is made really well

I've purchased several of your dresses and am very satisfied with the quality of fabric and craftsmanship. As a seamstress myself, I appreciate well-made garments, and yours certainly meet that standard!

11 June 2024
Rated 1 out of 5 stars

The clothes ship from overseas-…

The clothes ship from overseas- probably China. Took me SO long to receive my items - I had to inquire what was going on only to find that two pieces had been discontinued and my shipment was just sitting there. They said they’d rush the items out and it took two more weeks. When I wanted to return items due to poor quality I received FOUR responses trying to prevent me from shipping the product back. Instead they would refund / credit me a large portion of the original price. The clothes must be so cheap it is not even worth taking them back. Terrible customer service. Not worth shopping here.

5 July 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
As a seller, I understand your position regarding our return policy. Refunding your money to the original payment method is always the ideal choice. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Rated 1 out of 5 stars

Worst Company ever

Worst Company ever. I bought a dress that did not fit & wrote them asking where to return it. They write me back saying they could give me a percentage of my money back if I kept the dress! I told them they would be refunding me my full amount. They finally gave me an address & said they would give me the full amount BUT most of their products are returned back to the buyer & if they could confirm that then they would refund me. This all took 10 emails just to get this info. They need to be shut down.

4 July 2024
Unprompted review
petallush.co.uk logo

Reply from petallush.co.uk

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
As a seller, I understand your position regarding our return policy. Refunding your money in full is always the ideal choice. To avoid waste of clothing, we may present some offers before you actually return the item, allowing you to keep the clothes while refunding a portion of the amount. However, if you still insist on returning the item, we can send you a return label, and you can decline any offers we propose. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!

Rated 5 out of 5 stars

could be improved

It would be helpful to see plus-size models and to know what size the model is wearing, so we can better assess the fit. This is my experience of choosing right dress size.

14 June 2024
Rated 1 out of 5 stars

Did not arrive on time, very difficult to refund

I ordered a dress that I needed by a certain date. The shipping dates they advertised said it would be here in plenty of time. Unfortunately, it wasn't -- it arrived after the event and I had no use for the dress. Returning it was extremely difficult. It took about five emails over the course of the week to get a return address. I had to keep repeating, "No, I don't want to keep the dress with a partial credit. It arrived too late. I would like a full refund." They finally gave me a return address, but deducted shipping charges from the refund. I asked to have those reimbursed too, since I never would have ordered had I known how late the dress would come. They refused and said their shipping dates were "only estimates". I do not recommend ordering from this company unless your timeline is very generous and you KNOW you'll have no need to return.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Poor Return Policy

I ordered five dresses that came in a flimsy plastic envelope with lots of tape and holes in it. The quality of the dresses was poor. After five days of emailing back-and-forth with the company offering small credits to my visa, they finally sent me a return address. The instructions say if there are any signs of wear they will not give me credit. I sent the dresses back today, but I don’t trust them to credit my account so I have protested the charge with visa. I will never order from this company again. They are deceptive.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience, despite negative reviews

I ordered 5 dresses from petallush for my daughter and had them shipped to her. And THEN I saw all the bad reviews. I thought “oh great, I just wasted $200+.” I told her not to expect much, and if they didn’t fit to just donate them to Goodwill because apparently the return policy isn’t great. However, my daughter just got them today and sent me a video of her with all the dresses. She absolutely loves them! And they look just like the photos! My only issue was that she only received 4 dresses. I thought “oh, here’s where they got me.” However, I went back into my account and saw that immediately after I ordered, they refunded me full price for the one dress that I assume they didn’t have in stock. So my experience has been nothing but good with Petallush, and my daughter is very happy with her new dresses. Thought I’d write a review since the majority seem to be negative, and I wanted to let everyone know that I actually had a very positive experience and would shop here again.

21 May 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware!!

I can confirm all of the other posts that this company is a scam and tries to only offer partial refunds (like an insultingly low amount). After emailing several times over several days to get a return address to return my purchased item, I sent the item via UPS. I just received a notification that the return address was undeliverable and the package is being returned. I am disputing the charge on my credit card and recommend any others do the same.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

NOT WILLING TO REFUND YOUR MONEY

I bought 4 dresses and only one of them fit. I am trying to return the other three. They responded to my return request promptly but wanted me to keep the dresses and they would give me a $38 refund. The three dresses cost me about $128. The other option was to keep the dresses and they give me a $127 gift card. That would be okay except that I don't want to buy from them if I have this kind of hassle when I need to return something. Please, can't I just send the dresses back and get a refund!

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam company - avoid

Fraudulent. Masquerading as UK-based if you look at website, in reality they aren't. Cheap and nasty Chinese-made clothes, and scam returns policy. They won't accept returns and try to push back with v small partial refunds.

4 March 2024
Unprompted review

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