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Pet Products R Us Reviews 

828
•
TrustScore 5 out of 5

4.8

Pet shop
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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff who go out of their way to assist. Many people appreciate the high quality of products, noting their effectiveness and good value for money. The ordering process is described as easy, coupled with competitive pricing and fast, reliable delivery of well-packaged items. Reviewers frequently commend the overall efficiency, with many planning to reorder due to satisfaction with products and the smooth shopping journey.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and variety... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and efficient delivery... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more

Company details

  1. #87 of 259 best companies in Pet shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

828 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(828)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My dogs favourite toy

The only place I could fine my dogs favourite toy. They have very reasonable prices and fast delivery great service overall. If only every online seller was like these guys life would be a better place.

23 May 2024
Rated 5 out of 5 stars

Good products and service

Our dog loves these treats (milk/white/pink monster chocs and the mice). We have used Pets Products R Us for these twice now. It turns out those treats last a long time or we'd use them more frequently!
Our order was a smooth transaction. Clear communication and delivery was as you'd expect too. Very happy customer. I will use them again.

26 April 2024

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