Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
Company replied
Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
Company replied
Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good priced and very quick delivery.
Good priced and very quick delivery.
28 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for taking the time to leave us a review, Rene! We're thrilled you were impressed with both our pricing and delivery speed—getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
I always have a quick response and…
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related information.
28 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Moss! We're delighted to hear that you're enjoying the quick responses and speedy delivery – getting your pet's essentials to you promptly is something we take pride in. We appreciate you highlighting our product range and ingredient information, as we believe pet parents should always know exactly what they're giving their furry friends.
Really speedy delivery
Really speedy delivery! Doggies happy with their new biscuits.
29 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for the lovely review, Haley! We're thrilled to hear your doggies are enjoying their new biscuits and that the speedy delivery worked perfectly for you. We look forward to serving you and your pups again soon!
Great flea etc treatment
Delivery service no waiting flea treatment is also good 👍 price excellent
27 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for the fantastic review! We're delighted to hear that you appreciated our quick delivery and that the flea treatment is working well for your pet – those speedy turnarounds and quality products are exactly what we aim for.
Reply from Petdirect
Thank you so much for the five-star review, Leann! We're thrilled that your delivery experience was both fast and reliable—that's exactly what we strive for every single time :)
My orders arrived in time
My orders arrived in time
Hasle free shopping.
My girl loves her dry food
30 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for the lovely review, Marianne. We're thrilled that your orders arrived promptly and that your girl is enjoying her dry food—that's exactly what we love to hear. We really appreciate your business and look forward to serving you again soon!
Amazing service
Amazing service. Next day delivery was very unexpected as we are rural - especially when I purchased around midday.
26 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Linda. We're thrilled that our next-day delivery reached you so quickly, especially in a rural area—that really means a lot to hear. We appreciate your business and look forward to serving you and your pets again soon!
Reply from Petdirect
Thank you so much for the lovely feedback, Gemma! We're thrilled you found exactly what you needed at great prices and that your order arrived quickly. We look forward to helping you and your pet again soon.
Reply from Petdirect
Thank you so much for the kind words. We're thrilled that your delivery arrived quickly and met your expectations. We really appreciate your business and look forward to helping you again soon!
Great range of products
Great range of products, large open store, super friendly helpful staff!
19 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Ella. We're thrilled you enjoyed exploring our range and that our team made your visit such a pleasant experience. We love creating a welcoming space where customers and their pets feel right at home, so your kind words truly mean the world to us!
The product we ordered is helping our…senior dog
The product we ordered is helping our dog with walking and movement, whereas he had a little difficulty. We will be ordering more and grateful for the Auto delivery.
Communication is excellent keeping us informed of delivery. Very quick service. Thank you
22 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Raewyn. We're delighted to hear that the product is making such a positive difference to your senior dog's mobility and quality of life—that truly means the world to us. We really appreciate your kind words about our communication and service, and we're equally glad that Autodeliver is working well for you. We look forward to supporting your pup's wellbeing for a long time to come!
A very reliable business!
28 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for the kind words! We really appreciate you choosing Petdirect and we're delighted to have earned your trust as a reliable partner for your pet's needs.
The ease of setting up an account and…
The ease of setting up an account and the quick delivery of my order. The products are quality and comparable to other competitors from what I have researched, even cheaper if I pursue the auto delivery option
25 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Yvonne. We're delighted you found the account setup smooth and that your order arrived quickly. It's wonderful to hear you're pleased with our product quality and pricing—the Autodeliver option really does offer great value for our loyal customers, so we're thrilled you're considering it!
Petdirect makes it sooo easy to shop…
Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to change your subscription at any time makes it even more convenient.
28 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Jane. We're thrilled that our subscription service is making pet care so convenient for you—it's exactly what we designed it for. We really appreciate you highlighting how easy it is to adjust your subscription whenever you need to, and we're glad the range and pricing are working well for your furbaby!
Reply from Petdirect
Thank you so much, Jeremy. We're delighted to hear that you received your order quickly and enjoyed our service, speed and reliability are things we take real pride in. We hope your pet loved what you ordered, and we'd love to help you again soon!
I found just what I needed quickly at a great price
I found just what I needed at a great price. Normally an elderly dog comfort product I could only get through an international website. Arrived quickly which really helps when you too are dealing with your old friend 'sunsetting' and that he might not be with you much longer.
28 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for your kind words, Lisa. We're truly glad we could help you find that comfort product for your senior dog when you needed it most, and we're honoured we could make a difficult time a little easier with fast delivery. Your loyalty means everything to us, and we're sending you and your faithful friend all our warmth during this precious time together.
Online easy to order
Online easy to order, Discounts. Affordibilty Quick delivery. My go to when I'm stuck for choice.
20 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for the brilliant review, KI. We're delighted that our online ordering, discounts, and quick delivery have made us your go-to choice when you need us most.
My fur baby needs a prescription diet…
My fur baby needs a prescription diet and the food is always in stock and delivered very promptly.
Great service
23 May 2026
Unprompted review
Reply from Petdirect
Thank you so much, Jo. We're delighted to hear that we're reliably keeping your fur baby's prescription diet in stock and delivering it promptly—we know how important consistent nutrition is for their health and wellbeing. We really appreciate your kind words and look forward to continuing to support your pet's dietary needs.
Awesome service each time
Awesome service each time. A good range of products at good prices, and so quick to arrive at the door. Airpoints is an added bonus
25 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for your review! It's great to hear that you've had a great experience with our service and that you're enjoying our product range and pricing. It's also wonderful to know that you appreciate the Airpoints bonus.
Excellent product availability
Excellent product availability, price and delivery
22 May 2026
Unprompted review
Reply from Petdirect
Thank you so much for your review! We're happy to hear that you enjoyed our product availability, pricing, and delivery service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.