petfoodclub.co.nz Reviews 

995
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Super cheap, high quality treats that the dogs love. Delivery is always quick and customer support has been great on the rare occasion there's been a mix-up. Been using these guys for years.

Rated 5 out of 5 stars

Super happy with range of products available and the whole salmon treats are my cats' favourite and have not been able to find anywhere for a couple of months! So thankyou to having them in stock! B... See more

Rated 3 out of 5 stars

Very efficient and rapid delivery. However, rather disappointed at the size of the pigs ears in the supplied order. Quite a lot smaller than those in the Vitapet bags sold at supermarkets, but similar... See more

Company replied

Rated 5 out of 5 stars

This is a great company delivering excellent food. They inform you when the next order is due [gives you a chance to suspend it if you need to] and also allows you to add treats etc. They then tell yo... See more

Company details

  1. Pet Care Store
  2. Animal feed shop

Information provided by various external sources

Supplier of quality pet food for happy and healthy pets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

995 reviews

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No recent history of asking for reviews

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4.7

All reviews

(995)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality and great value

Super cheap, high quality treats that the dogs love. Delivery is always quick and customer support has been great on the rare occasion there's been a mix-up. Been using these guys for years.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Used to be good

Used to be good. Then had hassles being recognized as a returning customer. Now I can't even buy my usual purchase. Over it.

18 August 2024
Unprompted review
petfoodclub.co.nz logo

Reply from petfoodclub.co.nz

Pig ears are out of stock, hence not available for ordering at present. They are due back in stock in a couple of weeks and you will be able to order them as soon as they arrive.  Sorry for the inconvenience. 

Rated 5 out of 5 stars

Very happy with my order

Very happy with my order, at this busy time i need to order 3 weeks before i need food, so if it gets held up i dont need to find something else.

6 November 2021
Rated 5 out of 5 stars

Hi team

Hi team, very impressed with your product and excellent service, highly recommend dealing with this supplier. Thank you.

28 October 2021
Rated 1 out of 5 stars

Very poor delivery

Can't rate it any higher as ordered on 20th, it's now 27th still not delivered.

In comparison, ordered on Amazon from USA 22nd delivered today 27th.

You need to use a better courier.

26 October 2021
petfoodclub.co.nz logo

Reply from petfoodclub.co.nz

Hi Steve, the item was shipped on the same day we received your order ie on 20th Oct. Unfortunately due to the current lockdown restrictions deliveries in Auckland are taking longer. NZ Post is experiencing delivery delays up to 5 working days as communicated on their website, media and on our website. We will escalate for investigation and hope that the parcel is received soon. Thank you for shopping with us.

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