Petcremationwarrington Reviews 9

TrustScore 4.5 out of 5

4.3

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Company details

  1. Cremation Service

Written by the company

Gentle Paws Pet Cremation provides a compassionate and dignified individual pet cremation service for families across Warrington, St Helens, Wigan, Widnes and Liverpool. We understand that losing a beloved pet is one of the most difficult moments a family can face. Our role is to make this process as gentle and respectful as possible, ensuring every pet entrusted to us is treated with the same care, dignity and respect we would give our own. We offer a 24/7 collection service from both homes and veterinary practices, providing support whenever it is needed. Every pet receives a private, individual cremation, and we guarantee that the ashes returned to you are only those of your beloved companion. Ashes are usually returned within 24–48 hours in a chosen urn or keepsake. Families may also choose to have meaningful memorial items prepared, such as paw prints or a lock of fur, helping preserve a lasting memory of their pet. Gentle Paws cares for a wide range of pets including dogs, cats, rabbits, hamsters, mice and reptiles. Our commitment is simple — to support pet owners during a difficult time with kindness, professionalism and complete respect for every animal placed in our care.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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Rated 5 out of 5 stars

The best you could ask for at such a difficult time

When the dreaded time comes and you have to say goodbye to your fur baby's I couldn't recommend gentle paws enough. We lost Minnie last week after 18 years of loving her and was heartbroken. From the very first point of contact, I was dealt with such compassion and kindness from Stu and Claire. Struggling to make the phone call and speak on the phone I messaged and was responded to straight away. There was no waiting, they was here within an hour and I personally felt comfort that she wouldn’t be lay there alone for days and was cremated the same day. Minnie was back home with us within 24 hours along with beautiful keepsakes to treasure forever. Gentle paws made such a difficult time that bit easier and I had full trust straight away in Minnie being in their care after she had passed. There is also no comparison to any other prices out there for the service you and your pet receive.
No review or thank you's could ever show how grateful I am for them at such a devastating time ❤️

17 March 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you so much for your incredibly kind words and for sharing Minnie’s story with us.

Eighteen years is such a special lifetime, and it’s clear she was deeply loved. We are truly honoured that you trusted us to care for her during such a heartbreaking time.

We understand how difficult it can be to make that first call, so we’re really glad we could support you in a way that felt comfortable and reassuring. Being able to respond quickly and bring Minnie back home to you with her keepsakes is something we know can make even a small difference during such a devastating loss.

Your words mean more to us than we can say, and we’re so grateful you placed your trust in us to look after Minnie with the care and dignity she deserved.

Thank you again ❤️

Rated 5 out of 5 stars

Jess

Absolutely fantastic service from start to finish, so professional and the most utter dignity 5☆ service..excellent

13 March 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you so much for your kind words and for taking the time to leave this review. It truly means a great deal to us.

We understand how difficult it is to say goodbye to a beloved pet, so providing a caring, respectful and dignified service is always our priority. We’re very grateful that you trusted us during such an emotional time.

Thank you again for your support and for the 5-star review.

Rated 5 out of 5 stars

Highly Recommend

Unfortunately my daughter lost her most beloved pet chihuahua Donnie in tragic circumstances,
Claire gave us comfort and provided the best service possible for Donnie’s final journey,.
Many thanks to Claire & the team, for everything, it was so comforting knowing his final journey was with Gentle Paws.
Would highly recommend ❤️

2 March 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you so much for your kind words. We are truly sorry to hear about the loss of Donnie — it’s clear how much he meant to your daughter and your family.

It was an honour for us to care for him and to help provide some comfort during such a heartbreaking time. Knowing that his final journey was handled with dignity and love is always our priority.

Thank you again for trusting Gentle Paws with Donnie’s care and for taking the time to share your experience. Our thoughts are with you and your daughter. 🐾

Rated 5 out of 5 stars

The compassion & understanding for…

The compassion & understanding for Claire & Stu was so comforting during this incredibly difficult time loosing our beautiful boy, they went above and beyond expectations.

21 February 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you for taking the time to share this. We are so sorry for your loss.

Supporting families with compassion and understanding during such a heartbreaking time is something we never take lightly. It truly means a lot to know you felt cared for and supported.

Thank you for placing your trust in us.

Claire & Stu
Gentle Paws Pet Cremation

Rated 5 out of 5 stars

Extremely personal caring family run business

No one wants to have to cremate their beloved pet but when the time came to say goodbye I’m glad I chose Gentle Paws.
I was a mess but they arranged to collect my cat within a couple of hours. This isn’t a corporate conveyor belt. This is a family run firm who looked at every little detail to make sure my cat was treated with dignity in a humane quick manner. He was cremated the following day and was returned home.
In the head spin of grief I’d forgotten to ask for a paw print and a lock of fur. Without asking they sorted this and made his return home even more special.
While price is never a factor for a loved one there’s no rip off corporate pricing.
I cannot recommend this family firm enough if you are in the unfortunate position of losing a family pet.

2 February 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you for your beautiful message. We know how hard it is to say goodbye, and we’re honoured you trusted Gentle Paws to care for your pet.
We’re so glad we could support you during such a painful time.
Wishing you comfort, and thank you again.

Rated 5 out of 5 stars

A thoughtful and beautiful service offered by the most considerate people ❤️

Unfortunately, on 4 January we had to say goodnight and goodbye to THE BEST DOG EVER!!
Ted, our gorgeous 12 yr old labradoodle was in too much pain and we had to make the hardest decision ever to let him go 💔 Our whole family are devastated. He was central to everything we did. We have the most wonderful memories and will never forget the absolute unconditional love and affection he gave.
The girls at Autumn Tails who came to our home to gently put Ted to sleep were lovely.
We chose Gentle Paws to provide the individual cremation of Ted and we are so glad we did. A huge thank you! They were so compassionate and patiently waited til we were ready to let him go. They treated Ted with the love and gentle handling he deserved, that was so important to us.
Claire brought his ashes back the next day along with all the lovely paw and nose prints, personal little keyring urns so we all have a little bit of Ted with us always and paw keyrings filled with Teds gorgeous black curls.
Genuinely couldn't have wanted a better goodbye journey for our best boy 💙 we will love him always ❤️

4 January 2026
Unprompted review
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Reply from Petcremationwarrington

Thank you for your lovely review, we are so sorry for the loss of beautiful Teddy and are glad we could help at this heartbreaking time

Rated 5 out of 5 stars

Wow you made saying goodbye to my baby…

Wow you made saying goodbye to my baby boy a little less traumatic.
Such respect and caring service.
Thank you for looking after Marley and such a fast service when we were ready.

9 December 2025
Unprompted review
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Reply from Petcremationwarrington

Thank you for your kind words we are glad we could help at such a hard time

Rated 5 out of 5 stars

We couldn't have found a better service

Sunday was one of the hardest days of our lives as a family. Having to say goodbye to our beautiful girl, Poppy, was a pain we have never felt before.
We had Poppy euthanised at home by Autumn Tails and then Gentle Paws came in after and with compassion and respecting Poppy's dignity, Gentle Paws carried her away. Gentle Paws brought Poppy home last night, in a beautiful gift bag packed with keepsakes, including Poppy's ashes, a lock of her fur, her paw and nose prints and a condolences card, certificate of individual cremation and a pet grievance counsellors contact details.
We truly appreciate everything that you have done and the manner in which you handle everything. Thank you so much.

14 December 2025
Unprompted review
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Reply from Petcremationwarrington

Thank you so much for your kind words. We are deeply sorry for your loss but we are glad we could help you through this difficult time.

Rated 5 out of 5 stars

An absolutely amazing service and so caring

On such a sad day the team at Gentle Paws were amazing and made it feel special. They did Snoop proud and she will be looking down on us all and say thank you.
Snoop was back with us within 48hrs and the little touches of handwritten cards and fur clippings etc were lovely.

10 December 2025
Unprompted review
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Reply from Petcremationwarrington

Thank you for taking the time to leave us such a positive review. From the whole team we were just glad that we could help in this difficult time.

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