Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Heat Pad Delivery
Ordered a heat pad for my Dachshund and had it in my hands 24hours later-amazing delivery times!
25 June 2026
Unprompted review
Reply from Petdirect
Kia ora Christina! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear your Dachshund's heat pad arrived so quickly. Fast delivery is something we're genuinely proud of, and we're delighted we could get your pup's cosy comfort sorted in just 24 hours.
Thanks for choosing Petdirect!
Just fabulous!
Fabulous range, great prices and specials and Super fast delivery!!
24 June 2026
Unprompted review
Reply from Petdirect
Kia ora Lisa! 🐾
Thank you so much for your wonderful review! We're absolutely thrilled to hear you've had such a fantastic experience with Petdirect. Your kind feedback about our diverse range, competitive pricing, and speedy delivery really means the world to us. We're delighted we could get your pet supplies to you so quickly!
Cheers,
The Petdirect Team
Easy to order and prompt with delivery
Always easy to place orders on line and delivery is always impressively fast due to items been packed and sent off as soon as the order is made. Staff are always very friendly and helpful if I have to phone for any reason
23 June 2026
Unprompted review
Reply from Petdirect
Kia ora Pauline! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review! We're absolutely thrilled to hear that you're finding it easy to place orders online and that our speedy delivery is hitting the mark. Your kind words about our team mean the world to us.
We really appreciate your loyalty and can't wait to keep seeing you soon! 😺🐕
Aroha mai,
The Petdirect Team 🐾
Marmite appreciates getting her flea…
Marmite appreciates getting her flea and tick treatment ontime. She does not have to think about it. It just turns up and then my Mum puts it on me. Thankyou. 🐾🐾🐈⬛
26 June 2026
Unprompted review
Reply from Petdirect
Kia ora Karen! 🐾
What a wonderful review, thank you so much for the kind feedback! We're thrilled that Marmite is getting her flea and tick treatment delivered on schedule with Autodeliver – it's such a fantastic way to make sure your furry friend stays protected without any hassle. Mum sounds like she's doing a brilliant job keeping Marmite in top condition! 😸
Great Service
Customer service is great. Plus delivery of orders is fast and reliable.
25 June 2026
Unprompted review
Reply from Petdirect
Kia ora Denise! 🐾
Thank you so much for your kind feedback! We're thrilled to hear that you've had such a fantastic experience with our customer service team and that your deliveries have been speedy and dependable. Your wonderful words really make our day!
Excellent service
Excellent service, quick delivery and good prices. I use Petdirect all the time, and have never had an issue.
25 June 2026
Unprompted review
Reply from Petdirect
Kia ora C. B.! 🐾
What a wonderful ⭐⭐⭐⭐⭐ review – thank you so much! We're thrilled to hear you're consistently happy with Petdirect and that our quick delivery and competitive prices keep you coming back. It's fantastic that you've never had an issue, and that's exactly the reliable service we're committed to seeing you with every time.
Your loyalty means the world to us! 😸🐕
Always have great price specials and…
Always have great price specials and super fast delivery. Plus air points!
Wouldn't hesitate to recommend.
10 June 2026
Unprompted review
Reply from Petdirect
Thank you so much for the wonderful review, Jennifer! 🐾 We're thrilled you're enjoying our fantastic price specials and appreciate you recognising our speedy delivery service.
The absolute best to deal with
The absolute best to deal with, been loyal for 3+ years and never an issue. Ultra fast shipping and the best prices. Huuuge range of everything to keep my ragdoll Puddy well fed and happy. Two thumbs up!.
Keep up the good work.
22 June 2026
Unprompted review
Reply from Petdirect
Kia ora Nilsson! 🐱
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you've had such a fantastic experience with us over the past 3+ years. It's incredibly rewarding to know that Puddy is well-fed and happy with our fantastic range of products.
Two thumbs up right back at you! 😻
Cheers,
The Petdirect Team
The products here are always on sale…
The products here are always on sale with lots of discounts, the staff always offer suggestions with a smile, and the bathrooms are clean with towels provided.
22 June 2026
Unprompted review
Reply from Petdirect
Kia ora Lu Zhang! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review! We're thrilled you're loving our fantastic range of discounts and promotions – we work hard to keep quality products affordable for pet parents like you.
We'd love to welcome you back soon! 😸🐶
Warm regards,
The Petdirect Team
I have my dog's bowl filters…
I have my dog's bowl filters autodeliver, it is load off my mind, never worry about running out and knowing my bogs water is clean and fresh is a wonderful feeling
24 May 2026
Unprompted review
Reply from Petdirect
Kia ora Maureen! 🐕
Thank you so much for this ⭐⭐⭐⭐⭐ review! We're thrilled to hear that Autodeliver is giving you such valuable peace of mind. It's fantastic that your pup gets consistently fresh, clean water – that's exactly what we're here for!
Really easy to purchase online
Really easy to purchase online, great pricing compared to others, even called me to say my delivery would be slightly delayed due to leaving Auckland rather than Christchurch - still arrived within a few days so absolutely happy with that.
15 June 2026
Unprompted review
Reply from Petdirect
Kia ora Sasha! 🐾
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you found the online ordering process seamless and that our pricing impressed you.
We really appreciate you mentioning our proactive communication about your delivery – that personal touch is something we're genuinely proud of at Petdirect.
We can't wait to see you again soon and keep tails wagging!
Warm regards,
The Petdirect Team
Reply from Petdirect
Kia ora Amber! 🐾
Thank you so much for the wonderful feedback! We're thrilled that you found our service quick and easy, and that our prices hit the mark for you. We really appreciate your kind words and can't wait to see you again soon!
Super fast delivery and a good range of…
Super fast delivery and a good range of products delivered to your door!
18 June 2026
Unprompted review
Reply from Petdirect
Kia ora Melanie! 🐾
Thank you so much for the fantastic review! We're thrilled to hear you're happy with the speedy delivery and our excellent range of products. We really appreciate you taking the time to share your kind feedback – it means the world to us! 😸
Reply from Petdirect
Kia ora Peter! 🐾
Thank you so much for the wonderful feedback! We're thrilled you're happy with our speedy service and fantastic prices. It's brilliant to know we're seeing you right and delivering exactly what you need. We really appreciate your kind review and can't wait to welcome you back soon!
Fast service with the lowest price…
Fast service with the lowest price online
15 June 2026
Unprompted review
Reply from Petdirect
Kia ora Zephanie! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear you're happy with both our speedy service and competitive pricing.
First time user needing Diabetic dog…
First time user needing Diabetic dog biscuits. In stock, good price, superfast delivery. Will be buying again.
16 June 2026
Unprompted review
Reply from Petdirect
Kia ora Raewyn! 🐕
Thank you so much for the wonderful feedback – we're thrilled to hear you had such a fantastic experience with us! We're delighted we could help you find the perfect diabetic dog biscuits for your furry friend, and that our speedy delivery got them to you in time.
Easy process to order and very fast…
Easy process to order and very fast delivery thanks
16 June 2026
Unprompted review
Reply from Petdirect
Kia ora Amanda! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐feedback! We're thrilled that you found the ordering process straightforward and that your delivery arrived quickly. Your kind support means the world to us, and we truly appreciate it!
The site is easy to use and Order.
The site is easy to use. Great products, pet perks and the fastest delivery I've experienced.
I love pet direct. 5 star service
16 June 2026
Unprompted review
Reply from Petdirect
Kia ora Marieke! 🐾
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! We're thrilled that you're finding our site intuitive and straightforward to navigate. We truly appreciate your kind words about our fantastic products and pet perks – it means the world to us that you're loving the Petdirect experience!
I needed to ensure that I was able to…help with renal failure food
I needed to ensure that I was able to get hold of the medicated vet approved wet and dry food for Renal failure for my cat Taz and you were able to supply it and deliver fast and promptly Thankyou
19 June 2026
Unprompted review
Reply from Petdirect
Ata mārie Carolynn! 🐱
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! We're delighted we could help you find the right medicated food for Taz's renal care needs. It's fantastic that we were able to get everything to you quickly – your furry friend's health is so important to us, and we're thrilled to be seeing you and supporting Taz's wellbeing.
My family and I absolutely love PetDirect
My family and I absolutely love Pet Direct in Christchurch! It is easily the top pet shop around. The store layout is amazing, and they have a great selection of products. What truly sets them apart is the incredible team. The workers are so lovely - they greet us and our pups so warmly every time we walk in, and they even know our dogs by name! We won't go anywhere else. Highly recommend!
4 June 2026
Unprompted review
Reply from Petdirect
Mōrena Olivia! 🐾
Thank you so much for this wonderful review! We're absolutely thrilled to hear that you and your whānau (and your pups!) are loving your visits to our Christchurch store.
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