Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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We bought a kong extreme goodie dog…
We bought a kong extreme goodie dog bone and our doggo is and extreme chewer - she hasn't managed to destroy this toy yet!!! She loves it
30 June 2026
Unprompted review
Reply from Petdirect
Kia ora Rebecca,
What wonderful feedback! We're so thrilled to hear that your pup is absolutely loving her Kong Extreme toy - and even more impressed that it's standing up to her extreme chewing skills! 🐕 Thanks heaps for choosing Petdirect, and we hope to see you again soon for all your furry friend's needs!
Ngā Mihi
The Petdirect Team
Excellent & Reliable Provider
Excellent range of quality product and super quick delivery. Reliable and I love the range on ferry for my puppy as well as the website always works well for my online ordering. Love shopping with this company/ safe, efficient and reliable.
10 July 2026
Unprompted review
Reply from Petdirect
Hi Lynette,
What fantastic feedback, we're so grateful for the wonderful words! We're thrilled that our comprehensive range is meeting your puppy's needs and that our speedy delivery and reliable website are making your shopping experience seamless. It's customers like you that keep us motivated to see you with quality products and reliable service every time 🐕
Ngā Mihi
The Petdirect Team
Good range of products over all areas
Good range of products over all areas. The next day delivery is fantastic. My go to shop for all my dachshunds need. I highly recommend Petdirect, keep up the great service.
9 July 2026
Unprompted review
Reply from Petdirect
Kia ora Lorraine,
Aroha mai, we're absolutely delighted by your wonderful feedback! We're so thrilled that our impressive range of products and speedy next day delivery are hitting the mark for your dachshunds 🐕 It's fantastic to be your trusted choice, and we're committed to maintaining that excellent service you've come to expect from us. Your recommendation means the world to our team!
Ngā Mihi
The Petdirect Team
Reply from Petdirect
Kia ora Shona,
Thank you so much for the wonderful feedback! We're delighted that you found excellent options and appreciated our speedy delivery. We're committed to keeping things fast and efficient for you and your furry whānau. 🐾
Ngā Mihi
The Petdirect Team
The only place to shop from
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booked in one as I needed advice for my cat. They rung me a few weeks early (the day after I made the appointment) than my scheduled appointment (unfortunately I missed that call) but they followed up with the most detailed email of what to do and products to buy. When I say this is the only pet place you need to buy from I mean it - you will not get better or more comprehensive service anywhere else.
15 June 2026
Unprompted review
Reply from Petdirect
Kia ora Sarah,
Thank you so much for your fantastic review and for choosing Petdirect. We're thrilled that our team went the extra mile to support your cat's needs with detailed advice and product recommendations, even when we missed you on the call. Your kind words mean everything to us, and we're absolutely delighted to be your trusted pet care partner. We can't wait to see you again soon! 🐱
Ngā Mihi
The Petdirect Team
Pet Direct is fantastic with their…
Pet Direct is fantastic with their products customer service and fast delivery Thankyou Gill
10 July 2026
Unprompted review
Reply from Petdirect
G'day Gill,
Thank you so much for the wonderful review! We're thrilled you're delighted with our products, speedy delivery, and helpful customer service. Your kind words mean the world to us, and we can't wait to see you again soon! 🐾⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Good prices - delivered the next after order placed
Good prices for Hills Prescription Diet food for my cat and excellent delivery time - order received the day after ordering.
7 July 2026
Unprompted review
Reply from Petdirect
Mōrena Christine,
Thank you so much for the fantastic review! We're thrilled to hear that you found great prices on the Hills Prescription Diet food for your furry friend and that our speedy delivery worked perfectly for you. We really appreciate your kind words and look forward to seeing you again soon! 😺
Ngā Mihi
The Petdirect Team
Was delivered the day after I ordered
Was delivered the day after I ordered. Was very happy.
9 July 2026
Unprompted review
Reply from Petdirect
Hi Michelle,
Thank you so much for the wonderful review! We're thrilled you were impressed with our speedy delivery and that your experience was fantastic. Your lovely feedback really means the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great service good product speedy…
Great service good product speedy delivery
7 July 2026
Unprompted review
Reply from Petdirect
Kia ora Colleen,
We're so grateful for your wonderful review! 🐾 It's fantastic to hear that you had such a positive experience with your order, and we're delighted our speedy delivery and quality products have met your expectations. Thanks for being such a loyal customer, and we can't wait to see you again soon!
Ngā Mihi
The Petdirect Team
Amazing service and product choice…
I'm always amazed at the variety of pet food available on Pet Direct and their very quick service. It will certainly keep me coming back again and again.
8 July 2026
Unprompted review
Reply from Petdirect
Kia ora Jo,
Thank you so much for the wonderful feedback! We're thrilled to hear that our extensive product range and speedy delivery have impressed you. Your support means everything to us, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
I bought a plaque off and probiotics
I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue.
The delivery was very fast and the packaging was great.
11 July 2026
Unprompted review
Reply from Petdirect
Kia ora Egle,
Thank you so much for the wonderful review! We're thrilled to hear that your picky pup is enjoying the plaque off and probiotics so much - it's fantastic that you've found products he actually loves! 🐕 We really appreciate your kind words about our speedy delivery and excellent packaging too.
Ngā Mihi
The Petdirect Team
Great service and fast delivery
Great service and fast delivery. Always reliable, and my pets love the products.
10 July 2026
Unprompted review
Reply from Petdirect
Kia ora Aldwin,
We're absolutely thrilled to hear that our fantastic team has been meeting your needs! It's wonderful to know that your furry friends are loving their products, and we're so glad you're experiencing speedy delivery every time. Your kind words really make our day 🐾
Ngā Mihi
The Petdirect Team
Great products at a reasonable price.
Great products at a reasonable price.
Good friendly and helpful customer service.
Easy online purchasing especially with Afterpay
Highly recommend Petdirect
9 July 2026
Unprompted review
Reply from Petdirect
Hi Vanessa,
Kia ora and thank you so much for the wonderful review! We're delighted to hear you're happy with our fantastic products, pricing, and that our friendly team made your experience smooth. We really appreciate your kind words about Afterpay too, it's great to see it making shopping even easier for our valued customers. 🐾
Ngā Mihi
The Petdirect Team
Happy cats
From ordering to delivery was one day. The Moxiclear product seemed to work on both cats almost immediately. Happy cats now. Great service.
6 July 2026
Unprompted review
Reply from Petdirect
Hello Deb,
What a wonderful review, thank you so much for taking the time to share your kind feedback! We're thrilled to hear that your cats are happy and that the Moxiclear worked so effectively for them. Our fast delivery and quality products are what we strive for, and it's fantastic to know we've met your expectations. 🐱⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Can’t beat Petdirect for products
Can’t beat petdirect for products, price and super fast delivery. My go to store for all my pet needs.
1 July 2026
Unprompted review
Reply from Petdirect
Mōrena Lizzie,
We're absolutely thrilled to hear you're loving your experience with Petdirect! Your kind words about our fantastic products, competitive pricing and speedy delivery really make our day. Thanks so much for being a loyal customer and choosing us for all your pet needs. 🐾
Ngā Mihi
The Petdirect Team
Always buy from Pet Direct
I always buy my pet things from Pet Direct. Easy website to shop on, fast delivery. Recommend them especially for flea treatments as the range is vast
3 July 2026
Unprompted review
Reply from Petdirect
Kia ora Grant,
What wonderful feedback – we're absolutely thrilled you're enjoying the seamless shopping experience and speedy delivery! Your kind recommendation about our fantastic range of flea treatments really means the world to us, and we're so grateful to be your go-to for all your pet's needs. 🐾
Ngā Mihi
The Petdirect Team
No wasted food! Amazing!
The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount of food I have wasted over the years is amazing so it’s quite something to see the cats eat it and no waste. My dogs- they are unusual in that I have taught them to graze- not scoff- they usually don’t have dried food- but they have so enjoyed the dog food and prefer it over the other food offered! So I’m pretty pleased all up!
7 July 2026
Unprompted review
Reply from Petdirect
Kia ora Teresa! 🐱🐶
We're absolutely thrilled to hear that your cats and dogs are loving their meals and that you're finally seeing zero waste - that's brilliant news! Thank you so much for the wonderful feedback about our speedy delivery to your rural location and how our system remembered your preferences to make things easier for you. We're so grateful for your kind words and look forward to seeing you again soon!
Ngā Mihi The Petdirect Team 🐾
Fantastic service and delivery
Every time I have ordered it has been a smooth process. Prices are average and specials are really good. Packages come so quickly and are packed well. We live a bit out from most shops so ordering from you is great. I will keep using the site for my orders.
2 July 2026
Unprompted review
Reply from Petdirect
Kia ora Lee, thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your experience has been seamless and that our quick delivery and thoughtful packaging are seeing you so well. It's fantastic to know we're making pet care more convenient for you out of town, and we absolutely appreciate your continued loyalty. Looking forward to seeing you again soon! 🐾
Ngā Mihi The Petdirect Team
Excellent
Excellent website, and products I can afford on my budget.
Fast efficient delivery with well packaged goods.
Highly recommended.
28 June 2026
Unprompted review
Reply from Petdirect
Kia ora Robyn, what a wonderful review, thank you so much! We're thrilled to hear that you found our website easy to navigate and that our products work well for your budget. Your kind words about our fast delivery and careful packaging really mean the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi The Petdirect Team 🐾
Excellent service at a very good price
Excellent service at a very good price
1 July 2026
Unprompted review
Reply from Petdirect
Kia ora Tony! 🐾
Thank you so much for the wonderful feedback - we're thrilled you've had such a fantastic experience with us! We're passionate about providing outstanding service at prices that won't break the bank, so it's brilliant to hear we're hitting the mark. We really appreciate your support and can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
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