PetPat Pet Toys Australia Reviews 286

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Toys are always of good quality and my Boxer's love to throw them up in the air, these outlast most of their more expensive Toys. Always great service and quick delivery, highly recommend.

Company replied

Rated 5 out of 5 stars

Recieved my order quickly considering delayed at present because of COVID. Toys came packaged well and are adorable. I made my purchase during the buy 3 get one free sale. Purchased the crinkly Turtle... See more

Company replied

Rated 5 out of 5 stars

Great service..my collar arrived via Auspost in super quick time. After almost losing our 8month old Groodle when he chased a kangaroo out of sight, we were keen to lay down some limits. We are astoun... See more

Rated 4 out of 5 stars

Received this week three beautiful toys for my new puppy. All squeakers or rustling ones. Saving squeakers till she is older but she loves the rustling one and likes to sleep on it too. I will be in... See more

Company replied

Company details

  1. Pet Care Store
  2. Pet shop
  3. Toy shop

About PetPat Pet Toys Australia

Written by the company

PetPat offers soft and fun dog toys that your littles will absolutely love! These cute dog toys are specially crafted and designed with special sensory materials which animals find interesting. Each of these toys also come with different noises.

All orders are fulfilled online and directly from our warehouse in Penshurst NSW, however if you'd like to visit, simply drop by our warehouse!

Categories

Squeaky Toys | Crinkly Toys | Flat Toys


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dog toys look and feel

Dog toys look and feel! For a gift for my daughters dog ! Not til March !
Thanks

24 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Exciting to hear! Thank you for leaving us a great review.

Rated 2 out of 5 stars

I was disappointed with the toys

I was disappointed with the toys. I purchased three flat dog toys in the belief that they were just that ie not squeaky or crinkly. I have a Maltese Shitzu who is terrified of squeaky toys and therefore will have nothing to do with these.
FYI.
Narelle

19 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Hi Narelle,

Thanks for taking the time to review the toys. Yes PetPat is know for the different sensory materials and noise.

The description on the website for the Flat Bat Cat range has "Sound: Squeaky"

The description on the website for the Flying Squirrel range has "Sound: Crinkly"

Hope your Maltese Shitzu will give PetPat another chance one day :)

Rated 5 out of 5 stars

Dogs love the toys

Dogs love the toys. Strongly made and attractive. Prompt delivery.

17 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Glad they love the toys Gillian, always lovely to hear that. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Our new puppy loves her pat pat toys…

Our new puppy loves her pat pat toys and carries them around everywhere. They seem to be holding up well against sharp little puppy teeth.

16 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Glad your puppy loves the toys! Thanks for leaving us a great feedback Leanne.

Rated 3 out of 5 stars

Vulnerable for tough chewers

I love the look & texture of these toys but I’m hoping for longevity (within an hour the flying fox ears & feet were chewed off). I do love the crinkly noise it makes - a bit like plastic our pup tries to steal from the recycling stash. He’s working on the sheep’s ears currently, I’m hoping that’s as far as he gets. The turtle would be my favourite - squeaker in belly & crinkly flippers.

15 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Much appreciated for the honest review Toni. Reviews like this really helps us improve for future toys. Thank you.

Rated 5 out of 5 stars

I was very pleased with my pet pals

I was very pleased with my pet pals. They arrived quickly and are very good quality. I am sure our new puppy will love his . Thank you.

14 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thank you for the five-star Gerda! Excited for your new puppy coming :)

Rated 1 out of 5 stars

Defective Toys

The first order I placed for dog toys was perfect. The parcel arrived on time and the toys were very good quality. My dog loves them. I placed a second order and it will definately be my last. I ordered 3 more toys and every single one of them is defective and will need to be altered before they are safe to give to any pet. There was a small hard sharp piece of plastic sticking out of the first one that will cut a puppys gums if they chew it. The second toy has unfinished loops of stitching on 2 legs that a puppy will get its teeth caught in and the third toy has plastic pieces hanging out of it that will be a choking hazard if I give it to a puppy. Very dissapointed with the last batch of toys and I will not buy from them again.
In regard to your response to my feedback, I am not going to edit my review as suggested. Your response is unacceptable because despite admitting to dropping the ball big time not 1 single person from the company has reached out to me to mke ammends. I emailed the company and have had no response. Not only are the toys of poor quality but the customer service is equally as appalling. I stand by my review.

14 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Hello there, we are very sorry this has happened. We do a squeaker test, pull test and glance at the stitching for every toy shipped out but looks like we have missed the mark big time here. We will get in contact with you and investigate this further. Hope you can give us another chance next time!
-----
Update:
Hi Pam, management emailed you at 9:48pm on Friday night in regards to a resolution. Our level of customer service goes above and beyond Monday to Friday office hours. Please check your inbox and we can move on from there. Thank you.

Rated 4 out of 5 stars

I received my order very quickly and…

I received my order very quickly and the dogs love the toys. One of the toys, the stitching wasn't very good.

14 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thank you for the honest feedback Donna! Hope to catch you again next time :)

Rated 5 out of 5 stars

Dog toys

Great products. Couldn't be happier. Dogs love them A+

14 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thank you for leaving us such a great review Donna! Glad the dogs love them.

Rated 5 out of 5 stars

Good quality

I have bought these toys for our new puppy when she arrived. They are of good quality and colourful.

13 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thank you for the great review Barbara!

Rated 5 out of 5 stars

Kenzi

Kenzi, our 9 week old Border Collie just loves her new toys.

13 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Glad Kenzi loves her new toys! Always lovely to hear this. Thank you for taking the time to leave us a review Michele.

Rated 5 out of 5 stars

Lovely toy

Lovely toy. . Even though my dog is already 7 years old, these toys are fascinating for her and she always has them nearby. She can play with them for hours.

11 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

That's wonderful to hear she loves the toys! Thanks for the great review Sabine.

Rated 5 out of 5 stars

Love the toys I ordered most…

Love the toys I ordered most importantly so does my puppy cavoodle. Easy ordering and delivery, thank you

11 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

So glad the puppy loves it! Thank you for the five star :)

Rated 5 out of 5 stars

I bought 3 toys for my new puppy and he…

I bought 3 toys for my new puppy and he loved them so much I have ordered another 3. Great quality,product,service and postage

11 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thanks for the great review Sharon, glad you had a great experience with us! Your new order will be coming your way soon :)

Rated 5 out of 5 stars

Excellent service from these guys 100%…

Excellent service from these guys 100% customer satisfaction , great communication also , great quality toys for your fur babies 😉☺️🐶

11 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Thank you so much for the five star Shirley!

Rated 5 out of 5 stars

My little dog loves his new toys

My little dog loves his new toys, so far hasn’t pulled the stuffing or squeaker out. Would definitely buy again

9 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

That's so lovely to hear Sandra. Thank you for the wonderful review!

Rated 5 out of 5 stars

PetPat pet toys

My Chi’s love their new toys, light weight and scrunchy noises.

7 January 2022
PetPat Pet Toys Australia logo

Reply from PetPat Pet Toys Australia

Glad they love the noises :) Thank you for the review Gail!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look