Pet Ninja 

Piece arrived broken, neither emails worked, and now I'm in a long dispute process with Cap One. So much wasted time.

worst on line experience ever! They got my order wrong and would not respond to an of my emails to various addresses they provided, sent that worked and some that did not. Do Not waste your timer or money here, they are not a US based company and they do not have anything that remotely resembles customer service.

So disappointed, I am one to read all the comments before I purchase something and this is the very first time I have been scammed from someone online. paypal@petninjashop com does not exist. I have tried reaching out and recieved "because the address couldn't be found". So sad, people do this for a living. Horrible!

I am freaking out now, i placed an order with PETNINJA LIMITED and now i am reading all these rates below and now in a panic. The links that came in my email are duds. I want answers from them and there is no way to get them RRRRRRRRRRRR

I ordered my dad a father's day gift, with a picture of his dog that recently passed. I paid the extra $15 for expedited shipping and he never received it. I have reached out multiple times, but have yet to receive a response.

HORRIBLE THIEVES as far as I am concerned. Such a fun website, but don't get fooled by the bright lights and sparkle.

Pet Ninja should be ashamed of themselves. Disgusting customer service to return a product that broke within one month of using it (double dog lead) they see your facebook and instagram messages but don't reply. They give you 3 or 4 e-mails and also don't reply. Never buying again from them and eithee should anyone else. Awful!

I had ordered a personalized pillow from Doggie Merch on March 29th. I used a picture of my cat. I received a confirmation from PayPal. I received no confirmation from Doggie Merch or Pet Ninja. I googled Pet Ninja and saw all the negative reviews. I called my credit card company to stop payment and was told to contact Pet Ninja. I emailed and received no response. I called the credit card company again and they gave me a phone number for Pet Ninja which was not a legitimate number. I was extremely frustrated and upset thinking I was ripped off. On May 1st I received a small package from China. I opened it, not knowing what it was. It was the pillow! It expanded after being removed from package. The picture of my cat was perfect. The pillow case is zippered and of very soft fabric. I was very pleased with the final product and will be giving it to my son when he goes off to college.

I ordered a Pet hair cleaner and am very satisfied with it. I got my confirmation next day and my product within 3 weeks.
Totally satisfied.

I ordered a waterproof pet blanket for 63 dollars. I emailed them 3 times and provided all information and they tried telling me I was emailing the wrong person and provided the supposedly correct address. The correct address told me I had the wromg address. Fast forward to when it actually came without a box. It was the thinnest POS, I could have ever imagined and it certainly isn't waterproof as I can see right through it. Avoid these scammers and go somewhere else. These people are thieves.

Placed order canceled order less then an hour later, they would not cancel order, when got item 2months later denied the package and it was sent back no refund, they kept the money. They are THIEVES!

They are the biggest LOW LIFE PEOPLE I HAVE EVER DEALT WITH!

I received the pet ninja dog car seat It looks great but there are no instructions and both zippers do not work My neighbor tried it and had no success either

Like Hannah, I saw the ad, bought a glove and UV light (postage was $15, but spend above $15 and it was free, so I might as well), then checked the reviews. Well, there goes my money down the drain, was my thought. Especially when I hadn't receive an order confirmation after 4 days, nor did I receive a personal reply when I emailed their customer service about this.

Fast forward a week and I'm checking my spam: I not only come across the order confirmation, but the shipment notice as well. I placed the order on the 18th, it was sent out on the 19th and today, the 30th, I received my package in the mail. Within the 2 weeks they promised.

I've tried the glove and the hairs come off well. I do suggest using it outside, as hairs went flying everywhere! 😄 Haven't tried the UV light yet as it needs batteries, but I'm not worried it won't work.

Dear PetNinja, thank you for coming through and sending me not one, but two gloves!

So I saw an ad for a cat grooming glove on Instagram for FREE just pay postage. So I bought it and then after I paid for it I thought to myself, is this legitimate? So I came here to look up the reviews and saw all of these reviews and knew I'd be scammed out of $10. Fast forward 1-2 weeks AND I HAVE MY PET GLOVE. IT'S REAL!! Only paid shipping and I'm happy with the glove.

SCAM.

CROOKS.

AVOID.

Terrible customer service and they just respond randomly whenever they decide they would like to. I have wasted more time/money responding to their "customer service" department, than the the broken item cost. Not a chance I would give them another minute, or another dollar.

I ordered a product from Pet Ninja during the Black Friday Sale and received an (online) order confirmation. I was expecting Australia Post to be overwhelmed during the festive season, so wasn't expecting things to arrive too quickly. However, when I hadn't received anything by Christmas I sent them an email. I was initially informed that they had no record of me and my email address, to which I responded with my order confirmation. They then informed me that since the product wasn't in stock they had refunded me. At no point prior had they informed me of this.

Looking at my transactions I can see that my money had been refunded, however some communication would have been appreciated. Poor form.

I ordered one of these. Received a pillow with a beautiful gold side but a photo side where the photo was not visible (black, grey and spots w no photo). I was sad about this as I had waited weeks for the product and was so looking forward to gifting this personal gift. Something I obviously could not do. I asked for a full refund ofcourse. Was told to wait as their «team» would look at it. Offered 20 % refund (for a product I could not use) then there «team» would look at it again and this time was offered 30 %. So fair warning not to order this product nor trust this company!

Truly terrible shopping experience. Saw an add on social for a personalised item which would have been a good gift (for xmas) Order placed end of November, never received order conformation (other than PayPal) chased, chased, chased...still no item and slow reply from customer services. DON'T BUY FROM Pet Ninja! Terrible!

Wish i could give 0 star.
Terrible service. Ordered a personalized pillow for my niece for Christmas. Ordered the 1st week of December. Just received January 14th. No one answered my emails.
Had to get paypal involved. Plus it had defects.

I ordered back in November through the petninja website and it's wasn't until after I placed the order where I had read all the bad reviews and was sure that I had just purchased through a scam. Most bad recieves seemed to have been for the dog gates that i had read. I did however read a couple of good reviews being similar to my situation where they had read the negative comments and had received their packages with no issues. It took 2 weeks for mine to arrive and I purchased the Luxury Waterproof Dog Car Seat Cover Hammock, a free seat belt and the Pet Shedding & Grooming Gloves. I was 100% happy with my products and they were exactly what i ordered. I Can definately recommended the hammock as it seemed to be the best quality hammock I've purchased. Im not sure if I'd order anything new due to reviews, but would definately order the same products again.