We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For more than ten years
For more than ten years, we’ve relied on PetFlow. The team is consistently friendly and supportive. We appreciate having quality dog food delivered affordably right to our home.
31 December 2025
Unprompted review
Reply from Petflow
Thank you so much for being with us for more than ten years. It truly means a lot to hear that our team has been consistently friendly and supportive and that we have been able to reliably deliver quality dog food to your home. We are grateful for your continued trust in Petflow.
I have auto ship set up for every 6…
I have auto ship set up for every 6 weeks and my dog food arrives every 6 weeks!
22 January 2026
Reply from Petflow
Thank you for sharing this. We are glad to hear autoship is working well for you and that your dog food arrives right on schedule every six weeks. We appreciate you choosing Petflow.
Easy ordering and quick delivery!
21 January 2026
Reply from Petflow
Thank you for the great feedback. We are happy to hear ordering was easy and that delivery was quick. We appreciate your support of Petflow.
Poor service
Updated my address weeks before shipping and still sent to older address. First 2 shipments have gone horrible
20 January 2026
Reply from Petflow
We’re really sorry for the frustration this has caused. We understand how upsetting it is to update your address ahead of time and still have an order go to the wrong place, especially on your first shipments.
We’ve reached out to you directly to confirm which address should be attached to your autoship, as we do see two addresses listed on your account and want to make sure this is fully corrected moving forward. Once we hear back, we’ll make sure everything is aligned so future orders ship to the correct location.
Thank you for bringing this to our attention. We truly appreciate the opportunity to fix this and do better.
Cat litter and litter pad
The box arrived ontime and I was able to use the cat litter along with the mat right away. Works perfectly.
20 January 2026
Reply from Petflow
Thanks so much for sharing this! We’re really glad everything arrived on time and that the litter and mat are working well for you. We appreciate you choosing Petflow.
Haven’t received it yet.
20 January 2026
Reply from Petflow
We’re sorry for any confusion or frustration around this. After reviewing your order, we do see that it was delivered within 48 hours of being placed.
If you’re still having trouble locating it, or if something doesn’t look right, please reach out to our team so we can help right away. You can contact us anytime via text, chat, or email, and we’ll be happy to look into this further for you.
We truly appreciate you taking the time to share your experience.
Quick easy purchase & delivery.
Petflow allows me to simply purchase and receive very large bags of dog food without leaving my house.
20 January 2026
Reply from Petflow
We love hearing this. Making it easy to get what you need delivered right to your door is exactly what we aim for. Thanks for shopping with Petflow.
There is no real custome support
There is no longer any live customer support. Only frustrating fake auto generated help with names like Brittany and Christie. Super frustrating. Will not use them again
20 January 2026
Reply from Petflow
We’re really sorry this was your experience and that it felt frustrating.
We do want to clarify that our support team is made up of real, live agents. When you connect with us through chat, text, or email, you are speaking directly with a real person, not an automated system. That said, we’re truly sorry if your interaction didn’t feel helpful or personal, and we take that feedback seriously.
We are actively working on improving our support experience and response times, and we would genuinely appreciate the chance to look into what happened here. If you’re open to it, please reach back out to us through chat, text, or email so we can review your experience and see how we can make this right.
Thank you for sharing this with us.
The order was delivered really fast
The order was delivered really fast. It is appreciated.
19 January 2026
Reply from Petflow
Thank you for the great feedback. We’re happy to hear your order arrived quickly and that you had a smooth experience.
There great we order dog food dog…
There great we order dog food dog medicine and cat medicine from them . Always on time
19 January 2026
Reply from Petflow
Thank you so much for your kind words. We’re really glad to hear everything arrives on time and that you trust us for your pets’ food and medications. We truly appreciate your support.
Reply from Petflow
We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.
My dog loves it
18 January 2026
Reply from Petflow
We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.
Received partial order
They didn't ship my complete order. I assume because an item was out of stock. Instead of shipping a partial order, they should have contacted me and ask what I want to do. In this case I would have cancelled it!
18 January 2026
Reply from Petflow
We’re really sorry for the frustration this caused. You’re absolutely right that clearer communication should have happened before a partial order shipped. We are actively working on improving our site and email notifications so customers are alerted right away when an item is out of stock and can choose how they would like to proceed. We appreciate you sharing this feedback, and we’ve also reached out privately to look into this order and make things right.
Don’t use auto ship!
Product was shipped dispute is asking them not to ship and not to deliver. They did ship, deliver and won’t take back. I will never use them or recommend them to anyone.
29 December 2025
Reply from Petflow
We’re very sorry for this experience and understand why you’re upset. This is not the experience we want anyone to have. We’re actively working on improvements to our auto-ship and communication systems to prevent situations like this and make changes clearer before an order is processed.
Petflow does not stand behind the…
Petflow does not stand behind the products they sell. I bought an $80 bag of PureVita Grain Free Turkey & Sweet Potato Dry Dog Food which is very obviously spoiled. It smells terrible and my dog will not eat it. She has been eating the same dog food for years. I texted PetFlow (no phone calls allowed) They told me to take my issue to the manufacturer. I'll be buying my dog food locally from now on.
21 January 2026
Unprompted review
Reply from Petflow
We’re really sorry to hear about this experience and understand how upsetting it is to receive food that doesn’t seem right. We truly care about the safety and well-being of pets, and we’re sorry for the frustration this caused.
For quality concerns related to the food itself, our policy is to work directly with the manufacturer, since they handle formulation, quality control, and product investigations like smell, spoilage, or potential defects. This allows the issue to be reviewed properly and helps ensure the right corrective action is taken. If there is damage that occurs in shipping or an error on our end, we absolutely step in and take care of it.
We appreciate you sharing this feedback, and we’re sorry this experience led to disappointment. If you need any additional assistance or have questions about the process, our team is available via chat, text, and email.
Always delivered on time.
29 December 2025
Reply from Petflow
Thank you so much for taking the time to leave a review. We’re really glad to hear your orders have been arriving on time and that your experience has been a positive one. We truly appreciate your support and look forward to continuing to serve you.
No notification if order won’t be fulfilled
I was sent to Petflow from Hills Science website to order prescription dog food. I put in an order, provided the prescription, vet info, etc. Signed up for repeat delivery, the works. Waited and waited for shipping info. Contacted the company only to be told the food was out of stock, and I would not be notified. How can they think it’s okay to take an order and not bother to fulfill it or not communicate when they can’t? I will never place an order with them again. It’s too dicey.
13 January 2026
Unprompted review
Reply from Petflow
We’re really sorry for the frustration this caused. We understand how upsetting it is to place an order, provide prescription details, and then not receive timely updates, especially when it involves your pet’s food. When an item is out of stock, customers should be notified clearly and promptly, and we apologize that this did not happen here.
We are actively working on improving our site and our email communication so issues like this are handled faster and more transparently going forward. We appreciate you bringing this to our attention and regret the experience you had.
Happy Chow Chow
Ordering my Chow Chow’s food from Petflow is always a great experience- auto ship makes it even better!
29 December 2025
Reply from Petflow
Thank you so much for the kind review. We’re happy to hear ordering your Chow Chow’s food has been a great experience and that autoship has made things even easier. We really appreciate you choosing Petflow and giving us the opportunity to take care of your pet’s needs.
U dint add the small bags to get free…
U dint add the small bags to get free shipping and I got charge $12 plus for shipping
26 December 2025
Reply from Petflow
We’re really sorry about this experience. This charge was caused by a system error on our end, and we completely understand how frustrating that is. We’ve refunded your shipping cost and are actively working on correcting this issue so it does not happen again.
We also want to share that we are actively working on improving our site overall to prevent errors like this and provide a smoother checkout experience. Thank you for bringing this to our attention.
Ease of ordering
Ease of ordering. Speedy delivery. Have ordered many times and if I have to call customer service they have been excellent!
28 December 2025
Reply from Petflow
Thank you so much for your kind words. We’re happy to hear you’ve found ordering easy, delivery fast, and that our customer service team has been helpful when you needed support. We truly appreciate your continued trust in Petflow.
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