We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
Company replied
Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Box and dogfood bag damaged
Everything came on time. However the box and large bag of dog food were damaged. We had to tape up a large middle section of the dog food.
We did end up transferring it into a plastic food bin.
30 January 2026
Reply from Petflow
Thank you for sharing this with us. We are glad to hear your order arrived on time, but we are sorry to learn that the box and dog food bag were damaged. That is not the experience we want for our customers. Shipping can sometimes be rough, and we appreciate you bringing this to our attention. If you ever receive an order with damage that concerns you, please reach out to our support team so we can review the situation and help however possible.
Reply from Petflow
Thank you for the great review. We are happy to hear your order arrived on time and that tracking updates were easy to follow. We appreciate you choosing Petflow and taking the time to share your experience.
Wonderful experience
Always have quality products for us to buy.
Always great on the phone if need be.
Delivery is prompt.
30 January 2026
Reply from Petflow
Thank you so much for your kind words. We are glad to hear you have consistently found quality products, prompt delivery, and helpful support when needed. We truly appreciate your continued trust in Petflow.
My pharmacy order was cancelled and I…
My pharmacy order was cancelled and I was not notified. Now my dog is late getting her flea-tick-heartworm protection. Have switched to Chewy.
23 January 2026
Reply from Petflow
Thank you for sharing this feedback. We are very sorry to hear about your experience and understand how stressful it is when a pet’s medication is delayed, especially without clear communication. That is not the experience we want for our customers. Our pharmacy team takes these situations seriously, and we would appreciate the opportunity to review what happened and see how we can help. Please reach out to us directly at help@petflow.com, via chat, or by text at 1-833-316-1577 so we can look into this further.
Good product and good seller.
23 January 2026
Reply from Petflow
Thank you for the kind feedback. We are glad to hear you are happy with the product and your experience with Petflow. We truly appreciate you taking the time to leave a review.
I only need my auto ship every 16 weeks…
I only need my auto ship every 16 weeks but that in not an option, 12 weeks is max.
I used to get the option to reschedule. No I get an email telling me my order is preparing the same day I get an email telling me that my order has shipped.
I don't like that.
21 January 2026
Reply from Petflow
Thank you for sharing your feedback. We understand that autoship preferences can vary, and we want to be transparent that the 16 week autoship option has been removed. You can still manage your schedule at any time by moving your upcoming autoship dates back as needed to better fit your usage. We are also actively working on improving our site and notification experience, and we appreciate you taking the time to share your concerns. If you would like help adjusting your autoship or reviewing your settings, our team is happy to assist at help@petflow.com, via chat, or by text at 1-833-316-1577.
I always get my product in good…
I always get my product in good condition in a timely manner
22 January 2026
Reply from Petflow
Thank you for the great feedback. We are happy to hear your orders consistently arrive in good condition and on time. We appreciate you choosing Petflow.
Good price and fast shipment.
29 January 2026
Reply from Petflow
Thank you for taking the time to leave a review. We are glad you are happy with the pricing and fast shipping. We truly appreciate your support.
Reply from Petflow
Thank you for the great review. We are glad to hear your order arrived quickly and that the experience was seamless. We appreciate you choosing Petflow.
Good customer service and prices
Good customer service and prices
Delivered in an appropriate time
22 January 2026
Reply from Petflow
Thank you for sharing your feedback. We are happy to hear you had a positive experience with our customer service, pricing, and delivery timing. We truly appreciate your support of Petflow.
Reply from Petflow
Thank you so much for the love. We are glad to hear you find our prices reasonable and our service great. We appreciate you being part of Petflow.
Had what I needed and it came right away
28 January 2026
Reply from Petflow
Thank you for the great review. We are glad to hear we had what you needed and that it arrived quickly. We appreciate you choosing Petflow.
Love the process but am annoyed by the…
Love the process but am annoyed by the multi step log in. You have to wait for a code to email to log in. A bit much for this site. Otherwise process is always smooth with ordering etc.
28 January 2026
Reply from Petflow
Thank you for sharing your feedback. We are glad to hear the ordering process has generally been smooth for you. We understand that the multi step login can feel inconvenient, and we appreciate you taking the time to call this out. Feedback like this helps us continue to improve the site experience.
We have ordered from them for a long…
We have ordered from them for a long time. Our dog food arrived totally busted inside and out, sent photos they responded immediately and replaced. Most important was response … second was replaced.
20 January 2026
Reply from Petflow
Thank you for your continued trust in Petflow. We are sorry to hear about the damaged delivery, but we are glad our team was able to respond quickly and get a replacement out right away. We appreciate you recognizing our customer support and taking the time to share your experience.
Fast shipping, competitive pricing.
Fast shipping and product at a good price. Happy to do business with Petflow.
25 January 2026
Reply from Petflow
Thank you for the great feedback. We are glad to hear you are happy with the fast shipping and competitive pricing. We appreciate you choosing Petflow and are happy to do business with you as well.
Very timely and quality product
27 January 2026
Reply from Petflow
Thank you for taking the time to leave a review. We are glad to hear your order arrived on time and that you are happy with the quality of the product. We appreciate your support of Petflow.
They meet my needs by getting my dogs…
They meet my needs by getting my dogs food to me when needed
20 January 2026
Reply from Petflow
Thank you for sharing your experience. We are happy to hear we are able to meet your needs and deliver your dog’s food when you need it. We truly appreciate you choosing Petflow.
I trust the quality of their food…
I trust the quality of their food completely, my dog has a sensitive stomach and does great on the brand I found here
30 January 2026
Unprompted review
Reply from Petflow
Thank you so much for sharing this. We are really glad to hear your dog is doing well on the food, especially with a sensitive stomach. It means a lot to us that you trust the quality of the products you find at Petflow.
Reply from Petflow
Thank you for the kind words. We are happy to hear you received your order quickly and that you are loving the dog food. We truly appreciate you choosing Petflow for your pet’s needs.
Still have not received dogfood
Still have not received dogfood. My driveway is plowed. I have driven in and out twice in a small sedan. H
26 January 2026
Reply from Petflow
Thank you for sharing this with us. We are sorry for the delay and understand how stressful it can be when your pet’s food does not arrive as expected. This order was impacted by weather related delays with FedEx, which were outside of our control. We do see that the shipment has since been delivered, and we hope everything arrived safely.
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