Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more
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I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more
Great experience with Petgevity. I’ve been with them for 3 years with their previous name Petsure. The price each month is affordable and beats any other insurer. The service is fantastic, fast and... See more
My Cockapoo had a tumour in his jaw. Petgivity helped take the strain off me by dealing direct with his hospital during his illness. Once we had established Ted was covered for this illness, it was a... See more
Company details
- #25 of 32 best companies in Pet Insurance Company
- #118 of 137 best companies in Insurance company
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
6k reviews
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Avoid This Company – They Use Unfounded Reasons to Void Policies
My experience with Petgevity has been extremely disappointing, despite providing all genuine supporting documents.
When I made a claim, instead of properly reviewing the documents I provided, the company appeared to look for reasons to avoid paying by attempting to void my insurance policy.
Their explanation was factually incorrect. They claimed that my cat had not had a veterinary check in the previous year. However, my cat was born this year, so it is impossible for her to have had records from the previous year.
My cat was adopted from the Scottish SPCA, where she received a full veterinary health check, vaccinations, deworming and flea treatment before adoption. I submitted all of the relevant documentation, yet it does not appear to have been properly reviewed.
They also questioned whether I was a UK resident and whether my pet lived with me, despite the information and evidence provided.
Based on my experience, the claims process has been handled poorly, with incorrect assumptions being made rather than a careful assessment of the evidence. I expected a fair review of my claim, but instead I received a decision based on inaccurate information.
I hope the company reviews claims more thoroughly in the future and ensures that all submitted documents are properly considered before making decisions that have significant consequences for policyholders.
10 July 2026
Unprompted review
Reply from Petgevity
Dear Customer,
Thank you for bringing your concerns to our attention. We have passed this back to our claim’s specialist complaints team. You will receive a formal acknowledgement and details on the complaints process within the coming days.
Many thanks
Petgevity
The app was easy to us and guided you…
The app was easy to us and guided you through the process easily.
8 July 2026
Very disappointed that they didn't…
Very disappointed that they didn't resolve a previous claim dispute however I renewed only because they were cheaper than Petplan
Update following the response. The new premium costs were not brought up by me. Nor did I say any claims were not settled. Please read reviews properly as this will help you to improve...stock answers will not
I said a "claim dispute" which relates to something else entirely
22 June 2026
Reply from Petgevity
Good afternoon,
Thank you for taking the time out to leave a review.
The increase in a renewal quote can be due to many factors including claim history as well as pets being another year older. I can see that there has been a successful claim within the policy year.
We truly appreciate your loyalty and thank you for continuing to choose us. We wish you and your pet all the very best for the coming year.
Regarding your claim dispute, we have referred this back to one of our Claims Specialists, who will contact you by telephone over the next few days to discuss this with you.
Many thanks,
Jenni
Amazing pet insurance
Amazing pet insurance. My little Westie became ill at 8 and after vet investigation it turned out to be Cushing’s Disease. Petgevity were wonderful with the claims, no quibbling or messing and paying the vet directly within 2 weeks. I was dreading the renewal cost though, knowing she was going to be on medication/treatment for life, but the renewal price turned out to be excellent and now I have peace of mind that her vet bills are covered and she can get the best care available to her.
29 June 2026
No fuss to the point and efficient.
14 June 2026
Fortunately I have not had to use this…
Fortunately I have not had to use this policy yet but the price remains competitive and renewal was easy
12 July 2026
Policy went up quite negatively for no…
Policy went up quite negatively for no apparent reason healthy six year-old dog. If it wasn’t for my Mental Health, I would’ve shopped around.
12 July 2026
Reply from Petgevity
Hello Teresa,
Thank you for taking the time to leave your review.
Renewal prices can increase due to various factors including age of pet, claims history & general increases in veterinary treatment. I can see that you spoke with a member of the team who was able to assist you with the renewal and you opted to continue with us.
We thank you for your loyalty and wish you and your pet all the best for the coming year.
Kind regards,
Jenni
Brilliant help and advice and service
11 July 2026
Called up and spoke with Sarah on the…
Called up and spoke with Sarah on the phone. She was extremely helpful and knowledgeable, and very kind and thoughtful.
Would definitely recommend Petgevity after speaking with Sarah.
11 July 2026
Unprompted review
Lady on the phone was very helpful and…
Lady on the phone was very helpful and answered all my questions
27 June 2026
I am very happy with choosing petgevity
I am very happy with choosing petgevity.
I have been a customer for the second year, I was able to get an appointment using the 24/7 video call. The vet was extremely helpful, was able to diagnose symptoms over video to help and if felt the need I made a vet appointment that day.
27 June 2026
Simple and easy to use
11 July 2026
Very easy to renew
Very easy to renew. The lady on the phone was really nice and very helpful as we had to amend something.
26 June 2026
the renewal has gone up a lot with…
the renewal has gone up a lot with little to no real correspondence with me confirming it would be ok
7 July 2026
Reply from Petgevity
Good afternoon Ben,
Thank you for taking the time to leave a review. We are sorry to hear your renewal price was not what you were looking for.
Renewal quotes are usually sent out at least 21 days before the renewal date. This may have gone to your spam or junk folder.
Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
That said, we can also look at options to help reduce your premium, such as increasing the excess or bill share, or lowering the vet fee cover.
If you want to discuss your renewal options further, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Very easy to set up
25 June 2026
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